Clarion Housing Reviews 

Absolutely awful service, they have a duty of care and leave vulnerable people to fend for themselves. I have a serious health condition, that requires a shower and they haven’t fixed it for FIVE WEEKS now! Absolutely incompetent operatives who don’t know what they’re doing. It’s the blind leading the blind. If I could give zero stars I would’ve done. This is gross negligence and I’ll be reporting to my local MP and the Housing Ombudsman. Morally reprehensible!

Racist people around here racist area

One of the worst landlords out there. They clearly don't care about their residents. Illegal parking is ignored, antisocial behaviour is not taken seriously, and housing repairs are handled with an extremely slow service. You could be waiting for months and months with no reply or proper update.

They also seem to show very little care or consideration for people with disabilities. Absolutely shameful. Clarion should be doing much better. 👎

Yet more gas lighting from their regional tenancy team today, this time from a woman called Sue from their northern office on an unknown number.

This was about one of their tenants coming into our communal block with a dog and being aggressive towards neighbours and her on/off boyfriend, blaming PMS. It was so bad even the neighbours outside and their own workmen heard things being smashed up yet no one else would report it to them or the police, not even their own workers, I wonder why...

Even with this happening monthly since February, we still get the same response from the same team, we even sent them CCTV of the woman entering and leaving and the police reports but because we get messed about by the police they blame us for reporting it.

The incident was reported to the police as a public order offence yet Clarion classed it as an ASB even with the police report number stating it was a public order offence. I get told it's the housing officer who should be dealing with it and not their ASB team, and yet they forwarded it to the wrong team.

This is why their estates are so bad, happy to collect your rent money, happy to have drug users and dealers, fly-tippers, people who expose themselves and violent people move on to your estate and yet don't care when you report them causing trouble.

They are useless with ASB or anything relating to public order offences on their estates and don't care if you get attacked or threatened by someone or a dog on your own doorstep.

I can't wait for the Housing Ombudsman to figure this one out when someone is injured or even killed on our estate because of Clarions inactions. Can't wait for the lawsuits to start.

What makes it worse is what they have written below and the fact that I am disabled and they technically abused one of their tenants just to justify a report being sent to the wrong department.

I have had sewage in my garden, right next to my house for 6 weeks. Clarion are saying it is not down to them to clear because one of their contractors should have cleared it. Clarion are saying that the contractors are not replying to their emails. I have a disabled child who is not able to use the garden, I have made a complaint but I have been told that due to a large amount of complaints that they will not look at that for 4 weeks. Edited to add I have just heard back from my complaint and without visiting my property Clarion are telling me that there is no sewage in my garden. I really am not sure why they think anyone would lie about that! So I am no closer to getting the sewage cleared up from my garden.

If you can, avoid them like the plague.

We're not tenants, however our neighbour is. We've experienced multiple instances of serious antisocial and violent behaviour, including having a window shot in. Clarion have been miserable to deal with, and have only responded after weeks of chasing, often significantly past the deadlines they themselves set. My complaint was initially dealt with by an operator (Clarion have demanded I remove their name), who, after a month of chasing, responded.... missing out half of the ASB instances and confusing my mother with my (non-existent!) wife. I was told this would be her final response, and that I would have to chase someone else for more information, but I was told that they could not tell me who.

I would give 0 stars if possible.

have phoned clarion in the last 2weeks and have had 4 workmen come out as our shower is not working on as need replacing my husband phoned them yet again on friday and was told yes we will get somebody out we will call u back in 5mins 3 hours later my husband rung them again and told them again we have a disabled daughter and that is our only shower no bath to be told it will probably be Monday now we dont need another person to come look we need it replaced. Bet there enjoying there showers in this heat

Hollie was friendly, efficient, understood the problem and got it booked in immediately. Thanks

John was helpful & done all he could & explained what to do next.

Nichola dealt with my issue swiftly and professionally. Always polite and empathic. My repair was raised immediately. Top service.

Abysmal. Awful, appalling company. Spend half an hour on the phone trying to sort out a rent problem which was caused by their mishanding of my account, and get told today that what I was told yesterday was wrong - after holding on for another half hour.

The property is Jerry built and poorly maintained.

Endless problems.

How Clarion deal with tenants who constantly repeating ASB for years and even under investigations make threats etc and continue getting away with it because the process around it are too slow/soft , I live with constant weed in my home. Police and Clarion seemed to not want to help/protect the normal hard working people but if I did all this ASB/ threats i would lose my home without a doubt. I feel very let down with many organisations in this and the police/ clarion !

Not a fan of clarion
They are incompetent and only care about rent payments. My neighbour had a leak that started on a Wednesday and nothing was done about it ,which allowed it to spread from the third floor down to the first floor which has ruined my flooring ,my walls and light.The water leaked through the light which was very dangerous, causing arcing . My lights were off for over a week? I was left in the dark with three children and told to buy lamps.electric has been put back on but any emails about complaints and rectify. The damage caused by the leak has all been ignored appointments have been booked without me being informed and even today an appointment was booked and again the workmen has not shown up previously an appointment was booked but representative was sent to my flat 30 minutes earlier and said there was no access even though he did not attend at the time that was booked.

Very helpful, kind and understanding customer adviser. Thank you!

Very helpful and got the jobs booked in

I contacted Clarion today and C.S agent Olushola assisted with the urgent matter with drain blockage, I also have a problem with my shower and she kindly raised a job for this at the same time.

I'm not a fan of Clarion they do the wrong things one was entering a contract with ark pest control they are a dodgy company a few years ago ark placed 6 bait stations around the back of a block of flats in front of me and those bait stations are still there. we haven't got a rodent infestation the area is surrounding by woodlands and country parks nearby. Your bound to see the odd rat Fox's and owls keep the rat population down if they pick up a dead one that has been poisoned it will. Affect them leading to death bait stations should be banned. Recently I went out to throw my rubbish bags out and on the floor I saw 2 bait boxs near the bins. Again there isn't a rat infestation the residents keep phoning up clarion making up stories they Are forgetting the flats back onto forestry and open spaces. This has angered me clarion should of came down in person to investigate and see for themselves personally I never seen rat droppings

Time wasters
No one turned up for before yesterday appointment so they called me yesterday and booked another appointment for today from 14.00 to 17.00 no one turned up not even a phone call!!
Time wasters