MusixmatchReviews 

863
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers had a great experience with this company. Many customers find the platform to be a great tool for music lovers, appreciating its features and the ability to add, edit, and sync lyrics. People highlight the ease of use and the excellent support received, especially when dealing with specific issues or needing assistance as paid customers. The website and app are often praised for their magnificent UI and the seamless experience they offer for getting lyrics onto various music platforms. However, some people experienced difficulties with the website and app, noting issues like login problems, bugs, and an inconvenient interface. A few other people also felt that customer service was unresponsive or unhelpful for complex issues, and some encountered problems with lyrics not appearing correctly or being inaccurate.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the app full of bugs, slow to... See more

Application

Consumers find the app to be ambiguous, with many reporting it is full of bugs, slow to synchronize songs,... See more

Website

Customers consistently note ambiguous experiences with the website, with some finding the tools super useful,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to... See more

Product

Users describe ambiguous interactions with the product, with some finding it a great tool for adding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

863 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(863)

341 reviews in the last 12 months

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Rated 2 out of 5 stars

horrible website..

horrible website... super buggy and can't do simple tasks. super laggy and a scam. why do I have to pay extra when I already pay someone to distribute my music. this is just a money grab...

October 24, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Sari,

Just to clarify, you don’t need to pay to distribute your lyrics — that’s included in our free plan, which reflects our commitment to supporting all artists.

Paid plans are available only for those who want extra features to help promote their music further.

We’d love to help you with the issues you’ve experienced. If you’re open to it, please share your contact details via Trustpilot so we can contact you or reach out to our support team so we can assist you directly.

Best Regards,
The Musixmatch Team

Rated 3 out of 5 stars

It is a great tool and right now I am…

It is a great tool and right now I am busy uploading and syncing my album "Wonderful Tonight".

It took a long time to get back into the system. Then my repeating problem was looking to use the AI for lyrics/syncing. Problems:-

Uploading from Apple not possible without having a subscription. Spotify was mentioned but no link shown so this was frustrating because I have a subscription.
Next alternative was for me to upload a file but try as hard as I liked there was no way for me to get to the specific area in "FILES" in my download folder on my TM android where I had saved the studio tracks.
Finally, to my amazement the tracks were actually already linked to the album that I had identified at earlier stage and showed up perfectly on each track that I was handling lyrics. BUT BUT impossible to link the track to your AI process so I am doing everything manually.

I am an independent Artist so have no problem to introduce lyrics and syncing etc. But at the outset when we identify the ALBUM and you automatically sinc to the tracks then there needs to be a clear option of how you can move from that initial stage into AI help rather than the prompts to upload or go to APPLE which is a duplication?

I try to be helpful. maybe I missed something right at the beginning since I am not frequently in the system.

All over some great tools for the Artist!!

October 21, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Dave,

Thank you for your detailed feedback and for using our platform for “Wonderful Tonight.” We’re glad you’re enjoying the tools!

We appreciate your notes on the upload and AI lyric/syncing process — we’ll pass this to our tech team to help improve how tracks move from album setup to AI features.

Thanks again for helping us make the platform better for independent artists!

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

They give a chance to people

They give a chance to people to earn some money by working on lyrics ; and they also give a very complete app that helps a lot with lyrics and good music

October 19, 2025
Unprompted review
Rated 4 out of 5 stars

A Mixed Bag: Musixmatch

I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too.
The only things I don’t like about the site are how I can’t edit certain songs that were messed with a decade ago and are completely incorrect (lyrics from another song, incorrect formatting, and missing parts of the song) and how glitchy the site is sometimes. I’ll sometimes add something, and then it won’t show up.
If I could give a more specific rating, I would rate Musixmatch a 4.6.

October 14, 2025
Unprompted review
Rated 3 out of 5 stars

Admirable Platform, Basic SaaS issues, Not Enough Customization

The interface looks great, and I like the lyric editing and syncing tools.

But the platform struggles with basic SaaS reliability.

Drafts don’t always save properly, and sometimes older versions overwrite newer work.

I’ve lost hours redoing syncs because of this.

It feels like the system doesn’t consistently store or update the latest version, which makes it hard to trust.

For what users are paying—especially given this platform's near-monopoly on synced lyrics—there should be more customization.

Instead of focusing on AI generation gimmicks, they should improve the templates, waveforms, and overall video editing flexibility.

It’s an admirable platform, but the current user experience is frustrating and unreliable.

UPDATE 1

I appreciate you reaching out here so quickly. Unfortunately, the complaint I submitted before this review about the "Correct Punctuation" formatting suggestion still hasn't been addressed.

Furthermore, if there was an issue with saving drafts, that should have been communicated. I wasted many hours.

Your paying customers deserve better support and transparency for what we're paying.

October 8, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Arsala,

Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our interface and lyric editing tools, as well as your honest observations regarding reliability and customization.

We want to acknowledge that there were some issues affecting draft saving and versioning at the end of September and beginning of October. Our team has since released a hotfix to address these problems. If you continue to experience any issues, clearing your cache often resolves lingering issues.

We’re committed to improving the overall experience, including templates, waveforms, and video editing flexibility, and your feedback is invaluable in guiding those efforts.

Thank you again for your patience and for helping us make Musixmatch better.

UPDATE - we requested your contact details to Trustpilot, please accept the request so we can reach out and help you sort this issue.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

What first seems free ends up being…

What first seems free ends up being expensive — and maybe even impossible if you do the work yourself. Yuck! Musixmatch is a bit too money-hungry. They’ve got a deal with Spotify giving them a monopoly on adding lyrics to music — for free. Besides automatically starting to charge, it’s also taken them a month to approve me as an artist. Still waiting. They just want money.

October 6, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Juhls,

We’re truly sorry to hear that your experience hasn’t matched your expectations — that’s never what we want for any artist.

Just to clarify a few important points: Musixmatch has always allowed artists to synchronize and distribute their lyrics for free, and this hasn’t changed. We never charge artists to share their lyrics — our mission has always been to enhance the music experience by giving fans access to accurate, verified lyrics.

Regarding artist verification: the process can take a little longer on free plans, as we manually review each submission to ensure authenticity and protect artists’ rights. That said, it’s still typically faster than what’s common in our industry. We’ve already requested your contact information from Trustpilot so we can personally look into your verification and help speed things up.

As for our partnership with Spotify — we’re proud to be their chosen lyrics provider because of the trust built over years and the quality of the world’s largest lyrics catalog.

We completely understand your frustration and would love to get this resolved for you as soon as possible.

Thank you for your patience — and for being part of the Musixmatch artist community.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

Musixmatch is horrible

Musixmatch is horrible. Many of my favorite songs on Spotify doesn't even have lyrics, have wrong lyrics, or the song isn't even synced to the lyrics. Lyrics are the most basic thing to a music streaming service, yet Musixmatch lacks so much when it comes to providing lyrics. Additionally, why are we having curators trying to write lyrics? Some lyrics are literally outright wrong and weird.

October 2, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Kelly,

Thanks for taking the time to share your feedback. We’d like to clarify a few important points:

Lyrics availability on Spotify: In most cases when lyrics are missing, it’s not because Musixmatch doesn’t have them in our database. It’s usually because the artist’s label or management has chosen not to display them. Every artist can have access to Musixmatch Pro and can distribute their lyrics for free.

Community contributions: When official lyrics are not provided, our global community of passionate music fans helps fill the gaps. Some contribute out of pure love for music, others are also rewarded for their effort. Like any large catalog, there may be occasional mistakes, but we encourage corrections — and anyone, including you, is welcome to join the community to improve and expand the lyrics database.

On accuracy: We understand your concern about incorrect lyrics. Since your feedback is quite general, it’s hard for us to pinpoint the specific cases you’ve noticed. If you could share particular examples, that would be really helpful and allow us to act on them more quickly.

Our goal is always to provide the most accurate and complete lyrics experience possible. If you spot errors, please don’t hesitate to share them — every report helps us improve for everyone.

We appreciate your feedback and hope you’ll consider joining the Musixmatch community to help us make lyrics even better for all music fans.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

THE WORST LYRIC DISTRIBUTOR

I have just about had it with this platform! I have been trying for HOURS to have a few of my songs removed from my discography as they are old versions of songs that I had remixed, remastered, and rereleased. I want to be able to add lyrics to the new version without having it auto redirect to the old version. I have reached out to support through the Get Help button on the bottom of the page and it has been a week of no replies. I have even tried messaging them again today STILL NO REPLY. I have even tried looking for an email to email them and came up empty handed, I wish that there was an actual way to talk to a person without having to go through unhelpful FAQs and automated assistants that don't even help.

Note: I have also tried to redo the prompts with the AI assistant and it will not work, it will not reply nor will it let me even let me create a new chat or anything. None of my old lyrics will even let me edit them.

October 1, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello,

Thank you for sharing your feedback, and we’re really sorry to hear about the frustration you’ve experienced. We’re quite sure your message has already reached our Customer Support team, and you should be receiving a reply soon. Please note that for free users the waiting time can be longer, but if the matter is urgent we do offer faster support to all Pro subscribers (within 2 business days).

To help you with your discography issue, we’ll first need to confirm the email address linked to your Musixmatch account. We’ve sent you a request for your contact details via Trustpilot — if you could kindly accept and provide them, we’ll be happy to reach out directly and get this sorted for you.

Thanks for your patience, and we look forward to resolving this for you.

Best Regards,
The Musixmatch Team

Rated 2 out of 5 stars

Paid for a pro plan to add lyrics to my…

Paid for a pro plan to add lyrics to my song
But it’s not adding it to my roster it’s just showing me that I should verify another accounts contribution or attempt to add the lyrics for which was my account but it didn’t work cos my artist wasn’t claimed and now I wanna publish lyrics it with the proper account and it’s doing that
Customer service ain’t even available

September 30, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi!

Thanks for sharing your contact details. We’re happy we could already chat and resolve the issue by adding your artist to your roster. Enjoy adding lyrics to your songs!

As always, our support team is available through Musixmatch Pro — just head to the home page, scroll down, and click on Get Help if you need anything else.

Best regards,
The Musixmatch Team

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