Be warned. They will take your money and cancel the flight. They have been canceling the 9.50 and 23.30 flights from Kuala Lumpur to London Heathrow for the last two weeks now! They know they w... See more
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Worse airline services.A crew in check in counter expecially indian annoying behaviour. whenever customer advised hik to wrap with fragile sticker his face like a dick. As a crew should not tell... See more
The worst flight experience ever! I bought 15kg checked in baggage but was told to carry the baggage until boarding. In the boarding tunnel, you will be asked to pass your “checked in baggage” to the... See more
They forced us to buy an onward ticket for a domestic flight even thought we already had one from a different airport. I think they make commission from selling last minute flights and claiming its fo... See more
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Seriously the worst airline.
Seriously the worst airline I've ever seen. I had my flight delayed THREE times without prior notice, i had to go through the boarding gate and got denied my entry first before being asked to go to the counter. This will be my first and last time ever taking this airline. I have a college registration but had to contact the staff to postpone mine and the money for the transportation from KLIA2 is also gone for nothing. This airline doesn't worth your money.
This is my 1st experience flying with…
This is my 1st experience flying with this airline from KL to KK.
I booked and paid specific seats for myself and my son. Even though the Q was long, the check-in process was ok.
When we boarded the aircraft, I noticed our seat numbers on the boarding pass was different from the window seat that I booked.
What de Far.k!!!
My Airlines provide no service since…
My Airlines provide no service since the check-in counter. Staff is rude and don’t understand your situation. They didn’t allow us to check in for the flight even though it got delayed and we still had 40 mins. Then, they promised to catch the next one , we waited for the manager to come for 30 mins and he told us that the flight is already full. So irresponsible, arrogant, rude staff that don’t care about customers. It was my first and last experience flying this airline. And don’t recommended to anyone in future.
Flight was delayed by 6 hours and…
Flight was delayed by 6 hours and although they did send an email it was too late as we were already at the airport. The check on guy gave us both a 'meal' voucher for burger king for 15 MYR each. Not one 'meal' was priced at that voucher redemption. Then the flight was late arriving and departing. Avoid them and use Air Asia instead.
DO NOT BOOK WITH THIS AIRLINE
DO NOT BOOK WITH THIS AIRLINE! The airline changed the time of the flight to 6 hours later. The notification was sent via email but I didn't see as it went into the junk mail. But checking the time on the email, it was only sent 4 hours before the flight time, when I would have already set off for the airport.
When I got to the counter, MYairlines stance was they only have two flights a day. I have no idea how this justified changing the flight time which such little notice. Appalling service!!!
Disappointing experience
It is a brand new airline with good prices. Unfortunately, my experience was not a pleasant one.
Due to some issues out of our hands, we arrived at the counter at 11 am. The flight departure was 11.45. The check in closes 45 minutes before the flight. I did not see my destination on the screen, so I asked one of the staff at the counter whether I can still check in. She asked me the destination and the time of departure. I told her, and she said you can check in at any of the counters in a very casual manner. There were only few people in front of us and she was very casual about it. 10 minutes later, I arrived at one of the counters only to be told that we can't check in anymore because the system automatically closes 45 minutes before the flight.
What bothers me almost as much as the first person I spoke with not telling me I need to check in asap is that I wrote on their Facebook to check if the airline offers online check in for this flight. They saw my message and completely ignored it. I tried again, same thing. Just to be clear, I did not complain in the message or anything, I just asked a question. I will avoid them in future.
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