Lovely canvas. Lucky it was ok as had been walked all over in transit. Package had footprints all over it!! Order name: Sara Kirkwood. Delivery was to Paul Denton. Unfortunately order number not r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m so pleased with my order. We lost our precious dog, Maisee, four weeks ago, and the picture and keyrings I ordered are absolutely beautiful. The quality is brilliant, and they’ve given us suc... See more
Company replied
Ive had several canvases from this company and they have all been great,this purchase was no different,beautifully done and i love it! Arrived quickly after ordering and packaged well as always,i will... See more
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Love our new artworks that now adorn our walls. The process was simple to upload and choose the right product for our design. Ordering was simple and straightforward and communication was excellent, s... See more
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Company details
- Decoration and Interior Design Store
- Digital Printing Service
- Gift Shop
- Greeting Card Shop
- Picture Frame Shop
Written by the company
At My-picture.co.uk, we use advanced HP Latex inks to create vibrant canvas prints with rich colours and high contrast. Our range of products extends beyond canvas prints to include sleek acrylic prints, cosy personalised blankets, and cushions, all designed to showcase your favourite photos. You can also design a photo blanket or create a photo book to capture special memories in a unique way. Each product is made using the latest technology, ensuring your images are displayed in stunning detail.
Contact info
131 - 151 Great Titchfield Street, W1W 5BB, London, United Kingdom
- +44 20 34992781
- www.my-picture.co.uk
4.5
Excellent
31K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Slow delivery of order!
August 14, 2026
Unprompted review
Reply from my-picture.co.uk
Delivery timing noted — we'll email you shortly to look into this. Please share your order number or contact details so we can follow up directly. Your feedback on this is taken into account.
I had 3 canvases from my picture and…
I had 3 canvases from my picture and i'm really impressed
August 14, 2026
Unprompted review
Reply from my-picture.co.uk
Three canvases and all hitting the mark — that's great to hear! Thanks for choosing my-picture, and we hope to create more memorable prints for you in the future.
Exactly what I wanted
Exactly what I wanted. Not my first order. Highly recommend
August 10, 2026
Unprompted review
Reply from my-picture.co.uk
Repeat customers mean everything — thanks for coming back to my-picture! Really glad the order hit the mark again. Your recommendation is truly appreciated.
Waited almost 3weeks to be told on…
Waited almost 3weeks to be told on several occassions that my canvas was on its way to the depot still recieved nothing and you can only speak with AI which gets ypu nowwhere other than standard reply even thpigh they say the have transferred you to a human agent
August 14, 2026
Unprompted review
Reply from my-picture.co.uk
Delivery delays and communication difficulties like this aren't acceptable. We'll email you shortly to look into your canvas order and get a proper update from our team. Your feedback on the support experience is noted and will be taken into account.
After 4 weeks I didn't receive my…
After 4 weeks I didn't receive my picture and also my money back
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Four weeks without delivery or resolution is far too long. We'll email you shortly — please share your order number or contact details so we can look into this right away. Your feedback has been noted and will be taken into account.
Our aluminium prints were printed gloss…
Our aluminium prints were printed gloss instead of matte. my-picture reprinted them. We had also complained about the colour reproduction of two of the pictures and they ignored our email before reprinting them. We decided to keep one of them but the third is unacceptable. We keep being asked to put a white sheet of paper next to the delivered item but the overexposure is plain for all to see.
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
The finish mix-up on your aluminium prints and the colour reproduction concerns are noted. We'll email you shortly to address the third print specifically. Your feedback on the overexposure issue is taken into account, and we want to ensure this is properly resolved for you.
Problem was on their end - no compensation given despite the lateness of the order
I really am not one to put a public complaint on about a company - this is my first! It was such a disappointing experience with this company. I ordered 3 personalised notebooks for end of term gifts. The website said, 2 working days production then delivery - allow 5-9 working days TO RECEIVE YOUR ORDER. 5 working days after the order was placed, my order status was still in production, so I sent an email asking for a refund as my order had still not been made and it was too late. I was told no because my order was personalised, despite the fact that it hadn't actually been made yet!!!
Despite me fully explaining in my email that these were gifts and they were too late to give, I had had to buy alternative gifts and that the order was still in production stage - there was no understanding or appreciation from a Victoria Harvey in her email replies to me other than to quote Article 312, Section 2, Nr.1 of the German Civil Code to me! I laughed out loud at this because I have the time or the inclination to read it!!! And reiterated in her email that they were unable to offer any kind of refund other than the shipping cost because I was going to get the product! When? Who knew!
The time and effort spent in the emails back and forth, was purely due to the disappointment of not being able to give the books as gifts. I would have been happy with half of the amount spent to be refunded - but no! I did reply back with that I am well aware that it is the discretion of the company as to whether they offer any refunds - not articles!
After 18 days of my order being placed I received the books. Not the highest quality but at least I have them. I accepted the shipping cost refund - £6 - as I was advised that now that I had received the product, the shipping cost is all they would offer! Despite it being too late to give as gifts!!!
I did receive an email from John Scott, who acknowledged that the delay was on their part - but still only offered the shipping cost as a refund!!!
I am so very disappointed as I did like the variety that the website offered. As someone who loves to give personalised gifts - I will not ever use these again, and will not recommend them either!!
August 3, 2026
Unprompted review
Reply from my-picture.co.uk
Your feedback has been taken on board, and we're sorry the notebooks arrived later than expected for their intended purpose. Quality concerns noted too — we'll email you shortly. Delivery timelines and how delays are handled are important, and this experience will be reviewed carefully.
The items I ordered are great and…I am entirely satisfied.
The items I ordered are great and everyone is happy thank you.
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Great to hear the items hit the mark! Thanks for choosing my-picture — it's always good to know everyone's happy with their order.
Very happy with my canvas for my…
Very happy with my canvas for my sister,Excellent quality photo, Great communication from ordering to delivery, Very fast delivery 😀
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Great to see the canvas made such a special gift! Fast delivery and clear communication are things we take seriously at my-picture. Thanks for sharing the experience!
every picture you have done is so…
every picture you have done is so beautiful
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Every order from my-picture speaks for itself! Thank you so much for your continued trust — it's great to know each piece has lived up to your expectations.
I love there canvases I've had a few no…
I love there canvases I've had a few no problems i ordered a mug for the wife it arrived smashed not packaged well but got onto customer service and a few pictures later they reordered my mug here's hoping they remember the bubble wrap this time
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Great that the canvas prints have been consistently solid! Sorry to hear the mug arrived damaged — packaging feedback like this is genuinely useful and will be taken into account. We'll email you shortly to confirm your replacement order is on track. Fingers crossed it arrives perfectly this time!
Simple online ordering process and good…
Simple online ordering process and good service.
August 2, 2026
Unprompted review
Reply from my-picture.co.uk
Quick and easy ordering is what my-picture is all about. Thanks for the kind words!
Family wedding day.
The print is of my daughter, my granddaughter (the bride) and myself..
I love it, and I know my daughter will too, when I give it to her for her 60th birthday.
Quick delivery and very well packaged.
I would definitely use your company again, and recommend you to family and friends. Thank you.
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Such a special photo print to celebrate a 60th birthday! Quick delivery and secure packaging are always priorities at my-picture. Thank you for recommending us — it truly means everything to capture these precious family moments.
Excellent service
Excellent service from choosing what size canvas, uploading the picture and to the delivery .Absolutely faultless
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Faultless from start to finish — that's exactly what we aim for at my-picture! Thanks for the kind words about your canvas experience.
5 Stars 🌟
I’m so pleased with my order.
We lost our precious dog, Maisee, four weeks ago, and the picture and keyrings I ordered are absolutely beautiful. The quality is brilliant, and they’ve given us such a special way to remember her.
Thank you for creating something so meaningful during such a difficult time.
August 5, 2026
Unprompted review
Reply from my-picture.co.uk
Such a touching reason to order, and it's great the keyrings and picture turned out beautifully. Quality is something my-picture takes seriously, and it's good to know they met your expectations. Thank you for sharing this with us.
Reply from my-picture.co.uk
Quality that speaks for itself — thank you for choosing my-picture!
Reply from my-picture.co.uk
Quick and easy experience — thanks for choosing my-picture!
Great quality and value for money
I ordered 4 larger canvases and I am very impressed and satisfied with their quality. They look absolutely amazing.
The ordering process was very straightforward and the communication during the production process was very good. Overall amazing value for money and would definitely recommend.
August 13, 2026
Unprompted review
Reply from my-picture.co.uk
Four canvases looking absolutely amazing is exactly what we aim for! Thanks for recommending my-picture — it's great to know the ordering process and communication hit the mark too.
Beautiful memories of daughter’s graduation.
Everything about my beautiful canvas was very easy from start to finish. It all went smoothly from ordering on website to it arrived at my door. Definitely will order more pieces of work to fill my house with the love of my family.
June 27, 2026
Unprompted review
Reply from my-picture.co.uk
Sounds like the canvas creation process was exactly as it should be — seamless! Love that it's going up alongside family memories. Thanks for choosing my-picture, and we look forward to helping fill your home with more beautiful pieces!
Both of the items I bought are…
Both of the items I bought are absolutely amazing, I will recommend you to anyone.
FIRST CLASS
August 12, 2026
Unprompted review
Reply from my-picture.co.uk
Both items turning out this well makes it all worthwhile! Thanks for spreading the word and choosing my-picture — that kind of support truly means everything to us.
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