I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
Company replied
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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I ordered the items as gifts for my…
I ordered the items as gifts for my grandson. They are absolutely beautiful and i can't wait to see him playing with them. The delivery was really fast.
July 9, 2026
Reply from My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My 1st Years Management Team
Pre school bag!
We’ve just received our bag, and we’re absolutely delighted with it! The quality is amazing, and it’s even better than we expected. It’s beautifully made, and we can already tell it’s going to last.
The customer service (Ewelina) has been outstanding from start to finish. She was always quick to reply, helpful, understanding, and kept us updated throughout the whole process.
Unfortunately, we had some issues with Evri during the delivery, but the company handled everything professionally and gave us great support until my replacement parcel arrived safely. That level of customer care really made a difference.
We’re so happy with our purchase and the service we received. We would definitely buy from them again and highly recommend them to anyone looking for great quality products and excellent customer service!
July 23, 2026
Unprompted review
Reply from My 1st Years
Hello, Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear that you're so pleased with your bag and that it exceeded your expectations. It's wonderful to know you love the quality, and we hope it will be enjoyed for many years to come.
We're especially grateful for your kind words about Ewelina. We'll be sure to pass your lovely feedback on to her – she'll be thrilled to know she made such a positive difference to your experience.
We're sorry you experienced delivery issues with the courier, but we're pleased we were able to support you throughout the process and ensure your replacement arrived safely. Providing the best possible service to our customers is always our priority.
Thank you again for your recommendation and support. We look forward to helping you find more special personalised gifts in the future!
Best regards,
Shannon-Management Team My 1st Years
Reply from My 1st Years
Hi,
We are so glad to hear you had a great experience with our service and product. We appreciate your kind words! We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years
My 1st years get it right every time!
My 1st years never fail to deliver! The gifts are always beautifully made and packed with care to celebrate those first year milestone. My last purchase was the denim gilet and it was absolutely stunning, the quality was incredible.
July 8, 2026
Reply from My 1st Years
Hi,
Thank you for your wonderful review! We are so happy to hear that our gifts consistently meet your expectations for those special first-year milestones.
Best regards,
Shannon-Management Team My 1st Years
Very quick turnaround on a bespoke item…
Very quick turnaround on a bespoke item and really lovely packaging
July 8, 2026
Reply from My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team
A beautiful little item
A beautiful little item. Really affordable and well made and personalised. I love it .
July 8, 2026
Reply from My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team
Everything was absolutely amazing
Everything was absolutely amazing. The quality, the price, the material, the quick delivery and communication. No issues and will definitely use again.
July 8, 2026
Reply from My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team
It was very nice and beautiful…
It was very nice and beautiful personalized gifts for the teacher my only problem was the bags was over sized for a mug.
July 8, 2026
Reply from My 1st Years
Hi,
Thank you for taking the time to leave us a review!
We're so pleased to hear you loved the personalised teacher gifts and found them beautiful. It means a lot to know you chose My 1st Years for such a special thank-you gift.
We also really appreciate your feedback about the gift bag size. We'll be sure to pass your comments on to our team, as customer feedback is invaluable in helping us improve our products and packaging.
Thank you again for your support, and we hope to help you find more special personalised gifts in the future!
Best regards,
Shannon-Management Team My 1st Years
I’ve ordered twice from My 1st Years
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nice packaging and in good time. I am disappointed by the quality of the personalisation on one of the plush toys though. I thought it would be embroidered but just looks like someone used some glitter glue or vinyl transfer. The listing says “flock” but I wouldn’t have thought this to look at it. Would consider shopping again but for wooden products.
July 8, 2026
Reply from My 1st Years
Hey, Thank you for taking the time to share your feedback.
We're delighted to hear you've shopped with us more than once and that you've been pleased with the presentation, delivery, and accuracy of your personalised orders. It's wonderful to know you've had positive experiences overall.
We're sorry to hear that the personalisation on one of the plush toys wasn't what you were expecting. We understand your disappointment. The personalisation on this particular item is applied using a flock transfer rather than embroidery, and we appreciate your comments about how it appeared. Feedback like yours is incredibly valuable, and we'll be sure to pass it on to our product team as we continually review our product descriptions and ranges.
Thank you again for your honest review and for recommending our wooden products. We hope we'll have the opportunity to create another special personalised gift for you in the future.
Best regards,
Shannon-Management Team My 1st Years
Customer services were first class in…
Customer services were first class in responding to our concern and ensured the birthday and 1st day at school gift arrived and is as requested.
Rucksack is great and and our granddaughter will love this.
Thanks
July 8, 2026
Reply from My 1st Years
Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years
Very happy with my purchase
Very happy with my purchase. Rucksack exactly as expected as bought one before for my older grandson. Good quality and easy to use website.
July 7, 2026
Reply from My 1st Years
Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years
Missing parcel and no responsibility taken
I had a parcel marked as delivered, but it had simply been left outside my property and was no longer there when I returned home.
When I contacted customer service, I expected them to investigate with Evri. Instead, I was told I had to obtain a Crime Reference Number from the police before they would even begin an investigation. I find this completely unreasonable. At this stage, I have no way of knowing whether the parcel was stolen, misdelivered, or simply left in an unsafe place.
Rather than taking responsibility and investigating with their courier, the burden was placed entirely on me. This has made what should have been a straightforward customer service issue unnecessarily stressful and time-consuming.
I hope the company reviews this policy, as it creates a poor customer experience when something goes wrong.
July 22, 2026
Unprompted review
Reply from My 1st Years
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to find your parcel marked as delivered but no longer at your property.
We appreciate your comments regarding our process. As part of our missing parcel policy, if a parcel has been marked as delivered but cannot be located, we do require a Crime Reference Number before we can proceed with a claim. This policy is in place because, in cases where a parcel may have been stolen after delivery, our courier and claims process requires this documentation before an investigation can be progressed.
We understand this may feel like an additional step, however it is a standard part of our claims procedure and helps us investigate these cases appropriately. We do appreciate your feedback regarding the impact this had on your experience, and we will ensure your comments are shared with the relevant team for review.
We sincerely apologise for the disappointment and inconvenience caused, and we thank you for taking the time to let us know about your experience.
Best regards,
Shannon-Management Team My 1st Years
Reply from My 1st Years
Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team
I had a small problem with an item &…
I had a small problem with an item & Shannon, who was marvellous sent a replacement which arrived the next day.
I have a few things from My 1st Years & have always been delighted. You know that the quality will be beautiful & the staff go above & beyond,
July 21, 2026
Unprompted review
Reply from My 1st Years
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years
First class company
First class company, always buy my personalised baby gifts here, great quality and great packaging, thank you 😊
July 8, 2026
Reply from My 1st Years
Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years
Fast delivery and very easy website to…
Fast delivery and very easy website to order from. Pricing is reasonable also
July 8, 2026
Reply from My 1st Years
Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years
Great customer service and response
I had an issue with my delivery. But Marie made sure I get a replacement sorted seamlessly
July 21, 2026
Unprompted review
Reply from My 1st Years
Thank you so much for your wonderful 5-star review! We're sorry to hear there was an issue with your delivery, but we're delighted that Marie was able to get everything resolved quickly and seamlessly for you. We'll be sure to pass on your kind words to her—they'll mean a lot. We really appreciate your support and hope you love your replacement! Best regards,
Shannon-Management Team My 1st Years
Excellent Customer Service
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely gifts and the personalised box is something to use for little keepsakes. Thank you to My 1st years. Definitely recommend.
July 22, 2026
Unprompted review
Reply from My 1st Years
Thank you so much for your fantastic 5-star review! We're so pleased to hear that our customer service team could help resolve your order and that we were able to put things right for you. It's wonderful to know you love the gift and that the personalised keepsake box will be treasured for years to come. Congratulations on your new grandson, and thank you for your recommendation—it truly means the world to us. We hope to help you create more special memories in the future! Best regards,
Shannon-Management Team My 1st Years
The items which I purchased for my god…
The items which I purchased for my god daughter's new baby were love. The presentation box was great and the free bunny was a favourite. Good quality and the name was beautiful done...
July 6, 2026
Reply from My 1st Years
Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved the gifts for your goddaughter's new baby. It's fantastic to know the gift box made a great impression and that the free bunny was such a favourite! We're also so pleased you were happy with the quality and the beautiful personalisation. Thank you for choosing My 1st Years—we hope to help you find more special gifts in the future!
Best regards,
Shannon-Management Team My 1st Years
I would seriously recommend not using…
I would seriously recommend not using Evri to deliver.
I did call and complain but told by First Years this is your chosen company.
I love your products but sadly will not be ordering any more from you due to delivery being left outside with other parcels not for me and not where I requested or at the time sent to me!
July 7, 2026
Reply from My 1st Years
Thank you for taking the time to share your feedback. We're so pleased to hear that you love our products, but we're truly sorry to learn that your delivery experience let you down.
We completely understand how disappointing it is when a parcel isn't delivered according to the instructions provided. While we work closely with our delivery partners, we appreciate that experiences like yours can be frustrating, and we're sorry for the inconvenience this has caused.
Your comments have been shared internally, as customer feedback is invaluable in helping us review the service we receive from our courier partners. We do hope you'll consider shopping with us again in the future, as we'd love the opportunity to provide you with a much better overall experience.
Best regards,
Shannon-Management Team My 1st Years
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