Musixmatch Reviews 861

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 313 reviews, reviewers had a great experience with this company. Many customers find the platform to be a great tool for enjoying music, particularly appreciating the synchronized lyrics feature. People are happy with the ability to contribute by adding, editing, and translating lyrics, finding it a fulfilling experience. The customer support is frequently praised for being helpful and responsive, especially for paid customers and artists needing assistance. The website and app are generally considered easy to use, with a comfortable interface that simplifies lyrics distribution and management. However, some reviewers were not happy with the website's glitchiness, issues with editing old songs, and difficulties with basic functions like deleting artists or logging in. There are also complaints about incorrect translations, lyrics not appearing correctly on other platforms, and support tickets being ignored or unhelpful. A few other people also felt that the app could be more optimized, preferring the website for certain tasks.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many reviewers expressing frustration and lasting... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its features, ease of use, and ability... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its usefulness for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing frustration over the lack of... See more

Product

Users describe ambiguous interactions with the product, with some praising it as the best for song lyrics and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more

Rated 4 out of 5 stars

I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too. The only things I don’t like about the site are how I can’t edit certain songs that w... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(861)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far it’s less complicated

So far it’s less complicated, I was able to upload and sync my lyrics although it not yet live but hopefully it would and I can’t wait to see how it plays. Aside from that everything is great and I love the feature.

December 20, 2025
Unprompted review
Rated 4 out of 5 stars

Challenging at times

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so went from 2 star to 4 star rating for the correction. Still see issues where everything is AI driven with no way out, but at least there's enough engagement from the company to take these types of reviews seriously.

Original review:
They seem to me to basically be a money scamming scheme if you want your lyrics pushed along with the music. They say they support a free tier, but then will refuse to validate your artist profile or make it take MONTHS. But if you pay for it, then we'll do it in a few days. Problem is that even if you do pay for it, their help is almost exclusively AI and they won't solve any problems for you. I have a ticket for a pro paid account that's been open for weeks, no response despite saying it shouldn't be longer than 1-2 business days. Be prepared that the solution to any problem is "pay us" ... even the ones they say they support for free.

It's also the rudest AI help system I've ever seen. Ask it a question and you aren't a paid tier, it'll throw our an answer that basically says "pay, or shut up an wait" (in a slightly more polite form) and then hang up on you.

December 4, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Wesley,

Thank you for sharing your feedback and for your patience while we reviewed your account.

We’ve confirmed that your artist profile is now correctly listed under your Musixmatch Pro account, and you can distribute your lyrics. Your verification request, received on November 24th, was temporarily delayed due to a release-related issue, which has now been resolved.

For free users, verification requests can take longer but are generally completed within 30 days. We understand you may need to get it done faster, which is why we offer a premium service to speed up the process and provide priority support.

If you need any additional help, you can also reply directly to the email we sent on December 14th — we’ll be happy to assist you.

We truly value your feedback, as it helps us improve our processes and communication for all users. Thank you again for your patience and for being part of the Musixmatch Pro community.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

Cannot correct translation errors because someone with a higher rank than me locked the entire thing.

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea how to do/what they do, but I think I'll find things out eventually. One issue though; I know this feature is added with good intentions, but it bugs me a LOT. So, there's this song that I was lazy to translate myself so I looked up its English translation, and found one on Musixmatch. The thing is, NOT A SINGLE ONE OF THE SENTENCES WAS TRANSLATED RIGHT. So, like the perfectionist person I am, I signed up just to correct that song, and guess what I found when I tried to correct it? That it's locked because someone with a higher rank than me edited it. Why? They translated it so horribly that even Google Translate would do a better job. I just wanted to correct it, but no, because they're higher ranked. This irked me a lot, so I moved on to translate a couple other songs to get it out of my head; but each time I see those disgustingly incorrect translations, I get irritated again. Please, either have someone with a better understanding of the language fix that or let me do it. I have ADHD and literally cannot stop thinking about it. (Song name in question: "Sarı Kurdeleler" by Model)

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

use code blackfriday50 if it’s really that important 💀

Free option sucks, p2w ahh site 😭🙏🏼
you have to do id verification or PICK A PLAN JUST to upload lyrics but they said it was free 😭
Like if they have a data breach everyone’s ID is so cooked, don’t use. W LyricFind.

November 15, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there,

Thanks for sharing your thoughts! Just to clarify, our basic service to distribute lyrics is completely free, and if you ever run into any issues, our customer support team is happy to help.

Our paid plans are optional and provide extra features for those who want them, like AI-powered lyrics transcription, time-syncing, and tools to create merch, among others.

We hope you continue enjoying the free distribution and explore any of the extras if they’re useful to you!

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

30 days to wait for submitting my…

30 days to wait for submitting my lyrics is too long

December 3, 2025
Musixmatch logo

Reply from Musixmatch

Hi there,

Thanks for your feedback — we completely understand that waiting 30 days can feel long.

If you ever want a quicker turnaround, even our basic paid plan offers fast-track verification in just 1 business day. By the way, our 50% Black Friday discount is still active today, so it could be a nice way to try that out if you like. https://www.musixmatch.com/pro/musixmatch-pro-pricing-general

We hope this helps, and that your account get verified as smoothly as possible!

Rated 5 out of 5 stars

Love it!

I am so happy I get to share my love for music by adding, editing, and syncing the lyrics to the music!

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Musixmatch is violating my rights

Musixmatch is violating my rights, and I will report this incident to all relevant authorities. I am also considering filing a civil complaint due to discrimination. My artist account was blocked without any valid reason, and I feel discriminated against. All I did was edit my own lyrics. Using such methods is unacceptable, especially since Italy is part of the EU. Please read this email carefully:

Dear Musixmatch,

I am writing to draw your attention to a serious violation of applicable EU law, specifically the EU E-Commerce Directive, as well as the German Digital Services Act (Digital Services Act – DDG) and the legal requirement to provide an Impressum.

Under Article 5 of the EU E-Commerce Directive and §5 DDG, online service providers are required to offer a means of fast, direct, and effective communication.

The email addresses listed on your website footer and within your Terms of Service and Privacy Policy are demonstrably non-functional or remain unanswered, which constitutes a breach of these legal obligations.

I hereby request that you remedy this issue immediately by providing a fully functional email address or a contact form that enables real and effective communication.

If this violation is not resolved within a reasonable period (e.g., 5 business days), I will be compelled to notify the relevant German supervisory authorities, in particular:



The German Centre for Protection Against Unfair Competition (Wettbewerbszentrale)
The competent State Media Authority (Landesmedienanstalt)
The Italian Data Protection Authority (Garante per la protezione dei dati personali)
The European Consumer Centre (ECC Network)


I expect your response and the prompt correction of this deficiency.

December 6, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there,

We understand your frustration, but from what you’ve written it isn’t clear whether your account was actually blocked or if you were simply logged out. To look into this properly, we just need the email address associated with your Musixmatch account — which we already requested through Trustpilot. Please share that email so we can contact you directly and resolve the issue. There’s no need to provide any additional personal details.

Naturally, discrimination is not a factor here; this looks like a simple technical glitch, and these are usually very easy to fix.

Regarding communication: all of the email addresses we provide are fully functional. Response times can vary depending on the volume of messages — especially around high-traffic periods like Black Friday — but every request is processed. We are also active on all major social media platforms and respond to direct messages there as well.

Once you share your account email, we’ll be able to look into the situation and help you as quickly as possible.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

fine :D

Musixmatch does the thing of the lyrics so easy and so good in the music apps like Apple Music or Spotify, the interface is comfortable and good to go, i like it

November 30, 2025
Unprompted review

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