Musixmatch Reviews 861

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 313 reviews, reviewers had a great experience with this company. Many customers find the platform to be a great tool for enjoying music, particularly appreciating the synchronized lyrics feature. People are happy with the ability to contribute by adding, editing, and translating lyrics, finding it a fulfilling experience. The customer support is frequently praised for being helpful and responsive, especially for paid customers and artists needing assistance. The website and app are generally considered easy to use, with a comfortable interface that simplifies lyrics distribution and management. However, some reviewers were not happy with the website's glitchiness, issues with editing old songs, and difficulties with basic functions like deleting artists or logging in. There are also complaints about incorrect translations, lyrics not appearing correctly on other platforms, and support tickets being ignored or unhelpful. A few other people also felt that the app could be more optimized, preferring the website for certain tasks.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many reviewers expressing frustration and lasting... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its features, ease of use, and ability... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its usefulness for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing frustration over the lack of... See more

Product

Users describe ambiguous interactions with the product, with some praising it as the best for song lyrics and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more

Rated 4 out of 5 stars

I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too. The only things I don’t like about the site are how I can’t edit certain songs that w... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(861)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solved problems with roster

Had problems as an artist with my roster.
There were a couple of songs showing up that didn‘t belong to me.
It was solved perfectly and very fast by Manfredi!
Thanks a lot!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Very professional, courteous, and attentive support staff. Replied promptly and quickly resolved my issue with my lyrics not displaying on all platforms. They took really good care of me as a paid customer.

January 19, 2026
Unprompted review
Rated 3 out of 5 stars

good for consumers, bad for contributors

It's great if you want an already finished product (synched lyrics, tagged performers etc.) but my expierience contributing was pretty miserable, on mobile lyrics wont always save and synchronization is bad on both mobile and pc, the line switching animation last ~0.1/0.2s which makes it hard to actually get the finished thing to look good (especially in songs packed with multiple performers who's lines overlap), while trying to follow the guidelines (often having to include the end of the previous line, so that the visual switch happens at the beggining).
Also its really buggy sometimes just throwing you back to the start of the song (usually happens when you modified the lyrics (dividing into sections/correcting a typo)) or sometimes the page just wont load and you have to switch browsers

October 31, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Gowther,

Thank you for your feedback. From your description, it sounds like you’re referring to the Musixmatch Lyrics Finder app and the experience of contributing as a community member.

We’re sorry to hear that you ran into issues while contributing. Your feedback is very helpful, and we truly appreciate you taking the time to share it. We’ll be sure to pass your comments on to the app’s development team so they can look into these issues and work on improvements.

Thank you for being part of the community.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

Hello I'm a old music match member and…

Hello I'm a old music match member and I can't access old fb account BC it delete I don't like the point recrovry BC it don't recrovry all of thing in account And musixmatch have a lot of bug

December 7, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi, thanks for your review and for being a long-time Musixmatch user.

Our support team has already sent you an email to help clarify the situation and assist you further. Please check your inbox (and spam folder, just in case) and reply to that message so we can continue helping you directly. We’re here to support you.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

Inconvenient site, but good customer support

A terrible service that's practically impossible to use if you're a free user.

I only have one artist, why should I pay for another subscription?

I registered, provided my documents, sent a request to add my artist, and since then, nothing. Even though they claim verification takes several days, up to a week, it's probably been a month already.

I've already released four singles, but because of them, I still can't add lyrics even to the first one! They simply won't verify me.

Then I noticed that my distribution service (amuse) has a quick verification option, but it doesn't work because it requires adding a new artist (even if it's the same artist), and I supposedly already have one, which they haven't verified for almost a month.

I thought, okay, I'll delete the current artist and add them again, but this time through amuse. However, suddenly, it can't be deleted! This option simply doesn't exist anywhere!

I thought, okay, since this account is completely ruined, I'll delete it and create a new one and immediately link the artist through Amuse.

I deleted it, created a new one, but I simply can't log in! Every time I try to log in, I get an Infinite loading screen or error: "Something went wrong".

An absolutely terrible service that, unfortunately, has a monopoly in its niche, and you simply have no alternative, since music stores only work with it. It's simply impossible and inconvenient to use.

--

Update:

After my review, they contacted me quickly and verified my artist almost instantly.

I'm still not happy with how inconvenient the website is (it's very easy to get confused in it), as well as the fact that even basic functions like deleting an artist are behind a paywall.

But at least they genuinely care about their reputation and are quite quick to try to help. In the world of digital services this is very important.

January 7, 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Sergey,

thank you for taking the time to share your experience — we’re really sorry for the frustration this has caused.

We understand how important it is to get your lyrics live, especially when you’re actively releasing music. For free accounts, artist verification can take up to 30 days, depending on the volume of requests we’re handling, and we know this waiting time can feel long. We’d be more than happy to check the status and current waiting time of your verification and do our best to speed things up for you.

For artists who need a faster turnaround, we also offer Fast Track verification with any of our subscriptions — including the most affordable one, Artist Basic, which is specifically designed for accounts managing just one artist.

Regarding Amuse: if a verification request is already pending for an artist, a new one usually can’t be submitted until the existing request is either approved or rejected, which is likely why that option didn’t work as expected.

To help you directly, we’ve reached out via Trustpilot to request the email address associated with your Musixmatch account. Once we have that, we can look into your case in detail and assist you further.

Thanks again for your feedback — we truly appreciate it and hope we can turn this experience around for you.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

By far one of the worst apps out there for artists.

By far one of the worst apps out there. The website is riddled with errors and glitches, the ai chatbot doesn't help at all, and there is no way to communicate with support. I have had issues since June 2025, and I'm still waiting for someone to get back to me.

Based on what the AI chat said, the only way to "fix" the issue is by subscribing, contacting support, or verifying my account. First of all, why would I pay money to support a broken website? I'm still dealing with the same issues where the system is stuck telling me to verify, when my account has been verified. I cannot add my lyrics to my own songs, and there is no way to report these issues to Musixmatch. When the chatbot does "offer" to connect me with support, I am forced to select 1 of a few pre-populated options that are not related to my issue.

There is no contact us page, and all of the available "emails" that I've sent mail to have never gotten back to me. 6 months later, still no answer.

January 5, 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Robert,

We know how important it is for artists to have a smooth experience on Musixmatch, and we’re sorry that in your specific case the AI chatbot wasn’t able to resolve your issue. It’s designed to help hundreds of artists every day with a wide range of problems, and for most users it works well—but sometimes a personal touch is needed.

If the chatbot wasn’t enough, our support team is happy to step in directly. We’ve requested your email via Trustpilot—once you approve and share it with us, we can reach out and work with you to resolve your verification issue, whether it’s related to claiming an artist or verifying your identity.

We know waiting for a solution can be frustrating, and we want to make sure this gets resolved properly. Some features and support options require a verified account, so providing your email will allow our team to address your problem efficiently and get you back to using Musixmatch without further delays.

Thank you for your patience, and we appreciate you taking the time to bring this to our attention. We look forward to helping you get this sorted.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

I love writing

I love writing, this experience with Musixmatch in someway fulfill what I love to do. And with different level of enthusiasm. Combining writing with music listening is awesome.

January 3, 2026
Unprompted review
Rated 2 out of 5 stars

The glitchiest website I have ever…

The glitchiest website I have ever used. Considering I paid about 160 USD for the privilege of using it (I believe it's normally closer to $180 for Pro but I got a small discount through LANDR), I expect much better functionality. Every song I have tried to sync has taken *at least* ten attempts, but on average probably twenty, as the website keeps crashing - this has happened on several, separate occasions. Clearing cache doesn't help. Ridiculous that this site has the monopoly on uploading lyrics. I hope someone with better infrastructure comes along to disrupt the market as this user experience truly sucks the joy out of uploading lyrics. Once they're up though it's great, and the auto-generated short clips and longer ones are nice. Just a shame it's such a pain to get to that point.

UPDATE IN RESPONSE TO MUSIXMATCH REPLY: Hello, thanks for your reply. I appreciate it. I am using the latest version of Chrome on desktop, no VPN. I have cleared cookies, cache for all time and restarted my machine and browser. None of this has helped. How do I contact you for support or some kind of compensation? This feels more like amateur hour and a rip off for artists who care about managing their lyrics more than it feels like a 160 USD 'Pro' experience. Until this user experience improves I will be advising people I know to avoid 'Pro' if they can help it. You can get a whole DAW for this amount of money, and that's not a yearly subscription, that's for life. Appalling rip off for the quality of functionality on the site. And to be specific about the issues that come up:
- audio file of song fails to upload for syncing 9 times out of 10 - massive waste of time and effort
- when stuff does finally upload, at some point everything freezes and I have to refresh and start again - at which point it's 50/50 whether my progress has been saved
- AI-time sync fails to load 9 times out of 10. Again, problem of things crashing, needing to reload and then progress may not have been saved at all, meaning the whole process needs to be started again - again.
- All in all, a process that could take 10 minutes or less if all goes smoothly is taking as much as an hour for each song. That is why, to me, this tool feels unprofessional and nowhere near worth the money I paid to use 'Pro'.

Looking through other reviews at three stars or lower I can see I am not the only one experiencing these issues.

I will, of course, update my review, if/when things change for the better.

January 1, 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

UPDATE 2/1/2026: We noticed that you are in contact with our Customer support, please feel free to send them more details if you experience this type of issue again.


Hi Yel,

Thanks for sharing your experience — we’re really sorry to hear how frustrating syncing lyrics has been. That’s definitely not how it should feel, especially when you’re putting time and money into your work.

We’re glad you like the final result and the auto-generated clips, and we know how discouraging it is when technical issues get in the way of getting there. If you’re open to trying again, we generally recommend using Google Chrome on desktop or making sure the Musixmatch app is updated to the latest version, as this can help improve stability.

If the issue continues, our support team is always happy to take a closer look and help. Thanks again for the honest feedback — it really helps us improve.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

I‘m now waiting for almost a month to…

I‘m now waiting for almost a month to get verified as an artist. They basically force you to subcribe with only offering support when you do so. Worst Platform in the whole music industry, i’m sorry.

December 27, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

thank you for taking the time to share your experience — we understand how frustrating waiting can be, especially when you’re eager to move forward as an artist.

Just to clarify, our standard verification process is transparently stated and can take up to one month. For artists who need a quicker turnaround, we also offer an optional Fast Track Verification service. That said, since you mention that it has been almost a month, we’d be happy to look into your specific case and see where things currently stand.

We’ve requested your email address via Trustpilot so we can reach out directly and assist you as quickly as possible. Our goal is always to support artists, and we’d love the chance to make this right for you.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Marketing and Digital tools for independent artists.

The integration of digital tools that attribute to generating DSP and social media content - supports and makes marketing easier for independent artists to market themselves and build a career without the need of a major label. Musixmatch is more than a lyrics distributor, this is a marketing machine. I am beyond impressed... I am seeing way more than I anticipated.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Predatory paywalls, broken free tier, no real support

Musixmatch has turned into a textbook example of a greedy, artist-hostile platform.

The so-called “free tier” is practically unusable. Basic features are intentionally broken or restricted, constant bugs appear during simple actions, and when you try to contact support, you’re pushed into a subscription wall. Even basic help requires payment, which is unacceptable.

This doesn’t feel accidental — it feels deliberate. The platform creates friction, errors, and dead ends in the free tier to frustrate users into subscribing. Lyrics submission, edits, and reviews are painfully slow or fail entirely, while paid users magically get access to “support” and working tools.

What makes this worse is that artists are forced to rely on Musixmatch because major DSPs like Spotify and Meta use it for lyrics. That monopoly power is being abused. Charging creators just to fix metadata or get a response is exploitative.

There’s no transparency, no accountability, and no respect for independent artists. If you’re an indie creator, be aware: this platform treats frustration as a business model.

I wouldn’t recommend Musixmatch unless you’re ready to pay just to make the platform function.

December 27, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Atik,

We’re sorry to hear about your experience and understand how frustrating it can be when things don’t work as expected.

That said, we’d like to clarify a few points. If a bug occurs, it affects users across plans, not just free users. When general issues or bugs are reported, our team works to identify and resolve them as quickly as possible.

We’ve reached out via Trustpilot to request your contact email so we can look into your specific account and better understand what went wrong. Once we receive those details, we’ll be able to investigate and support you directly, and we’d be happy to help resolve the issues you encountered.

We always offered a free plan for distributing and managing lyrics, which is used successfully by many creators every day. Paid plans are designed to offer additional tools and efficiencies, not to block access to basic functionality.

We value transparency and respect the artist community, and feedback like this helps us improve. If you’re open to it, we look forward to hearing from you so we can work together toward a solution.

Best Regards,
The Musixmatch Team

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