Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
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See what reviewers are saying
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-Up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
515 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No product and no refund
Placed an order on January 17th. 60 days later and I still have not received the product or a refund despite repeatedly asking customer service for help. I will NOT order from Mybeautybrand again.
March 17, 2022
Reply from MyBeautyBrand
Hi Beth,
We are sorry to hear that you have not received your product.
Could you please respond to an email sent by support@mybeautybrand.com explaining why this has happened so we can get this sorted for you ASAP!
Thank you for leaving feedback, we appreciate all feedback, good or bad.
MyBeautyBrand team x
Mascara just ok
Got it delivered 6 weeks after purchase (USA)
The brush is for people with big eyes and thick lashes the rounded tip makes it hard to get a fine look, the overall look is heavy. The liquid itself is a bit pasty or dry. Shame! Would have loved to live it
March 17, 2022
Reply from MyBeautyBrand
Hi Barbara,
Thank you for shopping with MyBeautyBrand!
I am disappointed to hear that the mascara didn't perform as you liked. I will pass on your feedback to the team!
If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.
MyBeautyBrand team x
Really easy site to use
Really easy site to use. I absolutely love that I can I purchase Hannah Martin's exceptionally formulated mascara, best make up product I've bought in a very long time, all the way from Australia.
March 17, 2022
Reply from MyBeautyBrand
Hi Amanda,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the mascara that you received. The team are glad you are loving the products and hope you enjoy using them! We're glad that the website allowed for a pleasant shopping experience.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Great product from the Hannah Martin…
Great product from the Hannah Martin collection. Easy to use website and super quick delivery
March 17, 2022
Reply from MyBeautyBrand
Hi Juliet,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your lovely review.
We are so pleased to hear that you are happy with the x Hannah Martin A Whole Lotta Lashes Mascara. The team are glad you are loving the product and hope you enjoy using it! We're glad that the website allowed for a pleasant shopping experience.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Loving the collaborations with Hannah…
Loving the collaborations with Hannah Martin. Dream team x
March 17, 2022
Reply from MyBeautyBrand
Hi Georgia,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are pleased to hear that you are enjoying the Hannah Martin collaborations!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Great lashes, staying power not so much
I wanted to love this mascara and the colour, look and feel are great. However it’s down under my eyes by lunchtime. It doesn’t matter how I prep my skin (or not) and whether I powder (or not) I always end up with panda eyes. Back to Hourglass for me.
March 17, 2022
Reply from MyBeautyBrand
Hi Helen,
Thank you for shopping with MyBeautyBrand!
I am sorry to hear that the mascara didn't perform as you liked. I will pass on your feedback to the team!
If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.
MyBeautyBrand team x
A great way to try new products
Great to try exclusive products
Very easy to order and fast delivery
Would recommend
March 17, 2022
Reply from MyBeautyBrand
Hi Lorraine,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you had a pleasant shopping experience. The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
It took 3 weeks for my order to arrive
It took 3 weeks for my order to arrive. This is something to consider when ordering.
Thank you for your feedback, I understand this has to do with Brexit.
March 17, 2022
Reply from MyBeautyBrand
Hi Klimmer,
We are so sorry your order has taken a while to get to you! I hope you enjoy your products!
Unfortunately, due to Brexit changes there is an additional 10 working days for customs on European orders. We will do our best to make sure that customers are more aware of this.
We appreciate your feedback and will pass this on to the team!
MyBeautyBrand team x
Ordered and received the new mascara
Ordered and received the new mascara
XHannah Martin!
It did not disappoint! One of best mascaras
I’ve ever tried! Lengthening and volumizing with no smudging or flaking.
March 17, 2022
Reply from MyBeautyBrand
Hi Geraldine,
Thank you for shopping with us at MyBeautyBrand and for taking the time to leave your lovely review.
We are so pleased to hear that you are happy with the x Hannah Martin A Whole Lotta Lashes Mascara. The team are glad you are loving the product and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Although the colour is lovely
Although the colour is lovely, the lip gloss didn't last very well, and I think there are products out there that are nicer for half the cost. A little disappointed in my pay day treat.
March 17, 2022
Reply from MyBeautyBrand
Hi Nicola,
Thank you for shopping with MyBeautyBrand!
I am sorry to hear that the Hannah Martin Lip Oil didn't perform as you liked. Thank you for the feedback I will pass this on to the team!
If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.
MyBeautyBrand team x
Excellent service from Website
Excellent service from Website, good communication to Customer and fast delivery
March 17, 2022
Reply from MyBeautyBrand
Hi Julie,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the level of customer service that you received. The team are glad that we could provide you with a pleasant shopping experience and fast delivery!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
Product is soft and supple
Product is soft and supple. Not too much and not too little. Love it!
March 17, 2022
Reply from MyBeautyBrand
Hi Kathy,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our product. I hope you enjoy using the new x PaintedBySpencer Plexiglass Illuminator!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
MyBeautyBrand team x
I’m still waiting for my product
I’m still waiting for my product, it was more than 2 months ago that I bought it online to ship in Holland.
January 16, 2022
Reply from MyBeautyBrand
Hi Christiam,
I'm sorry to hear that you have not received your product.
Could you please email support@mybeautybrand.com so we can get this sorted for you ASAP!
MyBeautyBrand team x
Still waiting for a response to my…
Still waiting for a response to my order inquiry.
January 13, 2022
Reply from MyBeautyBrand
Hi Monica,
I hope you're well and thank you for reaching out to us via email.
Your order was dispatched on time after you'd placed it, it's been slowed down by the postal service which we do sincerely apologise for. However your order looks like it will be delivered to you this weekend so please don't hesitate to get in touch for further help.
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Azra,
Thank you for taking the time to reach out to us.
I can see your order was dispatched on time and your tracking was emailed to you. Please reach out to us on support@mybeautybrand.com if you'd like us to help you track this order.
Best wishes,
MyBeautyBrand team x
Wrong order in box my plexi skin…
Wrong order in box my plexi skin ordered before Christmas not arrived and is in another country still have sent so many emails am gutted as it was Christmas gifts
January 3, 2022
I still haven’t received my order yet
I still haven’t received my order yet, I placed it on December 14th. This is the second time I receive a How did we do email so I thought I would let you know.
January 3, 2022
Reply from MyBeautyBrand
Hi Gaby,
Thank you for taking the time to reach out to us.
I can see your order was dispatched on the 17th December but looks like there could of been an error with the shipping company. Please can you reach out to me on support@mybeautybrand.com so I can help you further with this?
Best wishes,
MyBeautyBrand Team x
Haven’t even got the product I ordered…
Haven’t even got the product I ordered yet and it has been weeks. No reply when I enquired about the status of my purchase, via email. All in all pretty angry
January 1, 2022
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