MyBedFrames Reviews 265

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the solid construction and appealing finishes of their purchases. Many people also commend the outstanding service, noting the ease of the ordering process and the prompt, efficient delivery. The value for money is frequently mentioned, with consumers appreciating the competitive pricing for such high-quality items. However, some customers experienced minor issues, such as missing parts or slight manufacturing defects that required adjustments. A few people also noted occasional delivery discrepancies, like items being sent to the wrong address, though these situations were generally resolved quickly and without hassle.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers are pleasantly surprised by the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy and prompt... See more

Quality

Users describe positive interactions with quality. Customers are consistently pleased with the good quality... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic and excellent... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the fantastic and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed ! Very heavy & sturdy ! I love it ! Excellent service & prompt delivery. A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long e... See more

Company replied

Rated 5 out of 5 stars

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour. No issues in assembling it, instructions clear and all fittings... See more

Company replied

Rated 5 out of 5 stars

Ordered the EDWARD BED FRAME Thursday evening and it was delivered on Monday! Unfortunately, the Finial knobs were missing from the packaging. I contacted MY BED FRAME and spoke to Nadia and after apo... See more

Company replied

Rated 5 out of 5 stars

I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with t... See more

Company replied


Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very recently I ordered a metal framed…

Very recently I ordered a metal framed bed which arrived damaged. Contacted the firm and was dealt with by Nadia who sorted the problem out very very efficiently. I can easily say the customer service offered by Nadia was absolutely excellent!

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

A good buy

I was looking for 2 single bed bases for our guest bedroom. I didn't want to spend a lot of money bu t needed them to look attractive. I found the perfect fit with the divan bed base with wooden legs. For the price they are good quality and well made. A bonus was that they were delivered quickly rather than the usual 6 wk etc waiting time.
Delivery was quick and easy and the delivery man was very polite, helpful and friendly. Overall a good experience.

October 12, 2022
Unprompted review
Rated 4 out of 5 stars

The door came apart a couple of times…

The door came apart a couple of times after assembling but otherwise solid. A well designed cupboard. Looks great and we’re happy with it. Delivery guys were very helpful and polite. The order arrived promptly.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great company and product

The website was really easy to order from. The bed arrived the day after I ordered it. The lovely delivery driver helped my son with the packages as I was at work. The bed was really easy to put together and looks lovely. Thank you so much ***** star company and product, highly recommend MyBedFrames.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Purchased the Loxley small double bed…

Purchased the Loxley small double bed in green. Lovely colour, nice height headboard included too. Took less than an hour to assemble. The items arrive in 3 large separate parcels so a strong person or 2 required when accepting delivery

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

I wanted to say how impressed I was with your customer services

I wanted to say how impressed I was with your customer service and a recent change to my order that you helped me with. Your staff were very understanding and were more than happy to accomodate my request. I will definitely recommend you and you will be my first place I go for future purchases.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful bed

Ordered on 21st October, delivered Friday the 22nd. A few of the holders for the slats were broken I emailed them later that day, they replied on Monday the 25th apologising and said they would post replacements out which were duly received the next day. A minor inconvenience was swiftly resolved by customer services. Bed is beautiful and price the lowest I could find, aftersales was brilliant. Would thoroughly recommend

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Kensington Fabric Ottoman

We ordered the Kensington Fabric Ottoman from MyBedFrames after searching online for this model. We found it to be the cheapest compared to others. The service from start to finish was fantastic and couldn't fault anything.

Delivery was speedy and delivered to our bedroom of choice by two very attentive and polite delivery men, they even took off their shoes as to not muddy the carpet!

The assembly was relatively straight forward, just took quite a while as quite a few pieces to our bed. However, now built it is solid and we are very pleased.

The only slight negative is that the base of the ottoman is just a velcroed piece of fabric, it would have been nicer if this was something more solid. The only other point is that you are left to your own judgment as to where to place the feet, would have been easier if there were pre-drilled holes and/or something to indicate where these should go. However, these are minor grumbles and overall we are very pleased and would highly recommend MyBedFrames!

September 27, 2021
Unprompted review

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