Myakka Reviews 

162
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Brought a few items from here to go with my decor on my house remodelling and its great as there are furniture styles you will not find elsewhere. The only drawback is I feel the items have been over... See more

Rated 5 out of 5 stars

I have bought several items from Myakka over the past six months and have not been disappointed by either quality, value for money or service. Each piece makes a statement and has gained the admiratio... See more

Rated 2 out of 5 stars

We have bought many pieces of myakka furniture and furnishings over the years and quality and value for money has been pretty good but the prices since the Snow family took over are extortionate. We p... See more

Rated 2 out of 5 stars

Ordered a bed, which turned up with rusted screws and fixings that weren't screwed in properly. The carvings weren't great quality either. Eventually received a replacement which was much better in re... See more

Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Office Furniture Store

Information provided by various external sources

Myakka offers a complete range of fair trade furniture, lighting and home accessories for your living room, hallway, office, dining room and bedroom. Each piece of Myakka furniture is hand crafted from ethically sourced hardwood, sourced under fair trade conditions and finished to the highest standard. Everything Myakka sells comes with our personal promise of customer satisfaction. The whole point of our fair trade philosophy is that we aim to be fair with everybody: from our suppliers to our customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

162 reviews

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3.5

All reviews

(162)

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Rated 2 out of 5 stars

Lovely Products, Poor Customer Service

Ordered a number of products back in January and was a fairly hefty order. When they did FINALLY arrive after a 5 week wait, the parcel was terribly packaged and 2 items were missing. I know this happens and tend to be relaxed when something goes wrong, so I gave them a call. I work away a lot and hadn't known when the parcel would turn up after that length of wait so I hadn't managed to check the parcel until 5 days after delivery. When I did get through to customer service they wanted the invoice, which I didn't have to hand (it being 180 miles away at this point) and told me I should have checked the parcel in 48 hours. I'd have loved to, but without my super psychic powers I didn't know I'd a) be working away the 5 weeks ago when I placed the order, b) that I'd need the invoice having had an issue with it given I'd already emailed customer services and they'd given me an initial call back (you don't have this on your systems? it's 2017). I am now waiting for my 2 missing items and have to rearrange some one else to be in as I am away... no apologies for the inconvenience. Particularly loved the part where they told me what I need to do next time... errr.. not a problem- I won't be purchasing from you again!

March 20, 2017
Unprompted review
Myakka logo

Reply from Myakka

Dear Evie Davies,

Thank you for leaving your feedback.

We are sorry for the inconvenience caused. When your order was placed, one item was out of stock and an email was issued requesting whether you would like a split despatch or to wait until all items were available. As we did not get a response we waited until all items were in stock (roughly 4 weeks later), at which point Customer Services rang you to inform you of the despatch of your items.

Once delivered, we allow 48 hours for a customer to ring in if there are any issues with the order (however we try to help wherever possible!). Our Customer Services team will always request the sales order/invoice number so that we can be absolutely sure of the items expected and, in your case, cross-reference with you which items are missing. Additionally, your invoice would likely have contained a handwritten note from the member of Warehouse Staff who packed your order, which helps us to unpick the detail of where your order might have gone wrong.

We understand the difficulties of placing large orders when you are working away from home. As agreed with you, the remaining items have been despatched and delivered yesterday to the address provided. We have fed back to the Warehouse Team about your comments regarding packaging to ensure that 100% of future orders are packed with the utmost care. Feedback of this nature is helpful as we can action this promptly.

Please accept our apologies, hopefully we have reached a solution that meets your expectations.

The Myakka Team

Rated 5 out of 5 stars

Quality with a Conscience

I looked at their on-line site for a throw. Found the perfect match for the room I wish to use it in. The stock is interesting and unusual and all the better for that, as it is distinctive. Added to that, the products are sourced with attention to the working conditions of the people who make them. Delivery was fast and efficient. Unlike some internet purchases, the colour and design looked exactly as it did in the picture on the screen. Reasonable prices too. I will certainly be back!

March 10, 2017
Unprompted review
Rated 5 out of 5 stars

Nest of Tables

Lovely set of tables which were very well packaged, and despatched quickly. It was my first order and was very impressed with the service I received from Myakka. I would certainly use them again.

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful Small Rug

I ordered a small rug from Myakka as it was the only rug I could find with a Southwestern design. The rug came very quickly and was very well packaged. The quality is excellent and the colours are very vibrant. I would definitely use the company again and would not hesitate to recommend them.

January 25, 2017
Unprompted review
Rated 5 out of 5 stars

Library Table

Strong study table
Care instructions included for the product
Good communication on delivery timetable
Delivered by DPD within the scheduled time by Marlon!!

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

GOOD EXPERIENCE

I purchased the "Noodle" dog recently. This product was exactly as shown and arrived in sensible packaging (no excess) and in the time slot I was given. The dog itself was well made and I have absolutely no reason to fault it nor the excellent customer service.

January 23, 2017
Unprompted review
Rated 5 out of 5 stars

Great company

I purchased a dark Surin twist table in the sale & I am absolutely delighted with the quality and craftsmanship of this unique piece of furniture which is very heavy and looks superb in my living room. The cost and speed of delivery were also very good-I would recommend Myakka without hesitation

January 19, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Myakka

We purchased a Contemporary Nest of Tables from Myakka. They arrived very quickly after placing the order and the packaging they arrived in was exceptional. No chance of any damage occurring in transit. The tables themselves are beautifully made and finished. We are extremely pleased with our purchase. Would highly recommend Myakka.

January 14, 2017
Unprompted review
Rated 5 out of 5 stars

My first contact with Myakka

I ordered 2 items from Myakka they were delivered on the day and within the hour time slot allocated. They are all I antisipated and more. I have no hesitation in recommending them and their products to anyone.

January 11, 2017
Unprompted review
Rated 5 out of 5 stars

Faultless customer experience!

Wholeheartedly recommend Myakka for buying good quality furniture at reasonable prices. They ring to arrange delivery at a mutually convenient time and their products arrive extremely well packed. Have bought many items and the experience is always faultless which speaks volumes these days.

December 21, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic furniture

These are really good, well made products for people who want to take a chance and buy stuff a little off the beaten track. Extremely pleased with our tv cabinet and nest of tables.

December 8, 2016
Unprompted review
Rated 5 out of 5 stars

Review

Excellent service, goods delivered promptly. Staff very helpful ,patient and pleasant. Exceptional company

December 7, 2016
Unprompted review
Rated 5 out of 5 stars

Great service and great products

Order has arrived whithin few days, very well packaged. Laundry basket and door mat are of a great quality. Would buy from them again no doubt

December 1, 2016
Unprompted review
Rated 5 out of 5 stars

The best

Myakka retails much beautiful, ethically and fairly traded furniture and accessories for the home; the timber for the furniture comes from renewable resources, which is so important, and the employment derived from producing must be a great benefit to the communities involved. Their customer service is excellent and from ordering to delivery one is kept informed of progress.

November 15, 2016
Unprompted review
Rated 5 out of 5 stars

one hundred per cent positive

Really delighted with the bedside tables - so incredibly well packaged and a beautiful product with interesting individual wood markings which make them even more special, The proportions are excellent and the lower shelf fits magazines as well as books. The drawer is neat and holds all the bits and bobs you want to keep at hand. Very well made, and a joy to have. A really lovely addition to our home.

October 31, 2016
Unprompted review
Rated 5 out of 5 stars

Soapstone Elephants

I ordered the two Soapstone Elephants and was delighted with my purchase. I love elephants anyway, they are such highly intelligent animals. The price was very reasonable I thought and delivery was prompt and the pair look so good and interesting on my little bookcase. They are very special, and the two smaller ones inside them are an added bonus!
Sylvia Tikaram

October 18, 2016
Unprompted review
Rated 5 out of 5 stars

Great quality products and service.

Have just received my first order from Myakka and have been really pleased with the prompt delivery, quality of products and the updates on status/progress of order. I ordered the tray tables which have the most beautifully finished lift off wooden trays. They are lovely to look at, practical and very sturdy. I also purchased the star lantern which looks amazing hanging in my window recess with the light shining in from behind. The star is a good size and prettily coloured and would also make a lovely Christmas present. Would definitely order from Myakka again and would recommend to family and friends.

October 5, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent product, excellent company

So pleased with our Siam wood lamp - it goes perfectly with the Myakka natural shell lamp we ordered earlier in the year. Sturdy base, beautiful wood design and good quality shade, neutral colours just like its photograph.
As for Donna, one of Myakka's customer services representatives, she pulled out all the stops to get us exactly what we wanted with this product, including climbing over boxes, running back and forth to the warehouse and cancelling and rebooking our order, without any fuss and loads of goodwill. She is an absolute credit to the company and also her mum and dad for making such a lovely person ! Thank you again Donna !!!!

September 10, 2016
Unprompted review

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