Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too. The only things I don’t like about the site are how I can’t edit certain songs that w... See more
Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more
Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more
Company replied
Company details
Written by the company
Musixmatch is the world's largest catalog of song lyrics and translations
Contact info
40125, Bologna, Italy
- www.musixmatch.com
4.1
Great
861 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why do we artists have to be taken…
Why do we artists have to be taken advantage of constantly? i just want to upload my own lyrics to my own songs with my own effort. Verifying is taking weeks now and i keep getting emails, if i upgrade that i get special treatment. Is this a joke? Its like a black mirror episode!!!!!!! Its my own lyrics and my own songs i cant believe this is real!
"""🕑 We review all artist claims in the order they’re received, with careful attention to ensure authenticity and prevent impersonation. Due to high demand, this process can sometimes take up to 30 days.
🏎️ Want to skip the wait? Upgrade to any of our Pro subscriptions to unlock priority claim review and get verified faster.
"""
February 17, 2026
Unprompted review
Reply from Musixmatch
Hello Sam,
We understand how important it is to have your lyrics correctly connected to your songs.
Artist claims go through a verification process to prevent impersonation and incorrect ownership claims. Requests are handled in the order they’re received, and during periods of high demand, reviews can take up to 30 days.
Many online services — across different industries — offer optional priority or fast-track processing. Our Pro subscription works in a similar way: it provides access to a priority review queue. It does not affect ownership rights or control over content, and the standard verification process remains available to all artists.
We’ve requested your contact details and will be happy to look into the current status of your verification directly. Once we receive your information, we’ll review your case and provide an update.
Best Regards,
The Musixmatch Team
#1 Lyric and Synchronization Platform, Period!
Absolutely love your platform! The ease of use is fantastic and so many people get to enjoy the fruits of our collective labor. Thank you for being the #1 lyrics and synchronization platform hands down, bar none. Much love from the AlashicTribe! 💚🦊
February 21, 2026
Unprompted review
I use Musixmatch as a contributor
I use Musixmatch as a contributor, adding lyrics. The platform is well organized, it’s easy to contribute, and you can clearly see the impact of your work. The app and the syncing tools are really helpful, and overall the experience feels straightforward and motivating.
As a small improvement, it would be great to make the review/validation process more transparent (for example, more feedback when a change is rejected). Other than that, excellent.
February 20, 2026
Unprompted review
Is to make me put my lyrics on my…
Is to make me put my lyrics on my songs.
It enjoyable to use.
Musixmatch is the best I ever used.
February 18, 2026
Unprompted review
Good lyric platform
Musixmatch is very good at lyrics; Spotify uses musixmatch as their lyric provider
They have "Apple Sing" (word to word lyrics), translations, and a big community.
The search though is a bit strange, you have to also get the artist's name for you to get the exact same song you wanted, but it's not a real problem. Would recommend, 10/10!
February 17, 2026
Unprompted review
Pamela was wonderful
Pamela was wonderful! She was very warmth, understanding and transmitted a calming energy. She solved my issue easily and followed up on me. The best customer service I have had. We need more Pamelas in the world!
February 16, 2026
Unprompted review
The app and site are fluid no lags
The app and site are fluid no lags, the service is good, quality lyrics, and overally a good platform
February 10, 2026
Unprompted review
I love this app because it has many…
I love this app because it has many features, and I'm a music lover. This app made me fully appreciate the songs. I've been a contributor to the app since April 2025, and I loved translating lyrics and sync songs word for word. I took the translation curator test to increase my privileges, and thanks to God, I passed. Now I'm a skilled translator. I extend my sincere thanks to support service and the developers, and a special greeting to you all from my heart
April 8, 2025
Unprompted review
Very frustrating experience
I submitted 100%-correct lyrics for the Musixmatch experts to sync... and somehow those 'experts' introduced errors to most of them. Moreover, every time I try to manually correct those errors, I get an error code - literally every time, having tried on different browsers, at different times of the day, and after refreshing the page and trying again - so it's proving impossible to move forward.
The support options are also very limited. At first, I thought the support was good, but I have since discovered that I am in fact receiving generic responses that, I'm afraid, are doing nothing to help me move forward. Waiting 24-48 hours for a response that gets you nowhere is dispiriting.
I paid for a Pro subscription, yet it still feels like i. I'm having to try and do everything myself anyway because of the errors the 'experts' are making on my behalf and ii. I'm being treated like a free customer by receiving generic advice that does not help resolve the issues.
I really want to like Musixmatch but they are making it very difficult to do so.
February 4, 2026
Unprompted review
Reply from Musixmatch
Hi Neil,
thank you for taking the time to share such detailed feedback — we’re genuinely sorry to hear about your experience. We completely understand how frustrating it is to submit correct lyrics, see errors introduced during syncing, and then be blocked from fixing them due to repeated editing errors. That’s absolutely not the experience we want Pro users to have.
We’re especially sorry that our previous replies came across as generic or unhelpful. Your feedback makes it clear that this issue requires a more hands-on review, not standard guidance. Errors introduced during expert syncing and persistent edit failures are not expected behavior, and we’d really like the opportunity to properly investigate and resolve this for you.
If you’re open to it, please reach out to us directly at pro-plans@musixmatch.com
(or reply to your existing ticket) referencing this review, and we’ll make sure your case is personally reviewed by the team so we can identify what’s going wrong and help you regain full control over your lyrics.
We truly appreciate you giving Musixmatch a chance, and we hope we can turn this experience around for you.
Musixmatch Pro Support Team
it’s so good for us
February 1, 2026
Unprompted review
This company is a joke
This company is a joke. Not only does it monopolize lyrics submissions on Spotify since they're the only ones who can do it, but on top of that, it's more expensive than submitting your own music. Plus, the site is riddled with bugs, crashing pages, cookie issues, duplicate lyrics, and the inability to delete, edit, or resubmit. This company is a disaster. Spotify should be ashamed of dealing with such a company; it does absolutely nothing for artists, and its credibility and reputation are taking a serious hit. Furthermore, I just saw someone on X making the same argument, and upon further investigation, I discovered that Lyricfinds has filed a lawsuit regarding this monopolization issue—because honestly, that's all it is. Artists should have a choice of where to submit their lyrics; they don't belong solely to Musixmatch. They are fake.
January 30, 2026
Unprompted review
Reply from Musixmatch
Hello,
We’re sorry to hear about your frustration.
Publishing synced lyrics to Spotify via Musixmatch is free — paid plans are only for optional extra tools.
If are on a free plan, you’ve claimed your artist profile and verified your identity but don’t see your lyrics, there’s likely a missing step, and our support team can help resolve it. We can also help with technical issues and want to investigate any problems you experienced. We'll be happy to reach out if you share your email with us via Trustpilot.
Best regards,
The Musixmatch Team
Reply from Musixmatch
Hello Dead Guiris,
Thanks for your feedback — we’re sorry for the frustration you’ve experienced.
When all verification steps are completed successfully, lyrics are typically published without extended delays. If they aren’t live yet, it usually means that one of the required verification steps is still pending or incomplete.
To look into this properly, we’ve sent you a contact details request via Trustpilot. Once you approve it, we’ll be able to see your email address and reach out directly to review your submission and help resolve the issue as quickly as possible.
We’re happy to assist and get this sorted once we have access to your account details.
Best Regards,
The Musixmatch Team
MUSIXMATCH CONNECTING MINDS AND HEARTS!
I THINK IT IS AN INNOVATIVE, SOCIALLY-CONSCIOUS COMPANY THAT IS BRINGING PEOPLE TOGETHER THROUGH MUSIC AND THE FEELINGS IT EVOKES IN US. IT'S A NEW WAY OF CONNECTING IN THIS NEW ERA. I HAVE NO COMPLAINTS AND I HOPE THAT MY CONTRIBUTIONS CAN ADD TO THE PEOPLE WHO ALSO SEEK TO FEEL GOOD THROUGH MUSIC.
January 30, 2026
Unprompted review
Support is terrible - updated: Support is just a little slow
I love the idea of their service, and I don’t really need much from them. However, there were some issues that I needed to fix with their “Pro” transcription of my lyrics. Unfortunately, their app and website won’t allow to do anything. Something to do with verification. Okay, so I reached out to their support team.
It’s been about a week and I’ve had nothing but silence from them. Nothing, despite repeated attempts to get a status.
This is an issue. I like the idea of all that they promise for me paying for a “Pro” subscription, but I’m definitely not getting my money’s worth at this point, and I don’t exactly feel confident that I will.
You may just want to stick with the Free plan, do everything manually, and use other platforms to do the other things that Musixmatch promises it will do but can’t seem to deliver on.
Updated 1/30/26 - Robin from Musixmatch responded to my pleas for help. They fixed everything, gave me a credit, and were apologetic. I’m moving this to four stars since I do like the service. I’ll update the rating, hopefully to 5 stars (!) once I get a little more time on the platform. For now, I am happy again 😊
January 27, 2026
Unprompted review
Reply from Musixmatch
Hello John,
Thank you for your feedback and for being a Pro subscriber. We sincerely apologize for the delay you experienced — as a subscriber, you should absolutely receive timely support.
We’ve located the email you sent yesterday and are currently working on a solution to resolve the issue you encountered with editing your lyrics. Our team will be in touch with you directly very soon to make sure everything is fixed.
We appreciate your patience and for giving us the opportunity to make this right.
Best Regards,
The Musixmatch Team
Some song lyrics synced. Some didn’t.
Tried to upload lyrics. I already had an EP out using CD Baby as the digital distributor. Manually synced all lyrics because the AI had a very limited knowledge of languages. Some lyrics appear correctly in Spotify, some don’t. One song seems impossible to upload to. The site just doesn’t work. Ended up in digital loop with the help.
November 22, 2025
Unprompted review
Reply from Musixmatch
Hello William,
thank you for taking the time to share your experience — we’re sorry to hear about the frustration you ran into.
Very recently, we’ve launched a significantly improved AI transcription model that greatly increases accuracy across many languages, and we’re continuing to refine it based on creator feedback.
Regarding lyrics appearing inconsistently on Spotify, this is usually related to how and when you uploaded lyrics. Our support team can review your specific case and guide you through why certain lyrics may not be visible yet and how to resolve it.
We’ve already requested your contact information so we can assist you directly. If you’re a Pro subscriber, you can also reach out to us anytime at pro-plans@musixmatch.com, and our team will be happy to help.
Thanks again for your feedback — it helps us improve both the platform and the experience for artists like you.
Best Regards,
The Musixmatch Team
For the uses of Musicmatch they are…
For the uses of Musicmatch they are very useful and progressive
January 5, 2026
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