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Review summary
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What people talk about most
Reviews shaping this summary
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
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Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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I have had a very positive experience…
I have had a very positive experience with My 1st Years! My first order for a denim jacket was absolutely fantastic and arrived on time and was beautifully packaged.
The second one also arrived on time but unfortunately arrived without personalization. Aleksandra went above and beyond to help with this.
I am delighted to say a new gift is on its way!
Thank you My 1st Years!
June 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review. We are delighted to hear that you had a positive experience with us and that you were pleased with your denim jacket and its presentation.
We are sorry that your second order arrived without the personalisation, but we're pleased that we were able to resolve this for you quickly.
Thank you again for taking the time to share your experience and for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
Wrong product
I personalized my own backpack and got a completely different colour palette than I ordered and my son was soooo sad when he saw the beige Backpack with a gray tractor (we choose a really colourful Blue tractor with a brown chicken an a yellow Chick) :( as an „apology“ I got 5£ discount on my next purchase…Never again!
June 13, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your review. We are very sorry to hear that the backpack you received did not match the design you expected, and we completely understand how disappointing this must have been for both you and your son. We will ensure your feedback is passed on to the relevant team for review.
We are also sorry for any confusion caused during your interaction with our Customer Services team.
Having reviewed the correspondence, I can see that the team offered either a store credit if you wished to keep the item or a replacement backpack. However, it appears we did not receive a response confirming your preferred option.
If you would still like us to assist, please contact our Customer Services team and we will be happy to review the matter further and help find a suitable resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely brilliant customer service.
Absolutely brilliant customer service.. Ewelina helped me with a new replacement as my bag came with a little mark on
June 11, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with us and that Ewelina was able to assist you with arranging a replacement for your bag.
Providing excellent customer service is extremely important to us, so it is fantastic to know that Ewelina was able to help resolve the issue for you quickly and efficiently.
Thank you again for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Thank you Krishna for all your help!
Thank you Krishna for all your help - really appreciate how you dealt with my gift order!
June 8, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Such a good website!
Such a good website!! Free personalisation and gift boxing. And so affordable super happy with my purchase
June 6, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalised money box for…
I ordered a personalised money box for my grandson, but on arrival it had a chip on the white paint which was very disappointing. Marie in Customer Services was very helpful and arranged for me to return the damaged item the same afternoon, then organised a replacement to be shipped for delivery within the next 48 hours.
Thank you Marie for being so helpful
June 5, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for taking the time to leave a review.
We are sorry that your personalised money box arrived with a chip in the paint, but we're delighted to hear that Marie was able to assist you promptly and arrange a replacement for you.
We will be sure to pass your kind comments on to Marie, who will be pleased to know that her helpful service made a positive difference to your experience.
We hope your grandson enjoys his personalised money box, and thank you again for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Terrible experience
Would give no stars if I could!
Tissue paper arrived in my gift box ripped to shreds I purchased two books one wasn’t right for my nursery so I wanted to return it contacted customer service and they have been more than useless have to pay to return things and won’t get a full refund. Unfortunately not the first experience I wanted for my babys first items. Will not use again
June 5, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your review. We are sorry to hear that you were disappointed with your experience and that the tissue paper in your gift box arrived damaged. We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team for review.
With regard to your return request, personalised items are made to order and, as outlined in our Terms & Conditions, cannot be returned for a refund if you have simply changed your mind. For non-personalised items, customers are responsible for the cost of returning the item unless it is faulty or has been supplied incorrectly.
We understand your frustration and are sorry that your experience did not meet your expectations. Thank you for taking the time to share your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant customer service
I had an issue with my order. Marie was absolutely brilliant in resolving my issue and had my item shipped out in less than 24 hours.
Absolutely outstanding customer service.
June 4, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review.
We're sorry that there was an issue with your order, but we're delighted to hear that Marie was able to resolve it quickly for you. We take great pride in providing excellent customer service, so it's fantastic to know that your replacement was arranged and shipped within 24 hours. Thank you for your support, and we hope to serve you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
I would like to commend My 1st Years…
I would like to commend My 1st Years for their outstanding customer service.
I recently made a mistake when placing an order and entered incorrect details for a personalised product. Although the error was entirely my own, the team at My 1st Years went above and beyond to help resolve the issue. They replaced the item without hesitation, even though they were under no obligation to do so.
A special mention must go to Dorota, who provided one of the best customer service experiences I have ever received. Dorota was professional, understanding, and incredibly helpful throughout the process, making what could have been a stressful situation very easy to resolve.
It is rare to find a company that places such a strong emphasis on customer satisfaction. My 1st Years exceeded my expectations, and I would not hesitate to recommend them to others.
Thank you again for your exceptional service.
June 1, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your incredibly kind review.
We're delighted to hear that we were able to help resolve the issue with your personalised order and that the experience exceeded your expectations. Providing excellent customer service is extremely important to us, and it's wonderful to know that this was reflected in your experience.
A special thank you for your kind words about Dorota. We will be sure to pass your feedback on to her, as she will be thrilled to know that her support made such a positive difference.
Thank you again for taking the time to share your experience and for recommending My 1st Years. We truly appreciate your support and look forward to helping you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
excellent customer service
Great customer service from Dorota she sorted my issue quickly and efficiently
June 3, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing service
Amazing service! Had to amend my order and Aleksandra responded to my email and sorted it straight away.
June 2, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
Poor customer service, asked for help regarding delivery. No service or help at all, told cancel order.
May 26, 2026
Unprompted review
Reply from My 1st Years
Hi, we’re sorry to hear that you feel disappointed with the service received.
Your order was placed using our standard delivery service. We understand that you later contacted us requesting for the order to be shipped as soon as possible, however once an order has been placed we are unfortunately unable to change the delivery service selected at checkout.
To try and help, we offered the option to cancel the order so that a new order could be placed using the next day delivery service instead.
We apologise again for any frustration caused and appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
I got a backpack in selfridges and the…
I got a backpack in selfridges and the personalisation has overlapped slightly. Upon sending pictures via email the customer service was quick and efficient. Ewelina instantly sent me a shipping label to send the backpack back to them and sent me a new one in a timely manner. A shame it wasn’t quite right to begin with (unlike the company as I already have three personalised items from them) but the customer service made it super quick and easy to resolve. Thank you for your help
May 29, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely and detailed review. We’re very sorry that the personalisation was not quite right on this occasion, however we’re pleased to hear that our customer service team was able to resolve this quickly and efficiently for you.
Ewelina will be delighted to hear your kind feedback. We always aim to make the process as smooth and stress-free as possible, so it’s wonderful to know that the replacement was arranged quickly and easily.
Thank you again for your continued support and for trusting us with your personalised gifts.
Best regards, Aleksandra, Management Team, My 1st Years
Customer service poor
So I ordered a sheep and robe personalised. On the sheep the name was moving around and the sheep actually had a mark on it.
The gift box itself was as damaged.
Contacting customer services was poor.
The only thing they would offer me was £5 STORE CREDIT. Which is no use to someone if they have received poor customer service and will not be returning as a customer.
They eventually sent me another gift box out which again was damaged on arrival. To which there response was we can’t refund anything as our gift boxes are a goodwill gesture.
So does this mean that if you revive a gift box because you spent over £60 and got one free that it should be damaged.
They also suggested I return the entire order. Now that’s great if there’s not a new baby you are meeting and don’t want to arrive without a gift.
Very poor compensation attitude and just all round not as good as they use to be.
Save to say I won’t be ordering from them again!
May 26, 2026
Unprompted review
Reply from My 1st Years
Hi, we are very sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand how upsetting this must have been, especially as the gift was for meeting a new baby. We would like to clarify that we did offer both a return and a replacement for the personalised soft toy, however this was not accepted. In addition, we replaced the complimentary gift box twice and also offered £5 store credit as a gesture of goodwill.
As the gift box is a complimentary item and not a paid product, we are unfortunately unable to offer a refund for this item. However, we completely understand your frustration regarding the condition it arrived in and we are very sorry that the replacements did not meet expectations.
Please be assured that your feedback regarding both the product quality and the customer service experience will be passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous customer support
I had the most wonderful customer support from Shannon when I had a small problem with an item I had ordered. Thank you for sorting it out so promptly and for being so kind and helpful. I would thoroughly recommend this company to anyone. X
May 26, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review. We’re delighted to hear that we were able to help resolve the issue for you promptly and that you found the service kind and helpful.
Your wonderful comments will be passed on to Shannon and the wider team. Feedback like this truly means a lot to us.
Thank you again for your recommendation and support!
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful Gifts & Excellent Service
We purchased some birthday gifts for a little girl turning 2 and were genuinely so impressed with My 1st Years. The delivery was very fast, everything was packaged beautifully, and the luxury gift box was excellent quality. The items themselves were lovely and felt really special. Can’t fault the service at all - a fantastic experience from start to finish.
May 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Everything is 5 stars
The product is great quality. I made a mistake with my order. Customer services were fantastic. They rectified the issue immediately. They had no need to do this given that error was mine in the first place. I would order from this company again and recommit to others. Thank you.
May 17, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great customer support
I emailed the company before ordering to check whether they could support personalisation in a foreign language script. They said they could, but unfortunately when I received the product, the script was completely incorrect, somehow backwards from what I provided. This was disappointing; however, the customer service team were absolutely amazing about getting a corrected replacement sent out on express delivery. The replacement looks wonderful and I'm really grateful to the team for working so quickly and helpfully to sort things.
May 22, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave your feedback.
We are very sorry that the original personalisation was incorrect, especially after you had contacted us beforehand to confirm that the foreign language script could be supported. We completely understand how disappointing this must have been.
However, we’re delighted to hear that our Customer Service team was able to resolve this quickly for you and arrange a corrected replacement on express delivery. It’s wonderful to know that you were happy with the final product and the support provided.
Your feedback is greatly appreciated and will also help us improve our processes for personalised orders in different scripts moving forward.
Thank you again for your patience, understanding and kind comments.
Best regards, Aleksandra, Management Team, My 1st Years
Shipping to Australia
Wanted to place an order with 1st Years but wasnt sure if they shipped to Australia, so i contacted them on WhatsApp. Aleksandra promptly responded to my enquiries and advised 1st Years do ship to Auz but not larger items....so not the personalised chair I wanted :( This may change in the future, so always check with the WhatsApp team. Aleksandra was very helpful, polite and speedy *****
May 21, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review.
We’re sorry that we were unable to ship the personalised chair to Australia on this occasion, however, we’re really pleased to hear that we were able to assist you promptly and provide clear information regarding our international shipping options.
Thank you again for taking the time to share your experience with us, and we hope we may be able to offer even more international shipping options in the future!
Best regards, Aleksandra, Management Team, My 1st Years
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