MYA Cosmetic Surgery  Reviews 

2,256
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, support, and ability to make them feel at ease throughout their journey. Many highlight the excellent service and seamless user experience, from initial consultations to comprehensive aftercare, often expressing immense satisfaction with their results and feeling more confident. However, some customers noted concerns regarding product outcomes, with a few experiencing results that did not meet expectations, such as unevenness. Additionally, a small portion of people felt dissatisfied with aftercare and customer service, citing issues like lack of follow-up and unprofessional communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and care received... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

User experience

Users describe positive interactions with the overall experience, often highlighting it as amazing,... See more

Product

Clients share ambiguous opinions on product results, with many expressing high satisfaction, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My whole experience with MYA has just been absolutely perfect. From the initial phone call right through to my post surgery appointments. Although everyone that works at this company is fab, I feel I... See more

Company replied

Rated 5 out of 5 stars

Dr Mileto is truly incredible he has completely transformed my life. I couldn’t be happier with my results they look so natural and even better than I imagined! The nurses, Zeim and Sibel, were also s... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a great experience with all the staff at MYA whenever I visited the clinic, but I wanted to mention Ciara specifically. She’s such a friendly face and always goes out of her way to mak... See more

Company replied

Rated 5 out of 5 stars

Laura explained things easily and clearly for me. She was super nice and gave an honest opinion on implant size, recovery and generally offering amazing support through out all the consultation. Sh... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Plastic Surgeon
  3. Private Hospital

Written by the company

Our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA go the extra mile to make you feel safe and special - and part of an extraordinary community.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,256)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best decision....

I decided to go with MYA for my breast augmentation after careful consideration and couldn’t be happier. The best decision to say the least. My breasts have always been an insecuritie for me.
MYA have kept me fully informed, comfortable and advised at all times I’m so grateful. I’m currently nearly 2 weeks post op writing this and I cannot thank the team at Harley Health Village Hospital, my surgeon Mr Mileto and at MYA enough from my first convo with Hannah, then Julie who I was able to contact when ever all the way till surgery day and then Joanna who has be looking after me post op, you’ve made my dreams come true and I felt fully involved throughout the whole process. Thank you again xxx

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Dr Log Murugesan

Started the process with MYA in June and it has been amazing since the off. i’m now 2 days post op breast aug and uplift, Ash at the manchester clinic has been looking after me and i cannot fault her she has been so supportive and informative. she’s made sure everything’s organised and im happy with everything and went out of her way to make sure i had my op done on a specific date. i HIGHLY recommend Dr Log Murugesan he was incredible with me start to finish, he was so thorough, patient, informative, caring, compassionate i honestly couldn’t have asked for better. he came to visit me twice after surgery (in the hospital i stayed over night) he was so respectful and helped me with things most surgeons wouldn’t. he explained everything start to finish, he took his time with everything and never made me feel rushed. the staff at first trust were also really lovely and took great care of me. i would highly recommend the manchester clinic and Dr Log Murugesan, you won’t regret it! i can’t wait to see how i look healed but i already look amazing.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot fault the process so far

I cannot fault the process so far. I have spoken to Bethany and Julie and they were both so so friendly and informative. I felt as though I was speaking to a friend both times. Julie was super knowledgable and gave lots of pointers and really made me feel at ease.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Log and MYA

Decided to go with MYA for my breast augmentation after careful consideration of my options and I couldn’t be happier. A brilliant decision to say the least. My breasts have always been an insecure spot for me so for my fantastic surgeon Mr log to not only keep me fully informed but comfortable and advised at all times I’m so grateful. I’m currently day two post op writing this and I cannot thank both the team at first trust and at MYA enough, you’ve made my dreams come true and I felt fully involved throughout the whole process. I can’t wait to share with you guys how I get on in future too!

Many thanks again 11/10 for your incredible support and team xx

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Breast reduction and Mastopexy

Since my first initial call with Peaches in May everything has been a breeze! From consultations, surgery and pre and post op appointments! I had a breast reduction and mastopexy and it took me years to find the right company and surgeon to use, Dr Samouris has done a great job and on the day of my surgery he made me feel at ease and everyone at Harley health village was so kind. My post ops were with Sibel and Joanna and they too were really kind and reassuring.

August 12, 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Jemma, what a lovely review thank you for sharing. Love MYA x

Rated 5 out of 5 stars

Excellent journey

The whole team have been fantastic and made my journey easy and relaxing. I can highly recommend Mya. My surgeon and Nurse have both been absolutely wonderful

August 5, 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

What a lovely review thank you Jessica. Love MYA x

Rated 5 out of 5 stars

So happy with the results of my…

So happy with the results of my surgery! Feeling do much more confident already, loving my new body! Thanks MYA X

August 8, 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Marie, thank you so much, we are so happy for you. Love MYA x

Rated 5 out of 5 stars

One week post op with Rachel x

I had my one week post op check with nurse Rachel and as always she was lovely. Both her and Laura were so nice and really help put all of my worries at ease. Thank you both so much!x

August 6, 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

As a guy going through cosmetic…

As a guy going through cosmetic surgery, it was very daunting to begin with when going around getting quotes for the tummy tuck surgery.

However, the people at MYA made it seem very normal, put me at ease even from the first initial phone consultation with Laura, and was so welcoming every time I went to the clinic. After meeting Mr Giannas and the MYA team in the London clinic, I walked out feeling this is the right place to go.

Everything has been so smooth, from the pre-op appointments, the surgery itself and the post-op care, could not fault anything with them. I had Joanna as my nurse and she is genuinely so lovely, answered any questions I had and was really informative on what stage of the healing I was at, what I need to do to help progress

The surgery was 6 weeks ago, and the results are crazy. Definitely got my mojo back and this was the best thing I have ever done! Would highly recommend to anyone

July 25, 2025
Unprompted review
Rated 3 out of 5 stars

• Great Surgical Care, Poor Organisation and Communication

While I’m pleased with the results of my procedure and the care I received on the day of surgery, My surgeon, Mr Giannas, was very thorough and professional I felt I was in safe hands from the moment I met him. He came to see me before and after the procedure, which really helped to put me at ease. I feel it’s important to share the challenges I faced leading up to it mostly around communication and organisation.

From the very first phone call, I felt pushed to commit quickly, with a £500 “discount” used as pressure to book. Let’s be honest – we both know that discount is more of a marketing tactic than a real offer.

I live in Pembrokeshire, so I carefully arranged my consultation and nurse appointments around work and travel to London. But that quickly went out the window. I was then told my surgeon would only be available in Essex – not London – despite me already booking trains and accommodation. Then my nurse appointment was moved to another date without anyone checking with me first. It was incredibly frustrating, especially as I’d already planned everything around their original schedule. I called straight away and, thankfully, they changed it back – but the damage was done.

The Essex trip was a nightmare. I got lost, the clinic wasn’t near the train station like I’d expected, so I had to fork out for Ubers both ways. That day cost me around £100 extra, and I arrived over two hours late for my surgeon consult. I just about made it home and got the operation date sorted – only to then be told I’d need an emergency echocardiogram, adding even more pressure close to the op date.

The surgery itself went well. The nurses were lovely and looked after me, and I received follow-up calls from the MYA nurses, which was reassuring. However, the issues didn’t stop there.

I had booked a Sunday post-op appointment with the nurse in London for 3pm. That timing was on me, as I thought I could manage it with train times – but I couldn’t. So I ended up travelling to London on Saturday evening instead, booking an expensive hotel stay and taking my mum with me, who is slightly disabled and needed to assist me.

Halfway through the horrendous journey, I received a phone call saying the nurse was unwell and the Sunday appointment was cancelled. I was already feeling unwell from the journey, so to hear that – after asking in advance if I could change to an earlier appointment and being told no – was beyond frustrating. I was then offered a Monday morning slot, which meant we had to stay two nights instead of one. If I’d been given that Monday option in the first place, I could’ve avoided a wasted journey and a costly hotel stay.

All in all, I find MYA’s communication extremely poor. For a company handling patients going through life-changing surgeries – many of whom, like me, are travelling long distances – the constant changes, lack of notice, and last-minute cancellations cause unnecessary stress and expense. You need to seriously improve how you handle scheduling and communication. Patients deserve better.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Had my consultation today with mya and…

Had my consultation today with mya and everyone was so lovely and informative! A lady called Laura went through everything with me and made me feel so comfortable and reassured. I honestly recommend going with mya if your thinking about getting cosmetic surgery

July 18, 2025
Unprompted review
Rated 2 out of 5 stars

My initial experience with MYA has been…

My initial experience with MYA has been very positive. Communication has been consistent, and the staff I’ve interacted with have been extremely friendly and helpful. I truly cannot fault the service provided by the team so far.

However, I was disappointed with my consultation with Mr. Samouris. Unfortunately, I found the consultation to be impersonal and somewhat rushed. Unlike other consultations I’ve had, there was no physical examination or measurements taken, and the overall interaction felt disengaged. In previous experiences with other surgeons, I felt acknowledged as an individual — the consultations were thorough, lasted around 30 minutes, and involved clear interest in my goals and needs.

In contrast, this consultation lasted approximately 10 minutes, and the level of professionalism fell short of my expectations. Basic gestures such as a warm greeting or a handshake, which I’ve experienced elsewhere, were noticeably absent. This left me feeling like just a number rather than a valued potential patient.

Unfortunately, based on this experience, I no longer feel confident in proceeding with MYA. While the team has been wonderful, the consultation did not reflect the standard of care I’m seeking.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have today my 6 weeks apoiment with…

I have today my 6 weeks apoiment with Rachel (Nurse) and she was so nice like always, explain me everything I need to now from now on what I can do what I can't do, show me the pictures (before and after) with my breasts. All the time when I have an apoiment she is so nice she is on time all the time.
At MYA you will meet just nice people, all the team is really nice and kind from the receptionist to the doctors. I really rocommend😍. They are the best

July 14, 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review and kind words about the team. Love MYA x

Rated 5 out of 5 stars

tummy tuck

i had my boobs done with MYA 15yrs ago so when i decided i wanted a tummy tuck it made sense for me to come here again as I'd had zero problems with my boobs, i am nearly 3 weeks post op and i am over the moon with my results, my surgeon was mr Samouris and he was incredible! all the staff at harley health village made me feel so comfortable and at ease as i was there alone, my stay was lovely, the nurses helped me with anything i needed from walking with me to the toilet to helping me get dressed, IF i had to give any constructive criticism it would be with pre op... and just that i had 3 or 4 appointments that all lasted no longer than 5 minutes... it was quite a drive and sorting childcare etc for seperate 5 minute appointments seemed a waste of time, and also when i had my boobs done travel was included, i got picked up & dropped back home, i didnt this time & not everyone can get someone to bring them, stay over and bring them back so that was a little tricky but the surgery and aftercare i cannot fault i am ecstatic you have changed my life xxx

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Negative experiance, surgery never happened

When I arrived for my physical consultation I had an incident where another client shouted and swore at me and had no idea why (never met this woman before), then once I signed in I sat on a differnt floor to keep away, but from 2 floors down I could still hear her and others laughing and bragging about the incident. Not MYA's fault, but it still ruined my experiance right from the start.

My appointment was over 2 hours late, and when I was finally seen, the surgeon barely looked at me and didn't ask about what I was looking for (i.e shape and size) and I felt rushed.

A month before my surgery I was told the surgeon was no longer working with them and I would have to rearrange (originally booked for a July surgery). We could not find a suitable time to fit all the pre-op appointments in and I was left heart broken.

I have since tried to rearrange to Christmas when I next have time off of work but they said they did not book that far in advance, and that staff did not work over Christmas anyway.

I am also still waiting for my deposit refund I was promised.

The only positive part of the experience was Julie who did the initial telephone consult. She was very friendly and informative.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had my mobile consultation this morning…

Had my mobile consultation this morning with Nicole. Through-ought the consultation , Nicole was very reassuring and provided in detail answers to any questions I had and offered me her own personal experience with the treatment she’d previously had with the company in question. Overall very satisfied and now feel at ease progressing to the next stage. Highly professional and well spoken. 5 stars all round.

July 9, 2025
Unprompted review

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