I dealt with Mike & Daisy from the customer service team, via email. Despite the issue being user error (not consulting the user manual) they were very helpful & prompt in their responses. Would defi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed with the My Babiie car seat. It’s such a stylish, modern design and looks lovely in the car. The quality feels great, and I really liked how spacious and comfortable it is... See more
Company replied
Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldn’t ask... See more
Company replied
We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find o... See more
Company replied
Company details
About My Babiie
Written by the company
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Contact info
Commercial Road, TN12 6EN, Paddock Wood, United Kingdom
- info@mybabiie.com
- www.mybabiie.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant experience
Brilliant experience, lovely pushchair, really happy
July 26, 2026
Unprompted review
Reply from My Babiie
Hi Claire,
Thank you for your kind review. We're delighted to hear you had a brilliant experience and that you're so happy with your new pushchair. We hope you enjoy many wonderful adventures with it.
Kind regards,
The My Babiie Team
Lovely compact car seat
Fast delivery easy purchase great item just as described. The car seat easily folds into itself making it more compact and easier to store in boot when not in use. The leopard print design is great.
July 25, 2026
Unprompted review
Reply from My Babiie
Hi Colleen,
Thank you for your wonderful review. We're so pleased to hear you found the ordering process easy and that your car seat arrived quickly. It's great to know you're happy with its compact folding design and love the leopard print too. We hope it serves you well for many journeys ahead.
Kind regards,
The My Babiie Team
Not in stock of order but kept updated…
Not in stock of order but kept updated with order and delivery was excellent
July 10, 2026
Unprompted review
Reply from My Babiie
Hi Lisa,
Thank you for taking the time to leave us a review. We appreciate your patience while your item was out of stock and are pleased to hear you felt well informed throughout the process. It's also great to know you were happy with the delivery once your order was ready.
Kind regards,
The My Babiie Team
Umbrella Leopard Print
I bought the umbrella pushchair with the leopard print the pushchair is nice but they advertise it as a lightweight and no way is it that, found it very heavy and not sure if I will keep it as using it in and out the car will be hard. Also wouldn’t suggest this one for holidays abroad very heavy.
July 18, 2026
Unprompted review
Reply from My Babiie
Hi Sandra,
Thank you for taking the time to leave your review.
We're pleased to hear you like the look of your leopard print pushchair, but we're sorry to hear it wasn't quite what you were expecting in terms of weight.
We appreciate that everyone's idea of lightweight can differ depending on their individual needs and what they're used to using. Your feedback is really valuable to us, and we'll be sure to pass your comments on to our Product Team for consideration.
Thank you again for sharing your experience.
Kind regards,
The My Babiie Team
Easy to order fast delivery but not…
Easy to order fast delivery but not happy with my purchase its speaks and you dont even get a raincover bit disappointing 😕 lovely looking pushchair though
July 22, 2026
Unprompted review
Reply from My Babiie
Hi Gemma,
Thank you for taking the time to leave your review. We're pleased to hear you found the ordering process easy and that your pushchair arrived quickly.
We're sorry to hear you're disappointed with your purchase. We appreciate your feedback regarding the squeak and the rain cover. Your comments are important to us and will be passed on to our Product Team. If the squeaking persists, please don't hesitate to contact us at info@mybabiie.com, and we'll be happy to help.
Kind regards,
The My Babiie Team
Very impressed.
Overnight delivery, amazing. Perfect item, brilliant seller. Very impressed.
July 24, 2026
Unprompted review
Reply from My Babiie
Hi John,
Thank you for your fantastic review. We're delighted to hear your order arrived the very next day and that you're so pleased with your purchase. Your kind words mean a great deal to us.
Kind regards,
The My Babiie Team
Car seat was delivered quickly
Car seat was delivered quickly. Not used yet but fits the car well and feels secure
July 23, 2026
Unprompted review
Reply from My Babiie
Hi Tracey,
Thank you for your lovely review. We're pleased to hear your car seat arrived quickly and that it fits your car well and feels secure. We hope you're just as happy with it once you begin using it.
Kind regards,
The My Babiie Team
Fast no issues and in good condition…
Fast no issues and in good condition could t have asked for better tbh.
Pram was for misses who is over moon with it and has already shown it of to friends ps 2 of her friends had to get it even tho they had prams.
July 18, 2026
Unprompted review
Reply from My Babiie
Hi David,
Thank you for your brilliant review. We're delighted to hear your order arrived quickly, in perfect condition, and that your partner is over the moon with the pram. It's wonderful to know she's already recommended it to friends. We hope you all enjoy using it.
Kind regards,
The My Babiie Team
I would not recommend this brand
I would not recommend this brand.
I ordered a new buggy because my other one was broken.
I received the buggy and it was broken so I couldn’t put it together.
I emailed them for a replacement and all we have seemed to be doing is emailing back and forth. They want the batch code number, pictures of it packed in the box and the damage of the buggy.
Then they ask me if it’s still the same address it got delivered and I’ve confirmed yes. I told them the first line of my address and then they wanted me to confirm the postcode that they already have from the delivery.
I asked if they could come Friday to replace it but they stated they couldn’t plan that far ahead and to contact them nearer the time.
It’s like they just want to delay the process as much as possible.
I’ve said to them, when can they come and get the buggy to replace it?
There’s always something else they need from me. Why can’t it just be straight forward.
I will never ever ever order from this brand again. Their replacement or refund process is very long draining process.
I’m now without a buggy for a week now.
I’m expecting them to email me tomorrow to tell me they can’t pick it up and replace it because I didn’t confirm my postcode, although I’ve already confirmed it’s the same address as the one they delivered it to and the first line of my address.
This brand is a joke
July 22, 2026
Unprompted review
Reply from My Babiie
Hi Charli,
Thank you for taking the time to share your feedback. We're very sorry to hear how frustrated you feel, and we sincerely apologise for the inconvenience this has caused.
We completely understand that being without your buggy is difficult, and we appreciate that you wanted the replacement process to be as quick and straightforward as possible.
The information we requested, including the batch code, photos of the issue, and confirmation of your address, forms part of our standard warranty process. This allows us to investigate the issue thoroughly, log the case internally, and ensure we have all the information needed to resolve the matter as quickly as possible. We appreciate that this can feel repetitive, but these checks are an important part of the process.
Regarding the collection date, unfortunately we're unable to book exchanges several days in advance, which is why we asked you to contact us closer to your preferred date. This is due to the way our courier schedules collections.
We're genuinely sorry that your experience has left you feeling this way, as this is never the level of service we aim to provide. We appreciate your feedback and hope that once your exchange has been completed, you'll be able to enjoy your My Babiie product.
Kind regards,
The My Babiie Team
Best Mike ever
I recently purchased a pushchair from mybabiie and was missing a small piece, so I emailed about the missing piece and had the pleasure of Mike from customer support reach out, asking for a few details and very quickly sending out the missing piece.
It’s not often that these things are resolved so quickly, I was so impressed by the speed and great customer service.
Definitely recommend this company, and shoutout to Mike, who may just be doing his job but is doing it fantastically. Thanks again Mike, you’re the best!
July 22, 2026
Unprompted review
Reply from My Babiie
Hi Sara,
Thank you so much for your amazing review. We're delighted to hear that Mike was able to resolve your issue so quickly and provide the support you needed. We'll be sure to pass your wonderful comments on to him, and we're sure he'll really appreciate them.
Thank you for your recommendation and for choosing My Babiie.
Kind regards,
The My Babiie Team
Great Customer Service
We had an issue with an item missing from our delivery, but I emailed Customer services and Mike emailed me back quickly and resolved my issue straightaway. We have a replacement part arriving tomorrow, so I am very happy with the service I received. Thank you Mike 😊
July 21, 2026
Unprompted review
Reply from My Babiie
Hi Melanie,
Thank you for your wonderful review. We're delighted to hear that Mike was able to resolve the issue with your missing item quickly and arrange a replacement for you. We'll be sure to pass your kind comments on to him. We hope your replacement part arrives as expected and that you continue to enjoy your My Babiie product.
Kind regards,
The My Babiie Team
Query quickly and effectively dealt…
Query quickly and effectively dealt with by Mike
Excellent after sale service
July 20, 2026
Unprompted review
Reply from My Babiie
Hi Stephen,
Thank you for your kind review. We're so pleased to hear that Mike was able to deal with your query quickly and effectively. Providing excellent after-sales support is very important to us, and we'll be sure to share your feedback with him.
Kind regards,
The My Babiie Team
Fast delivery within 24 hours received
Fast delivery within 24 hours received
Packed well have used it once and so far is great what you expect from a stroller
July 19, 2026
Unprompted review
Reply from My Babiie
Hi Yasar,
Thank you for taking the time to leave us a review. We're delighted to hear your stroller arrived within 24 hours, was well packaged, and that you're happy with it so far. We hope it continues to meet your expectations and serves you well for many adventures ahead.
Kind regards,
The My Babiie Team
Smart looking car seat
Easy ordering and quick, safe delivery. Haven't used the car seat yet but it looks smart and is exactly as described.
July 20, 2026
Unprompted review
Reply from My Babiie
Hi Jane,
Thank you for your lovely review. We're pleased to hear you found the ordering process easy and that your car seat arrived quickly and safely. It's great to know it was exactly as described, and we hope you're just as pleased with it once you begin using it.
Kind regards,
The My Babiie Team
Still hasent been delivered needed it…
Still hasent been delivered needed it for our holiday on Wednesday that's why we orderd it in plenty of time
July 12, 2026
Unprompted review
Reply from My Babiie
Hi Fiona,
Thank you for taking the time to leave your review.
We're very sorry to hear your order didn't arrive in time for your holiday. We completely understand how disappointing and frustrating this must have been, especially as you placed your order with plenty of time to spare.
Please get in touch with us at info@mybabiie.com with your order details if you haven't already, and we'll be happy to look into this for you and see how we can help.
Kind regards,
The My Babiie Team
Car seat arrived super fast
Car seat arrived super fast! The seat is amazing and looks very comfortable
July 18, 2026
Unprompted review
Reply from My Babiie
Hi Aimie,
Thank you for your lovely review. We're delighted to hear your car seat arrived so quickly and that you're pleased with it. It's wonderful to know you think it looks comfortable, and we hope you and your little one enjoy using it.
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi Janet,
Thank you for your review.
We're pleased to confirm that your refund has now been processed. Please allow a few working days for the funds to appear in your account, depending on your bank or payment provider.
If you have any further questions, please don't hesitate to get in touch with us at info@mybabiie.com.
Kind regards,
The My Babiie Team
Reply from My Babiie
Hi Meklit,
Thank you for taking the time to leave us a review. We're delighted to hear you're enjoying your pushchair and that you're pleased with it.
We also appreciate your feedback regarding the weight. Customer comments like yours are invaluable to us, and we'll be sure to pass this on to our Product Team as we continue to develop and improve our range.
Kind regards,
The My Babiie Team
i would recommend
Great product range and smooth customer experience.
Fast delivery.
July 14, 2026
Unprompted review
Reply from My Babiie
Hi James,
Thank you for your kind review. We're so pleased to hear you had a smooth shopping experience and were happy with both our product range and fast delivery. We really appreciate your recommendation.
Kind regards,
The My Babiie Team
Delivery was very quick
Delivery was very quick! Lovely product. I can’t wait to see my new grandson in it!
July 2, 2026
Unprompted review
Reply from My Babiie
Hi Alicia,
Thank you for your lovely review. We're delighted to hear your order arrived so quickly and that you're pleased with your purchase. We hope your new grandson enjoys many happy adventures in it.
Kind regards,
The My Babiie Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.