I dealt with Mike & Daisy from the customer service team, via email. Despite the issue being user error (not consulting the user manual) they were very helpful & prompt in their responses. Would defi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was really impressed with the My Babiie car seat. It’s such a stylish, modern design and looks lovely in the car. The quality feels great, and I really liked how spacious and comfortable it is... See more
Company replied
Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldn’t ask... See more
Company replied
We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find o... See more
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Company details
About My Babiie
Written by the company
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Contact info
Commercial Road, TN12 6EN, Paddock Wood, United Kingdom
- info@mybabiie.com
- www.mybabiie.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent purchase
Excellent purchase. Found the car seats I wanted straight away and before I knew it there were at my doorstep. I'm very happy, they are lightweight and my children can easily get in and out of the car. Very reasonable priced. Would recommend to anyone that needs them for short trips and school runs.
September 9, 2026
Unprompted review
Reply from My Babiie
Hi Rea,
Thank you so much for your review! We’re delighted you found exactly the car seats you were looking for and that they arrived so quickly.
It’s great to hear you’re happy with how lightweight and easy they are for your children to get in and out of, as well as the value for money. Thank you for recommending us!
Kind regards,
The My Babiie Team
Sharon Simons (Ramsey)
The car seat when it eventually came was good quality and well made but getting it was the issue as they didn’t send it as the courier never picked it up and I had to email them and it still sat in there warehouse customer service was shit I eventually got my car seat 2 weeks after my order fumming
September 10, 2026
Unprompted review
Reply from My Babiie
Hi Sharon,
Thank you for taking the time to leave your review. We’re really sorry to hear how frustrating your delivery experience was, particularly having to wait around two weeks for your car seat and needing to contact us yourself for an update.
While we’re pleased to hear that you’re happy with the quality of the car seat now that it has arrived, we completely appreciate that the delay beforehand took away from what should have been a straightforward experience. If a parcel is not collected by the courier as expected, we would expect this to be identified and progressed as quickly as possible, and we’re sorry that you felt you had to keep chasing for this to happen.
We’re also disappointed to hear that you were unhappy with the customer service you received. This certainly isn’t the experience we want our customers to have, and your feedback will be taken on board.
We hope that despite the difficulties with the delivery, you’re now happy with your car seat and that it serves you well.
Kind regards,
The My Babiie Team
Perfect travel cot
Package arrived on time, and item is perfect for what I need it for.
September 10, 2026
Unprompted review
Reply from My Babiie
Hi Stephenie,
Thank you for your 5-star review! We’re so pleased your travel cot arrived on time and is perfect for what you needed.
Kind regards,
The My Babiie Team
Fast delivery
Fast delivery, really happy with product. Lightweight and yet robust. Quality feels good too. Easy to set up.
September 1, 2026
Unprompted review
Reply from My Babiie
Hi Jinny,
Thank you for your lovely review! We’re delighted you’re happy with your purchase and that you’ve found it lightweight while still feeling sturdy and robust. It’s also great to hear it was easy to set up!
Kind regards,
The My Babiie Team
Recived built out my baby in it got…
Recived built out my baby in it got round the block clip snapped my poor baby could have been hurt now it’s a mission to return these should be ashamed the buggy is less then 24 hours old I want it collcoted away from my house
September 10, 2026
Unprompted review
Reply from My Babiie
Hi Laura,
Thank you for bringing this to our attention. We’re incredibly sorry to hear about the issue you experienced with your new pushchair, particularly on its first use with your baby.
We completely understand how upsetting and concerning it must have been for a clip to break when the pushchair was less than 24 hours old, and we’re relieved to hear from your review that your baby was not hurt.
All My Babiie products are rigorously tested and designed to meet or exceed the required European safety standards, and what you have described is certainly not what we would expect from one of our products.
We also appreciate that after experiencing an issue like this, the last thing you want is additional difficulty trying to arrange the return. We would like the opportunity to look into your case and make sure the appropriate collection and resolution are being progressed for you.
Please contact our Customer Service team at info@mybabiie.com, referencing your Trustpilot review and providing your order number, and the team can locate your case and assist you further.
We’re very sorry for the worry and inconvenience this experience has caused.
Kind regards,
The My Babiie Team
Wanted all this time to receive a…
Wanted all this time to receive a message today regarding a refund!
Why take my money in the first place . Surely you know how many you have in stock ?
Shambles
September 3, 2026
Reply from My Babiie
Hi,
Thank you for your review. We’re really sorry to hear that you waited for your order only to then be informed that it could not be fulfilled and that a refund would be issued.
We completely understand your frustration, particularly as payment had already been taken and you were expecting to receive your order. Unfortunately, on rare occasions there can be a discrepancy between the stock showing as available on our system and the physical stock available when an order reaches fulfilment. We appreciate that from a customer’s perspective, you quite reasonably expect an item shown as available to actually be available for dispatch.
Where we discover that we are unfortunately unable to fulfil an order, we will issue a full refund rather than leave the customer waiting indefinitely for an item we cannot supply.
We’re very sorry that on this occasion we weren’t able to fulfil your order as expected and for the disappointment and inconvenience this caused.
Kind regards,
The My Babiie Team
Excellent
I’ve used Babiie a few times now and have always been really happy with the service. Everything has been easy and straightforward, and the products have been great quality for the price. I wouldn’t hesitate to use Babiie again and would definitely recommend them to others. 😊
September 10, 2026
Unprompted review
Reply from My Babiie
Hi Samantha,
Thank you so much for continuing to choose My Babiie! It’s wonderful to hear you’ve had such positive experiences with us each time and have been happy with both our service and the quality and value of our products.
We really appreciate your recommendation and look forward to welcoming you back again!
Kind regards,
The My Babiie Team
Delivery was very prompt and I love the…
Delivery was very prompt and I love the product I ordered
September 9, 2026
Unprompted review
Reply from My Babiie
Hi Sadetu,
Thank you so much for your lovely review! We’re delighted to hear your order arrived promptly and, most importantly, that you love your new product.
We hope you enjoy using it!
Kind regards,
The My Babiie Team
Excellent customer service
Excellent customer service. Had fault with rain cover. Contacted customer service, fast response and sorted the issue out straight away. Thanks, Mike!
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Abby,
Thank you so much for your lovely feedback! We’re sorry you initially experienced an issue with your rain cover, but we’re delighted Mike was able to respond quickly and get everything sorted for you straight away.
We’ll be sure to pass your kind words on to him. Thank you for giving us the opportunity to help!
Kind regards,
The My Babiie Team
Super fast delivery
Super fast delivery. Great community and a very nice car seat.
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Kerry,
Thank you for your lovely review! We’re so pleased your car seat arrived super quickly and that you’re happy with your purchase.
We really appreciate your feedback and hope you get lots of use from your new car seat!
Kind regards,
The My Babiie Team
Great after sales service.
We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find out what they were for . Edralin took our query and dealt with it immediately. The parts were for stabilizing the buggy in transport. Edralin was great - very efficient and friendly. I would buy from this company again, based on such great after sales service.
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Karen,
Thank you so much for taking the time to leave such a lovely review! We’re delighted you’re happy with your buggy and have found it sturdy, lightweight and great value for money.
It’s also wonderful to hear that Edralin was able to answer your query so quickly and was friendly and helpful throughout. We’ll make sure your lovely feedback is passed on to them.
It means a lot to hear that the after-sales service you received would make you choose My Babiie again. We look forward to welcoming you back!
Kind regards,
The My Babiie Team
My pram
I bought the rain cover for the my babiie 450 and it doesn’t even fit the pram properly at all.
September 9, 2026
Unprompted review
Reply from My Babiie
Hi Donna,
Thank you for your review.
I can see that you contacted our Customer Service team regarding the rain cover, and we’re pleased to see that you were able to resolve this and fit the rain cover correctly to your MB450 in the end.
We completely understand why you were initially concerned when it appeared not to fit, and we’re glad to hear you managed to get everything fitted correctly.
We hope you’re now enjoying your MB450 and rain cover!
Kind regards,
The My Babiie Team
Delivered promptly
Delivered promptly. Looks great and just what I needed. Stores away neatly but feels sturdy when up.
August 26, 2026
Unprompted review
Reply from My Babiie
Hi Emily,
Thank you for your lovely review! We’re so pleased your order arrived promptly and that it’s exactly what you needed.
It’s great to hear you’re happy with how neatly it stores away while still feeling sturdy when in use. We hope you enjoy it!
Kind regards,
The My Babiie Team
Delivery service was terrible and the…
Delivery service was terrible and the staff are not helpful at all i wont be shopping there again
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Matty,
Thank you for your review. We’re sorry to hear that you were disappointed with the delivery service and the support you received.
I can see that our Customer Service team has been in contact with you and has helped arrange the return of your item, and we’re continuing to work with you to get this resolved.
We’re sorry that your overall experience hasn’t been what you expected, and we appreciate you giving our team the opportunity to help resolve the situation with you.
Kind regards,
The My Babiie Team
Avoid at all costs!
Avoid at all costs!! I purchased a stroller for my daughter which is recommended for up to the age of 4 my daughter has not long turned 2 and is too big for the stroller! She is under the height and weight limit yet her feet are touching the floor it’s dangerous. It is not safe! This company want me to place my daughter back into an unsafe pram and send them videos?! I have contacted you and all I have been offered is a return, but I have to pay £20 for it to be returned or £10 for a drop off, if I could drive I probably wouldn’t need a pram so that isn’t a option! No where in the return policy does it say you’d have to loose half your payment to return a falsely advertised item. I have taken things further with Klarna 21 days later and still no response from Mybabiie. Pram is unused and been sat in the box since I took it out. AVOID buying directly at all costs! They DO NOT CARE!! I suggest you sort this out asap or I’m taking things further. Imagine having little ones with broken legs on your hands? Im sure you’d do something about it then! I want a contact number ASAP! Beautiful looking and that’s where it gets you, because who doesn’t want a beautiful stroller for their little one? But safety is a massive factor and that’s one you clearly haven’t taken into consideration!
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Kate,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the suitability of the stroller for your daughter and completely understand why you raised your concerns with our team.
We would like to reassure you that all My Babiie products are rigorously tested and designed to meet or exceed the required European safety standards. The stroller you purchased is suitable from birth to approximately 4 years of age, up to a maximum weight of 22kg. However, we do appreciate that children can vary considerably in their height and proportions, so a particular stroller may not feel suitable for every child.
When our team asked for a video, this was so we could properly assess what you were experiencing and also check whether there were any fitting or adjustment concerns that we could help with, such as the positioning or adjustment of the harness. We would never expect you to continue using the stroller if you were uncomfortable doing so; the video simply helps our team understand the concern and determine the most appropriate resolution.
We do not offer free returns for unwanted items, and our return options and associated charges are outlined on our website. However, having reviewed your circumstances, I can see that our team made an exception and offered a goodwill gesture to assist with the return of the stroller, so that we could help bring this matter to a resolution for you.
We’re sorry that the stroller ultimately wasn’t suitable for you and your daughter, and we hope the return arrangement offered by our team has helped resolve your concerns.
Kind regards,
The My Babiie Team
A good value high cfsir
We bought this as a gift, as we have one already for when the grandchildren
A good sturdy high chair, wipes clean and folds away.
September 8, 2026
Unprompted review
Reply from My Babiie
Hi Jill,
Thank you so much for your lovely review! It’s wonderful to hear you were happy enough with your own highchair to choose another one as a gift.
We’re delighted you’ve found it sturdy, easy to wipe clean and convenient to fold away. We hope the recipient loves theirs just as much!
Kind regards,
The My Babiie Team
I am still awaiting delivery of my order
September 2, 2026
Reply from My Babiie
Hi Susan,
Thank you for your review. We’re sorry for any confusion regarding the delivery of your order.
I can see that the item you purchased was placed as a pre-order, with an estimated dispatch date of 15th September 2026. As this date has not yet passed, your order is still awaiting the pre-order stock to arrive before it can be dispatched.
As soon as your order is dispatched, you’ll receive confirmation along with your tracking details.
We’re sorry if the pre-order timeframe wasn’t clear when placing your order, and we appreciate your patience while you wait.
Kind regards,
The My Babiie Team
Easy to order and payment all made…
Easy to order and payment all made easily and quickly. A good price and looks lovely. Delivery was also quick .
September 4, 2026
Reply from My Babiie
Hi Lynne,
Thank you for your lovely feedback! We’re so pleased you found the whole ordering and payment process quick and easy.
It’s fantastic to hear you’re happy with the price and design of your purchase, and that it arrived quickly too. Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
My parcel got sent to a completely…
My parcel got sent to a completely different address.
Had to go elsewhere for a stroller in the end.
August 26, 2026
Unprompted review
Reply from My Babiie
Hi Christy,
Thank you for your review. We’re very sorry that DPD misdelivered your parcel to an incorrect address and completely understand how frustrating this must have been, particularly as you were left needing to source a stroller elsewhere.
I can see that you contacted our team regarding the delivery and that a full refund has since been issued for your order.
We’re sorry that the delivery experience meant you weren’t able to receive your stroller as expected, and we apologise for the inconvenience this caused.
Kind regards,
The My Babiie Team
Can’t really complain about anything…
Can’t really complain about anything there prams pushchairs etc nursery equipment is 100% easy to follow the instructions and good customer services very polite and well spoken with really excellent manners
September 5, 2026
Unprompted review
Reply from My Babiie
Hi Kellie,
Thank you so much for your lovely review! We’re delighted to hear you’ve been so happy with our products, instructions and Customer Service team.
It’s especially lovely to hear your kind words about our team being polite and helpful. We really appreciate your feedback!
Kind regards,
The My Babiie Team
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