I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
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Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Lovely personalised products
Lovely personalised products. Unfortunately the chair I ordered arrived faulty - the name was slanted but I contacted customer services and Marie was very helpful and has arranged a replacement part for the faulty piece. Thank you for your help. I have ordered items before that have been good quality and I love my children having items with their names on.
June 30, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave such a lovely review.
We're delighted to hear that you love our personalised products and that you've enjoyed ordering from us in the past. We're sorry that your chair arrived with a fault, but we're pleased Marie was able to assist you and arrange a replacement part promptly.
We'll be sure to pass your kind comments on to Marie, who will be thrilled to know she made a positive difference. Thank you for your continued support, and we hope your children enjoy their personalised items for years to come!
Best regards, Aleksandra, Management Team, My 1st Years
30 days and Waiting for a refund
Purchased a dressing gown at the Birmingham Baby show for our baby boy, and due to the queue opted for them to personalise it and send it to my home addresses. My First Years had personalised the dressing gown onto the wrong shade of Blue. Initially they didn’t not admit to sending the wrong colour and had blamed myself, then later advised they sent the light blue dressing gown due to running out of the dark blue I had initially wanted. I returned the dressing gown, and had asked for a refund on 31st May (after some weeks of back and forth with customer services) and had every intention of buying again once the dark blue was back in stock. Now a month later, and 3 chase emails with customer service asking for an update on when my refund will make its way to my account I still haven’t received my money.
Shocking service, gutted as I have always heard such good things but will be telling my friends and family to avoid and be careful when buying products due to the length of time it takes for a refund.
June 29, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how frustrating this situation has been.
We would like to clarify that we processed your refund as requested. However, the payment was unfortunately returned to us because the bank details provided were incorrect. As soon as we became aware of this, we contacted you by email to let you know and asked you to provide the correct bank details so we could process the refund again.
We sincerely apologise for the inconvenience caused and appreciate your patience. Please reply to our email with the updated bank details at your earliest convenience, and we'll ensure your refund is reprocessed as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Marie went out of her way to order a replacement item by express delivery as my original item could not be delivered due to a mistake I had made on the postcode. Really appreciated the effort
June 29, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Marie was able to help and arrange a replacement by express delivery after the issue with the postcode. We'll be sure to pass your kind comments on to her, as we're certain she'll really appreciate your feedback.
Thank you for your support, and we hope to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
My order
My order, product and experience was well above my expectations. Thank you Aleksandra for the great service
June 26, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Marie was a great help when I had an…
Marie was a great help when I had an issue with my order. Sorted it straight away 😊
June 26, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review!
We're delighted to hear that Marie was able to help resolve the issue with your order so quickly. We'll be sure to pass your kind comments on to her; she'll be thrilled to hear them.
Thank you for choosing My 1st Years!
Best regards, Aleksandra, Management Team, My 1st Years
Great customer service provided
Great customer service provided by Marie. Very helpful and knowledgeable.
June 25, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Thank you Krisha 🙂
I placed an order yesterday evening and emailed the Amendments team to see if it would be possible to change the thread colour of my daughters name to make it stand out more. Within half an hour I received a reply from Krisha who has amended the colour for me and my order has been dispatched this morning. Thank you Krisha - very helpful, excellent service. Highly recommend My 1st Years backpacks, I have purchased many over the years and they are always amazing quality.
June 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that Krisha was able to help with your request so quickly and that your order was amended and dispatched without delay.
It's also wonderful to know you've been purchasing our backpacks for so many years and continue to be happy with their quality. Your continued support and recommendation mean a great deal to us.
Best regards, Aleksandra, Management Team, My 1st Years
Very professional service from Irina
I contacted My 1st Years customer services in a panic after I selected the incorrect postage address for my order. Irina responded to my email within the hour, letting me know that she had changed this for me and confirmed that this will be delivered to the preferred addressed. Her communication was prompt, professional and very helpful. Thank you Irina!
June 24, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Appalling
Appalling. Do not use. They lost the parcel. Never sent it out but happily took our money. I had to chase where it was then the items were out of stock. They did nothing to help. No apology. DO NOT USE unless you want to be disappointed and upset
June 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback.
We are very sorry to hear about your experience and sincerely apologise for the disappointment caused. We understand how frustrating it must have been to discover that your parcel had been lost and then to find that the item was no longer available when the issue was investigated.
We appreciate that this situation did not meet the standards of service we aim to provide, and we will ensure your feedback is shared with the relevant teams for review.
We can confirm that a full refund has been processed for your order.
Once again, please accept our apologies for the inconvenience and disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great Customer Service!!
After contacting Customer Services about purchasing and receiving a backpack that had a small tear on it, I had a response very promptly and the issue was resolved in a timely manner. A replacement is now on the way to me. My1stYears is a fantastic site with very high standard products, this small blip will not stop me purchasing items from them. A special thank you to Dorota, Customer Service Agent, for all the help and efficient communication! :)
June 22, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review.
We are delighted to hear that your issue was resolved quickly and that your replacement backpack is on its way. While we're sorry that the original item arrived with a fault, we're pleased that our Customer Service team was able to assist and put things right for you.
Your kind words about our products and service mean a great deal to us, and we will be sure to pass your feedback on to Dorota.
Thank you again for your continued support. We look forward to helping you create many more special memories with My 1st Years in the future.
Best regards, Aleksandra, Management Team, My 1st Years
My mistake
I made a mistake in the spelling of my personalised order. I emailed straight after placing the order and KRISHA changed my order to the correct spelling almost immediately. There was no anxious wait for a reply, no drama, fuss or inconvenience to me. KRISHA’s emails were friendly and supportive even though it was my mistake. I am very impressed with the customer service and would highly recommend.
June 22, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Exemplary customer service
Had a small issue with the delivery, only delayed by a day and the customer service was so positive, so proactive and the quality of the gift was amazing
June 19, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your lovely review.
We're sorry that there was a slight delay with your delivery, but we're delighted to hear that our Customer Services team was able to provide a positive and proactive experience throughout.
It's also wonderful to know that you were pleased with the quality of the gift. Creating special gifts and providing excellent service are what we strive for, so your feedback means a lot to us.
Thank you for choosing My 1st Years, and we hope to see you again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Awful Experience
My 1st years is the worst company I’ve ever used. From messing up the order for our granddaughters 1st Birthday, by omitting the personalisation, getting my name wrong on trite standard Emails, and an appalling telephone customer service experience, we are utterly disappointed with this company.
As someone whose grandchildren live far away, we thought this company was going to be our lifeline. It most definitely is not.
We’re not even going to return the faulty item, partly because of the awkward and expensive return process, but mainly because, a small refund of the original item will not compensate for the disappointment of the messed up order and the awful customer service experience.
June 17, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback.
We are sorry to hear that you feel disappointed with your experience.
Having reviewed your order, we can see that no personalisation details were submitted at the time of purchase, so the item was produced and dispatched without personalisation. We appreciate that this was not the outcome you were expecting and understand how disappointing this must have been, since the gift was for your granddaughter's first birthday.
To help resolve the situation, we offered the option to return the item so that we could replace it with a personalised version free of charge. We regret that this solution did not meet your needs.
We appreciate you taking the time to share your experience, and your comments regarding both the ordering process and customer service have been noted.
Best regards, Aleksandra, Management Team, My 1st Years
Received a faulty item
Received a faulty item, contacted customer services, I spoke with someone called Dorota and they were amazing. I received a replacement within 4 days really happy with the service
June 11, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We're sorry that your original item arrived faulty, but we're delighted to hear that our Customer Services team was able to resolve the issue quickly for you.
Thank you for your kind words about Dorota. We will be sure to pass on your feedback, and we're pleased that your replacement arrived promptly and that you were happy with the service provided.
Thank you for choosing My 1st Years, and we hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous service
I ordered a personalised safari shape sorter for my grandson’s first birthday. The parcel arrived at the Ervri hub on Tuesday 9th June. On Wednesday 10th it was delayed. I emailed first years to see if they could do something. They quickly reported back that Evri had launched an investigation. By Tuesday 16th I emailed Frist years again because I was going round in circles with Evri. Again a quick response to say my parcel was missing.
Dorota from customer services at First Years responded politely, professionally and confidently. She arranged for a new item to be dispatched through a different delivery company. The safari sorter was reordered Tuesday afternoon and it arrived Wednesday 17 th during the morning. The sorter arrived in a beautiful gift box wrapped perfectly. What fabulous service from First Years and in particular Dorota in customer service Thank you I will definitely be using this company again
June 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave such a wonderful review.
While we're very sorry that your original parcel went missing and appreciate how frustrating that must have been, we're delighted that we were able to resolve the issue quickly and ensure your grandson's personalised safari shape sorter arrived in time for his special occasion.
We're also pleased that you were happy with the presentation of the gift and the replacement item when it arrived.
Thank you again for your patience, understanding, and continued support. We look forward to helping you celebrate many more special milestones in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Super Customer Service
Maria assisted me with a customer service issue. She was incredibly helpful & prompt with responses. Thank you Maria ❤️
June 17, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Marie was excellent when handling my query in a timely and helpful way
June 17, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great communication from Marie and excellent quality bags.
Great communication from Marie in customer service. The bags arrived in good time after an email to Marie who kept me informed all the way ( as I needed them in a hurry!) Excellent quality - the grandchildren will love them for their pack ups and picnics.
June 17, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Customer service was great
Customer service was great, Krisha was super helpful! Thank you so much
June 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Krisha was amazing
Krisha was amazing. Thank you so much for all your help ❤️
June 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
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