The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
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Review summary
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
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Great and easy to talk to
Great and easy to talk to. Sorted out the repair with ease and no fuss at all.
July 8, 2026
Unprompted review
Reply from Clarion Housing
Good morning Mr Tucker - We are so pleased to hear that our team was easy to communicate with and sorted out your repair with such ease and no fuss. Thank you for your positive feedback! Kind regards, Kate.
Question answered and a phone number…
Question answered and a phone number provided
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Angela - We're so glad we could assist you and provide the information you needed. We appreciate your kind words! Kind regards, Kate.
Repair requests
Nichola was very helpful today with assisting me with repair requests.
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Shona - We're delighted to hear that our colleague was very helpful in assisting you with your repair requests. We appreciate you sharing your positive experience! Kind regards, Kate.
they were very helpful
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Tracey - Thank you for taking the time to leave a review. We are so pleased to hear that you found our team to be very helpful - Kind regards, Kate.
Repair request
The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent.
Once I got to an advisor everything went smoothly. Agent was professional and dealt with my request
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Dee - We appreciate your feedback regarding the online repair form and are sorry to hear it was difficult to use. We are glad that our advisor was able to assist you professionally. We are always working to improve our services - Kind regards, Kate.
Everything was easy and Hollie was very…
Everything was easy and Hollie was very helpful
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Terry - We're so happy to hear that you had such a positive experience and found everything easy. We appreciate your kind words - Kind regards, Kate.
Very quick and efficient
Very quick and efficient, an emergency visit was raised immediately when the issue was reported, very kind agent as well
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Kristina - We're happy to hear that your emergency visit was raised immediately and that our team member was kind and efficient. We appreciate your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning - We're happy to hear that our team member was helpful and provided accurate confirmation. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Reply from Clarion Housing
Good morning Tracy - We're so pleased to hear that we were able to quickly resolve the issue you were experiencing. Thank you for taking the time to share your positive feedback! Kind regards, Kate.
Welcome to 'Slumhell House' at Merrielands Crescent
If you’ve ever wondered what it’s like to live in a building where the communal maintenance budget is apparently spent entirely on mobile phone data for the "cleaning" staff, take a look at Shinwell House or "Slumhell House," as the residents now rightfully call it on the Merrielands Crescent estate.
Clarion Housing has completely abandoned this place. The main lobby hasn’t seen a mop in weeks. If you brave the walk to the mailroom, you are greeted by a sticky, dried-out puddle that looks and smells suspiciously like either a massive puddle of urine or a tragic waste of Irn-Bru. Outside, the bins are flooded yet again, creating a brilliant health hazard for everyone living here.
Meanwhile, the actual "cleaner" can regularly be seen wandering the property, treating the communal areas like a private walking track while glued to his phone. Absolutely shocking management. Zero stars wouldn't be low enough.
July 7, 2026
Unprompted review
Reply from Clarion Housing
Good morning Daniel - We are very concerned to read about the conditions described at the property and the issues with cleanliness and maintenance. Please be assured that we take all feedback seriously and are looking into these matters immediately to address your concerns - Kind regards, Kate.
Mary Anne was brilliant with my enquiry
Mary Anne was brilliant with my enquiry
July 6, 2026
Unprompted review
Reply from Clarion Housing
Good morning Andrew - We are delighted to hear that our team member was brilliant with your enquiry. Thank you for sharing your positive experience with us; we truly appreciate it - Kind regards, Kate.
Serious risk of fire
Serious risk of fire
Myself and my home are left at serious risk of fire due to clarions electrical contractor that done the annual electrical safety check the contractor has wired the consumer unit Wrong whether this was done deliberately or not i am unsure a follow up appointment from another engineer from the same firm has Not rectified the fault the mains trip switch keeps tripping i have no electricity down stairs running an extension cable from upstairs to keep the fridge freezer on
Clarions answer is Not to answer the phone and block my phone number which has left me no alternative but to pay for a real electrician to come and fix the fault that clarions engineer created. Also been waiting Six years for a new front door and frame
July 6, 2026
Unprompted review
Reply from Clarion Housing
Good afternoon Valerie - We are very concerned to hear about the serious issues you've experienced with the electrical work and the lack of response from us. We understand the significant risk this poses and the inconvenience of not having power. We also regret the long wait for a new front door. We are looking into these matters urgently to understand what went wrong and to prevent similar situations in the future - Kind regards, Kate.
Mary Anne was professional and sorted…
Mary Anne was professional and sorted things out quickly for me.
July 6, 2026
Unprompted review
Reply from Clarion Housing
Good morning Joy - We're happy to hear that our colleague was professional and sorted things out quickly for you. We appreciate your positive feedback! Kind regards, Kate.
Honestly Clarion are one of the least…
Honestly Clarion are one of the least helpful companies I’ve dealt with.
I lost my job around 2 years ago & when things became difficult, I got in touch, because apparently Clarion are there to help. Instead, it took them absolutely forever to respond to anything and even longer to offer any sort of support, with some agents actually being quite rude.
Fast forward to now; I am earning, a payment plan is in place, and being paid fine as far as I’m aware. Problem under wraps. Oh no, Clarion send me a delightful threatening letter about legal action due to my arrears.
I get in touch, obviously confused, and just get a very unhelpful response telling me I’d missed a payment (when?), my direct debit had been suspended (again, when?) and basically they won’t stop any legal action unless I pay the (somewhat hefty) arrears (how?). Oh, and that they’d previously sent a letter about this (where and when?). Obviously we know the postal service is super reliable so there’s no way anything could have gone missing or not been delivered, right?!
Funnily enough, I’ve received no notice from them about this until the threatening letter. I wouldn’t mind if I’d simply ignored them and made no effort to pay, but apparently Clarion give not a damn about situations their tenants might be in or how to support them. Long story short, if life gives you a bit of a kick and you find yourself struggling financially for a bit, don’t expect Clarion to care or help. It’s absolutely all your fault.
July 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning AM - We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are truly concerned to learn about the difficulties you've faced, especially during a challenging period in your life. It is clear that our communication and support have fallen short of your expectations, and we sincerely regret any distress this has caused, kind regards, Kate.
We understand your frustration regarding the perceived lack of timely responses, the inconsistent support you received, and the recent threatening letter about legal action. We are also concerned about the confusion surrounding missed payments and suspended direct debits, as well as the delivery of important correspondence. We aim to provide clear and consistent support, particularly when our residents are experiencing financial hardship, and it is evident we did not meet that standard in your case.
We are actively reviewing your account and the circumstances you've described to understand where our processes failed and how we can prevent similar situations from occurring in the future. We are committed to improving our communication and ensuring our residents feel supported, not threatened, especially when they are actively working to resolve financial matters. Your feedback is invaluable in helping us identify areas for improvement in our support services and communication protocols.
Nicola she handled my query very well…
Nicola she handled my query very well with fast response
July 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sultana - We are happy to hear that your query was handled very well with a fast response. Thank you for your positive feedback, we appreciate it - Kind regards, Kate.
John was helpful
John was helpful and assured me he would contact contractors ,and get them to ring me
July 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Kat - We're delighted to hear that our team member was helpful and ensured that contractors would reach out to you. We appreciate your positive feedback - Kind regards, Kate.
Clarion do not give a damn about…
Clarion do not give a damn about neighbours commiting anti social behavour
I have for two months been complaning filling in forms but they do not do anthing
The two stars is for there ok for doimg repairs
July 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning John - We are truly sorry to hear about the ongoing issues with anti-social behavior and the frustration this has caused. We understand your concerns and appreciate you bringing this to our attention - Kind regards, Kate.
Whole process into moving into first…
Whole process into moving into first home was such a smooth and exciting experience. Keeley is absolutely amazing, she was always at hand and so so helpful. She goes above and beyond to make sure you settle in.
March 27, 2026
Unprompted review
Reply from Clarion Housing
Good morning Courtney - We're so happy to hear that your move into your first home was such a smooth and exciting experience! It's wonderful to know that our team member was always on hand and so helpful, going above and beyond to ensure you settled in. Thank you for your positive feedback! Kind regards, Kate.
Was very helpful and sorted my problem…
Was very helpful and sorted my problem out straight away
July 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jay - We're so happy to hear that we were able to help you and resolve your problem straight away. Thank you for your positive feedback! Kind regards, Kate.
Horrible Phone Service
Clarion’s phone service is genuinely one of the worst experiences I’ve ever had. They respond painfully slowly, and even when you finally get through, they have this unbelievable habit of cutting the call mid‑conversation. It’s not a one‑off, it happens constantly. This level of neglect is beyond frustrating, it’s exhausting.
To make things worse, they sometimes transfer you to the wrong department, forcing you to start the entire process all over again. There is only so much patience a person can have, and Clarion has pushed that limit completely. Absolutely unacceptable.
July 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning Ramen - We are truly sorry to hear about your incredibly frustrating experience with our phone service. The issues you've described, including slow responses, dropped calls, and misdirected transfers, are unacceptable and fall far short of the service we aim to provide. We understand how exhausting and disheartening this must be, and we are actively looking into these serious concerns to prevent them from happening again - Kind regards, Kate.
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