--for english version scroll down -- Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand! Vielen Dank!! Great shop! Good descripti... See more
Company replied
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See what reviewers are saying
Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer... See more
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I bought three times , Guitar Pedal for 400 EUR around 2022 , Guitar Neck for 360+ EUR in 2023 and Synth in 2024 for 2k EUR. All the time articles were in new sealed conditions , no damage , no si... See more
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It was not clear to me that goods come from far away in Europe, that therefore the delivery time was a bit longer (not so critical), but above everything else, that in case of returning goods, I would... See more
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Company details
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- 089 324 921 0570
- info@muziker.de
- www.muziker.de
Muziker ist ein großer Online-Händler
4.7
Excellent
10K reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order has been cancelled and…
My order has been cancelled and re-issued and I still have not received it to this day. I paid lots of money for my guitar and it's already been 10 days and my guess is it will need another 10 days at least. Disappointing.
September 5, 2023
Reply from Muziker
Dear Mr Saoudi, please accept our sincere apology for this unpleasant experience. We appreciate your reaction and feedback, since the constructive comments can truly improve our services. The new order is already on the way to you and will be delivered soon. Thank you for your patience and understanding. Best regards Lucia, Muziker
Non-existent customer service (*until prompted)
I received my order of a guitar effects pedal a week ago. The pedal was sold as new (not B-stock), but had 2 scratched in the paint on the pedal housing.
I took photos and sent them with an email to Muziker within 30 minutes of delivery of the pedal, and asked if I should return the product for a replacement, or whether they would offer a B-stock discount due to the damage.
I received no reply.
So, it seems that Muziker may be selling cosmetically blemished or used good as new. And they do not respond to customer service emails, which is unsatisfactory for an online business.
The real test of an online business is how they respond when things go wrong. Muziker just hasn't bothered to respond at all. I won't be using them again.
*** UPDATE 19 Sept 2023 ***
After a week without reply, I prompted Muziker to respond to my email, which they then did. They asked me to submit a claim using their online process and sent me the link to do so. The procedure for submitting a claim was smooth. I received a quick response and an appropriate discount for the cosmetic damage to the item was agreed. This was credited back to my original payment method.
On this basis, I would shop at Muziker again.
(minus 1 star for the week without response, and that it took a second email before a response was made).
September 13, 2023
Unprompted review
Reply from Muziker
Dear customer, thank you for your review and we're really sorry that we weren't able to fulfil your expectations. We are really sorry that you have not received any answer from us. We try to reply every e-mail or chat. Please use this link and open an official claim for the product: https://www.muziker.de/en/claims
Thank you! Best regards, Lucia, Muziker
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
The product doesn't work
The product doesn't work. The charging process ends never. No light! I have to send the head lamp back!
Addition: I had to pay for sending back the product by myself. It costs me 11.20 Euro. Nice service:(
August 27, 2023
Reply from Muziker
Dear customer, we're really sorry that we weren't able to fulfil your expectations. Please accept our apology. We'd appreciate if you can write about your difficulties directly to our customer support and we'll do our best to sort things out ASAP. Best regards Lucia, Muziker
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards, Lucia, Muziker
Reply from Muziker
Dear Mr Correa, thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Best regards Lucia, Muziker
Exceptional service
Ordered a subwoofer online. The item was shipped to the uk. It arrived in great condition and within a week! Great service! Wouldn’t hesitate to recommend or use again. Many thanks
August 16, 2023
Unprompted review
Reply from Muziker
Dear Mr Hale, Thank you for your rating and recommendation. We'll gladly help you out next time as well :) Best regards Lucia, Muziker
Very good price and fast delivery
Very good price and fast delivery. Unfortunately, I had to return the product, it did not fit my bike. With pleasure again!
August 5, 2023
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
Fast delivery and really good price
July 31, 2023
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
Nice product
Nice product, it came with a slight delay but the communication was reliable and early.
July 16, 2023
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
outstanding customer service
outstanding customer service, very reliable, helpful, fast responding and very trustful.
July 23, 2023
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
Good sale assistance. Bad delivery (parcel not received yet)
I received very good assistance on the purchasing process.
but then, unfortunately the parcel has not been received after 10 days
July 15, 2023
Reply from Muziker
Dear Ms Ramella, Thank you for your review and we're really sorry that we weren't able to fulfil your expectations. We'll gladly help you sort out the difficulties with your order. Please, contact our customer support. Kind regards, Lucia, Muziker
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your review :) Best regards, Lucia, Muziker
Reply from Muziker
Dear customer,
Thank you for your kind review, we appreciate it a lot! :) Have a nice day!
Best regards
Viktória, Muziker
Items as described and very fast…
Items as described and very fast delivery. Items I bought were fragile and packed with every care so that they don't break while in delivery
June 18, 2023
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
That's it 👍
Nur 2 Tage Lieferzeit👍
Ware qualitativ super👍
Tolle Kommunikation 👍
Unkomplizierte Website 👍
That's it 👍
June 19, 2023
Reply from Muziker
Sehr geehrter Kunde,
wir freuen uns sehr, dass Sie mit dem Einkauf bei uns positive Erfahrungen gemacht haben und freuen uns auf Ihren nächsten Besuch in unserem Muziker Onlineshop ;)
Mfg,
Viktória, Muziker
Everything went well
Everything went well. Excellent Service, I have received the order one day earlier and shipment was well packed.
June 8, 2023
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Pirate press not original!!!
Pirate press not original!!!
There was no info, that the LP wasn’t original.
June 14, 2023
Reply from Muziker
Dear customer,
Thank you for your review. We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best to sort it out so this won't happen ever again and we can improve our customer service.
Please contact our customer support by e-mail: info@muziker.de and we'll put a high priority to fixing your problem.
Best regards,
Viktória, Muziker
Reply from Muziker
Dear customer,
Thank you for your feedback! In case there is anything we could improve in your experience, we would like you to share your tip on info@muziker.de. Thank you!
Best regrads,
Viktória, Muziker
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
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