Musixmatch Reviews 861

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 313 reviews, reviewers had a great experience with this company. Many customers find the platform to be a great tool for enjoying music, particularly appreciating the synchronized lyrics feature. People are happy with the ability to contribute by adding, editing, and translating lyrics, finding it a fulfilling experience. The customer support is frequently praised for being helpful and responsive, especially for paid customers and artists needing assistance. The website and app are generally considered easy to use, with a comfortable interface that simplifies lyrics distribution and management. However, some reviewers were not happy with the website's glitchiness, issues with editing old songs, and difficulties with basic functions like deleting artists or logging in. There are also complaints about incorrect translations, lyrics not appearing correctly on other platforms, and support tickets being ignored or unhelpful. A few other people also felt that the app could be more optimized, preferring the website for certain tasks.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many reviewers expressing frustration and lasting... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its features, ease of use, and ability... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its usefulness for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing frustration over the lack of... See more

Product

Users describe ambiguous interactions with the product, with some praising it as the best for song lyrics and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more

Rated 4 out of 5 stars

I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too. The only things I don’t like about the site are how I can’t edit certain songs that w... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(861)

339 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

It does its job and it's very easy to use. I finally can see my lyrics on Spotify!! I already recommend to my artist friends

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had a delay in deploying sync to one…

I had a delay in deploying sync to one of our GrooveLAB tunes, only lyrics arrived on Spotify. One message to staff, and few hours later it was a fix. It’s really cool to finally see the words move with the sound of your own music. Our Magic ❤️

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Musixmatch Is Actively Damaging to Artists

Update – 4 December 2025
Further proof that Musixmatch’s system is broken:
I replied to Dani on Nov 28 at 10:09 AM.
On Dec 3 at 1:58 PM, Trustpilot notified me that Musixmatch edited the reply and claimed I “hadn’t replied” — which is false.
At 2:33 PM, Musixmatch emailed me referencing my 3 December review update. I then sent three replies (Dec 3 at 2:35 PM, 2:36 PM, and 2:42 PM) including a PDF of the entire email thread. I still received no reply.
Either my email was blocked or their internal system is malfunctioning — again.

At this stage:
• My dashboard does not load
• My catalog remains broken and releases missing from my profile
• I cannot add or edit lyrics even as the copyright holder and publisher
• Their ingestion errors remain unresolved
• Their communication loop is contradictory and unreliable

Based on my experience, I now recommend artists look for alternatives, because the problems are escalating, not improving. Dani from support seems willing to help, but he is clearly limited by internal policies and a platform that refuses to fix itself.

Update – 3 December 2025
Musixmatch claiming I “did not reply” is shameful when I did reply and they simply did not respond.

Update – 26 November 2025
Immediately after posting my review, Musixmatch triggered a Trustpilot “More details needed” request — a tactic commonly used by companies attempting to suppress negative reviews.

The form included:
• My email already pre-filled
• No field to describe the issue
• A mandatory “Full Name” field they already have
• A “Reference Number” I cannot provide because they never issued one
• An unnecessary phone number request

Musixmatch already has my full account history, metadata, emails, and profile information. None of these extra steps were required to “verify” anything. It’s simply another barrier to silence criticism.

They spend more time disputing reviews than fixing their ingestion system — which is the source of the problem.

Original Review – 25 November 2025
Musixmatch has become one of the most dysfunctional, careless, and misleading platforms in the music industry. They provide lyrics for Spotify, Apple Music, Amazon, Instagram, and more — yet their own ingestion system is completely unreliable.

My catalog is correct everywhere else (confirmed by Spotify, Apple, and my distributor).
Musixmatch is the only platform where everything is broken.

System Failures:
• Entire releases missing
• ISRCs incorrectly mixed
• Tracks merged across releases
• Primary artists becoming “featured” at random
• Dashboard showing only old releases
• New releases not appearing
• Lyrics tools disabled because the system can’t detect songs
• Support taking weeks to answer with copy-paste templates

These are not user errors — they are Musixmatch’s ingestion failures.

Their “solution”?
They told me to take down the release and re-upload it, which is catastrophic for artists:
❌ lost streams
❌ lost playlisting
❌ broken links
❌ destroyed algorithm history
❌ damaged charts
❌ wiped library saves

No competent professional would ever recommend this. It shows a dangerous lack of understanding of digital catalog management.

Meanwhile, they keep pushing paid services:
“Try Musixmatch Pro.”
“Upgrade for more tools.”

Why pay for a platform that cannot load your catalog, show your releases, or read your metadata?

Accountability:
Musixmatch wants to be the central authority for global lyrics, but they refuse to fix fundamental system failures. They break catalogs, give harmful advice, stall communication, and then upsell.

Final Warning to Artists and expectations:
• Missing releases
• Wrong ISRCs
• Broken profiles
• Corrupted metadata
• Endless support loops
• Zero responsibility
• Upselling instead of solutions

Musixmatch must fix its foundation before pretending to offer professional services.
Right now, the platform is unstable, unreliable, and harmful to artists.

November 25, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Update 3rd of December 2025:

We’d like to clarify a few points:

Trustpilot “More Details” request: The form you saw is a standard Trustpilot feature and not something we control. We need your email so we can locate your support ticket, while also giving you the option to provide additional information. We don’t require or see your phone number or any other details beyond what’s needed to assist you.

Negative reviews: We do not suppress negative reviews. We’ve flagged very few reviews, only in exceptional cases, and these are publicly displayed by Trustpilot. We genuinely thank you and other users for providing feedback, as it allows us to address problems and improve our system.

Catalogue issues: As mentioned in our last email on 28th November, we fixed the catalogue issues you flagged. However, we also noticed some differences in how Apple Music and Spotify categorize certain releases on your artist profile. These differences are controlled by the platforms or your distributor, so they aren’t something we can fix directly.

We know things don’t always go as smoothly as expected, and we’re here to help. Thank you again for engaging with us—we truly value your input and patience.

Your ticket is still open since we haven't heard back after the 28th of November, feel free to get back to us.



Original reply 26 November 2025:

Hello,

We’re genuinely sorry to hear about the experience you’ve had — we understand how important accurate metadata and a reliable workflow are for artists, and we know how discouraging it can feel when things don’t work as they should.

Thank you for taking the time to share all these details. We want you to know that we’re taking your feedback seriously. We will carry out a full and thorough review of your catalog and the information you’ve already provided so we can understand exactly what went wrong in your specific case. Our goal is to identify any issues on our side and make sure you receive clear guidance and a proper resolution.

We truly appreciate your patience, and we will reach back out once the internal review is complete.

Best Regards,
The Musixmatch Team

Rated 2 out of 5 stars

Too paranoid and unreliable

It's super paranoid about robots and gives 400 CAPTCHAS and does not let anyone edit the songs and most of the time, only 3 songs of the album are transcribed

November 25, 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there, thanks for sharing your feedback.

Musixmatch is built on the contributions of its global community, and we truly appreciate every user who wants to help improve lyrics. To keep the overall quality high, there are a few minimum requirements in place—such as completing our Academy to learn the writing and formatting guidelines.

Additionally, some lyrics can only be edited by our most experienced contributors, trusted community members, or by the artists and their teams, which is why certain edits may not be available to everyone.

Regarding songs with missing or inaccurate lyrics, we’d love to have you join our community and collaborate with us to make them better for everyone. You can learn more and get involved here: https://community.musixmatch.com/?lng=en

Thanks again for your input—we’re always working to improve the experience.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

It's simple yet complete

It's simple yet complete, and also very intuitive. The app could be more optimized; it's easier to write, edit, and sync through the website,Even so, it's an excellent platform.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for music lovers

Musixmatch has been great because the platform is easy to use, the community is supportive, and the tools for editing lyrics or syncing lines feel really polished. I appreciate how quickly changes get reviewed and how clear the guidelines are. It’s satisfying to know that what I contribute helps make the music experience better for everyone

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Enjoying music with synced accurate lyrics

The ability to enjoy the music with synced and accurate lyrics which helps the listener enjoy the music better.
And also if song is in a foreign language, you can get possibility to understand the artists track message from the translations of each track.

November 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look