Musician's Friend Reviews 

Misleading Ad. I do not want a magnet. You made it appear as if the amplifier itself was for sale. Please cancel

Great representative. Transaction went very smooth and friendly representative. Enjoyed talking with her.
She took care of that was all needed.

My shopping online shopping experience was as easy and convenient as I could ever hope it to be. Just needed a single strin that broke on my guitar.. super simple and easy to find,& proceeded to checkout with a quickness. No interrupting Ads, or hidden fees altering the total cost at the last minute. Was even cheaper than I expected, and still had the free shipping option. Now I can literally rock on! Many thanks🙏

I had a problem applying a code in the cart, and the chat support made a quick and courteous resolution.

Carol made my price match order a breeze. Very pleasant and friendly. Great overall experience. I've been a MF customer since the late '80's.

Dylan @ Customer Service was Great ! Helped with an issue I had with a new guitar not properly staying in tune . The remedy was quick and painless ! Thank you .

UPS did not leave my package at my house like they said they did. I called Musicians Friend and they said they would send out a new order right away. I have been doing business with Musicians Friend for many years and they are a great company to do business with. They go above and beyond to held when things like this happen. I would recommend Musicians Friend to anyone. Thank you.

The person who took care of me was awesome. I wish other shops were as nice

This is the second guitar Santos has assisted me with buying. I appreciate the help and great price I received.

My agent was very helpful & very friendly. It was nice to chat about blues music with him for few minutes.

We are setting up the drum kit right out of the box and there is now mounting arm for the high tom. Can you send one asap?

Regards,

Jonathan

Daniel Muchnik provided excellent service in answering questions and addressing a shipping concern.

Brian is great to work with

The website is not great. I tried several times to change my address, and it still shows my apt number twice. Please fix the website

Rebecca Haley was the best. She assisted with my order and addressed some follow-up questions. Great customer service.

I found what I was looking for and it was easy to purchase. I have bought instruments from you before when you had a store in Westminster, Colo, I was sorry to see that store close.

GFCholas

“BEWARE, DO NOT BUY A GUITAR FROM MUSICIAN FRIEND” I have purchased several guitars from MUSICIAN FRIEND and have had several bad experiences. I ordered a Gibson guitar and received a cheap Fender base guitar . This actually happened twice. I ordered a PRS and they sent me the wrong PRS guitar. I’ve had other guitars that have been damaged. Long story short, I sent them back because they were either the wrong item or they were damaged. I recently purchased a Taylor guitar, the box was damaged by some kind of chemical compound that intruded into the case and the guitar. MUSICIAN FRIEND will not take responsibility and will not allow me to return my damage guitar. They said they would file a complaint with FedEx and it would take 10 days to conclude and then a few days to credit my card. I’ve spoken to several sales people and they said that November 1 this issue would be resolved and I would receive a return label and process a refund. I called today, and they said that the sales guy who was working on this issue was not there so I asked for the manager. The manager was rude (Jason). The manager said that he had no knowledge of what was going on. I then called FedEx. I gave them all the tracking information and they said that MUSICIAN FRIEND never filed a complaint. I believe that FedEx did their due diligence and I believe they have no record of MUSICIAN FRIEND contacting them. Based on my conversations with MUSICIAN FRIEND, they have been lying to me for over 10 days. I CANNOT RECOMMEND MUSICIAN FRIEND. BEWARE !!! UPDATE: November 03, 2025. Musician‘s friend never submitted a claim and my sales person never submitted or received my pictures (severely damaged box and contents) from the original sales person. They’ve been lying to me all along. I sent an email to the reply and we’ll see what happens from there. This is a very bad business practice. The original sales person, the follow up sales person, and the manager lied to me. Nobody can give me a claim number because a claim number was never generated to FedEx. What a horrible experience. UPDATE 11/05/25. I received a call from a representative and she told me that FedEx has provided Musicians Friend a rejection notice on the claim. I asked to have it sent to me so I can inform FedEx, but she said she would have to look into it. Ask yourself, if you’re telling me that FedEx rejected the claim why can’t you just forward the rejection to me? She said she would get back to me and it could take a while. If she has the rejection notice, why not just send it to me? I’m just getting the runaround from these people that have trouble telling the truth. There was no claim submitted to FedEx or they could provide the claim number and rejection notice, and then I could file a claim. I would think very carefully before purchasing anything from Musician’s Friend. And it’s interesting that they say they have a no hassle return policy. I cannot recommend Musician’s Friend to anybody.

Jerrod was very nice and very helpful in placing my order

I have a real problem with changing errors when trying to complete my orders, which happens frequently. Also my order is for yesterday’s stupid deal and I couldn’t get to someplace to order and have to pay the actual price , which isn’t bad at all and I am ordering it. My problem is really mostly wobbly fingers and older age (but not old yet).

Well, my original order, for a keyboard package, was canceled due to some of the parts being out of stock at the main warehouse. But by the time I was notified of that, Daylin Sperry at MF had put together an identical package, sourced from different warehouses, and adjusted prices accordingly, and sent me a link. When I had trouble getting that link to work, Jake M helped me via chat on the website, and stuck with me until we got everything right and placed the order for me.

So it's not that this order went perfectly -- it's that when something DID go wrong, the MF team was on top of it and super-helpful. I've worked customer service before; this was a classic "turn the bad experience into a good experience" situation. Daylin and Jake both showed up and showed out!