This is my first purchase after having a terrible online experience on a used guitar at a competitor. This was far superior even though the price was a little more. I received notification immediately... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, le... See more
Company replied
I had ordered two Gretsch guitar cases that ended up on backorder until April. Your Rep Hope Wilberger contacted me by email offering to help me with the situation. She was able to find another case t... See more
Company replied
What the company did well is to employ Santos ! Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every o... See more
Company replied
Company details
Written by the company
Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Contact info
5795 Lindero Canyon Road, 91362, West Lake Village, United States
- 800-449-9128
- Gearheads@MusiciansFriend.com
- www.musiciansfriend.com
3.9
Great
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Colin D rocks!
Colin D.
was beyond helpful with missing order. Couldn’t be happier with the way he resolved the issue. Musicians Friend literally rocks!
Thank you.
December 11, 2025
Unprompted review
Reply from Musician's Friend
Thank you for letting us know that Colin is doing a great job! I'll pass your feedback along to make sure he gets credit for a job well done.
Love the gift card idea, but I have a suggestion.
Love the gift card idea. However, is there a way to verify to what e-mail address it was sent/delivered? This does not show in the order or order history or email follow-up and if it was incorrect/misspelled, how does one correct it?
December 9, 2025
Unprompted review
Reply from Musician's Friend
Thank you for your inquiry. Yes we can confirm what email it was sent to. Please email us at GearHeads@MusiciansFriend.com with the order number if you have it, or you can give us a call at 888-688-0208 and we can get this addressed.
Everything was good
Everything was good. Your front page said 10% discount for orders over $99.00. Put in code Festive. No where was a place to put the word Festive. I did not get the 10% discount for this order. A little disappointed.
December 7, 2025
Unprompted review
Reply from Musician's Friend
We're sorry to hear that you couldn't enter your code for your item. Email us at GearHeads@Musiciansfriend.com and we can get this addressed for you. Thanks!
Reply from Musician's Friend
Thanks for the review!
Disappointed
Sent a Headless and was instructed to send the one with the head, no user manual, also a used in store item, here is the email that I sent you. The ticket for my purchase says that my order is a headless guitar but the picture on the order is the correct one that I ordered that has a head???
I hope I don’t get the wrong one and then have to send it back.
Should be the M5 classic.
Please send return label.
Also I'm asking for a refund.
Thank You
JBG
December 2, 2025
Unprompted review
Reply from Musician's Friend
We're sorry to hear that you received the wrong guitar. Email us at GearHeads@Musiciansfriend.com with your order number and we can get this addressed and get a label sent. Thanks!
AWESOME Gear Advisor!!
Rikki Haines is an OUTSTANDING Gear Advisor!! Their customer service and workaround to fulfill back ordered items on a Black Friday deal by bundling the individual items to match the initial price point was efficient, friendly, and effective! Rikki raised the bar for customer service and will inspire me to continue doing business and recommend Musician's Friend for the forseeable future! Thank you, again, Rikki, and Musician's Friend!!
December 5, 2025
Unprompted review
Reply from Musician's Friend
That's great! Thank you for letting us know that Rikki is doing an excellent job!
Perfection!
Honestly, KAT made my experience perfect in every way. Great friendly service. Kind, caring and efficient!
December 5, 2025
Unprompted review
Reply from Musician's Friend
We love to hear it! Thanks for letting us know that Kat is doing a great job!
What the company did well is to employ Santos Maggard
What the company did well is to employ Santos !
Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every other business transaction I could interact as a consumer with this level of excellence ! If I need more information he gladly provides it.if I leave a voicemail he responds in a timely fashion. I purchase with confidence & probably more than I should,lol.
December 3, 2025
Unprompted review
Reply from Musician's Friend
That's great to hear! Thank you for letting us know that Santos is doing a great job!
Corey was very cool
I had a really cool dude help me with my purchase, Corey was very helpful and got my order worked out no problem.
December 4, 2025
Unprompted review
Reply from Musician's Friend
We love to hear that Corey is taking care of business! Thanks for the review!
Santos
Santos, was extremely helpful, he answered all my technical questions regarding a nylon string guitar, his technical expertise and advise help me make a decision between multiple nylon string guitars and manufactures.
April 12, 2025
Unprompted review
Reply from Musician's Friend
Thanks for letting us know that Santos is doing a great job!
Cancel previous order to reorder new promotion
Had previously ordered @ cases on the Stupid Deal of the day back on 10-25-25. Cases were on back order and still are. Saw the Stupid Deal of The Day today 12-4-25 for a similar case that was in stock.
Called the Gear advisor and she was able to cancel the previous order and set me up with the new promotion. Fast, simple and very friendly!
December 4, 2025
Unprompted review
Reply from Musician's Friend
Happy to hear we helped make things easy! Thanks for the review!
Love Lizzie
Love Lizzie. Dealing with this Lady for 5 or 6 yrs. Great conversations. Love Lizzie
December 3, 2025
Unprompted review
Reply from Musician's Friend
We love to hear that Lizzie is doing a great job and is doing her best to keep you around. Thanks for the review!
New or used
New or used? I bought a new Helix Stadium XL, but when it arrived, the box had been opened, the cover on the display was reapplied and there are someone elses presets already installed in the device. I paid for a new device, how do I know I didn't get someone else's returned item that has an issue that I haven't discovered yet. NOT HAPPY!
December 3, 2025
Unprompted review
Reply from Musician's Friend
We're sorry to hear that your item arrived in that condition. We can get this addressed for you. Please email us at GearHeads@MusiciansFriend.com with your order info and we can get you squared away.
Great deals and helpful sales person!
I called in after having some problems with completing my purchase using PayPal and talked to Kelsey. She was super helpful and let me know of some other options. She was able to help me complete my order and take advantage of some Black Friday sales. She also helped me get a Musician's Friend card which I used to make the purchase. I preferred this to my Sweetwater experiences lately and plan on calling Musician's Friend first going forward. The rewards program keeps me coming back as well.
December 1, 2025
Unprompted review
Reply from Musician's Friend
Happy to hear that Kelsey won you over! Thanks for the review!
Great customer service on the phone
Spoke to JR and placed order for a MarkBass cabinet and he was able to match the same price that
Guitar Center had advertised. Great customer service.
December 1, 2025
Unprompted review
Reply from Musician's Friend
We love to hear it! Thanks for the review!
FREE SHIPPING MAKES all the DIFFERENCE!…
Easy to use search function and FREE SHIPPING make all the difference!
December 1, 2025
Unprompted review
Reply from Musician's Friend
Thanks for the review! Happy to be of service!
Sam Mizell very nice and helpful person…
Sam Mizell very nice and helpful person THANKS
December 1, 2025
Unprompted review
Reply from Musician's Friend
We love to hear it! Thanks for letting us know that Sam is doing a great job!
Reply from Musician's Friend
Thanks for the review!
I called since I was on the fence about…
I called since I was on the fence about buying right now between black friday and cyber money. I think it was Corey I talked and he was helpful. He helped me decide to buy the 50EX. I am glad I did for 50 bucks more on a mint open box, just to try it. Looking forward to trying it out. Corey is a keeper as far as customer service.
November 29, 2025
Unprompted review
Reply from Musician's Friend
We love to hear that Corey is doing a great job! Thanks for the review!
You didn’t give me my rewards points…
You didn’t give me my rewards points that I had lying. It was only three dollars and change, but I want it. I’ve lost many points over the years because you have to use them in six months.
November 28, 2025
Unprompted review
Reply from Musician's Friend
Joe, sorry to hear about your reward points not being received. Email us at GearHeads@musiciansfriend.com and we will look into your account with you! Thanks
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