The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Review summary
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Calling their office for advice.
Calling their office for advice.
You are offered six or seven options when calling, after selecting a number the same option is repeated. After making a second selection a voice states 'the number of people ahead of you are?' The highest number I've heard is 41.
My point.
No matter which option you choose, I tried all when making contact during one call, the number of people ahead of you is the same on every option.
I'm wondering if I'm just unlucky have the same number of people waiting to speak to someone on every option?
It's 22/06/26 today, I've hung on for from being 26 in queue to speaking to someone. I gave him my name, he said he would check my details then the phone went dead!
June 22, 2026
Unprompted review
Reply from Clarion Housing
Good morning Steven - We appreciate you sharing your recent experience with our phone system. We are truly sorry to hear about the difficulties you encountered with the options and the unexpected disconnection. We are actively looking into these issues to improve our service - Kind regards, Kate.
Outstanding repair enquiry
Had to make an enquiry regarding an outstanding repair using the online chat, I was dealt with by John Holden a very friendly advisor who was able to chase up my outstanding repairs and apologised for the delay, it was relatively easy to use the online chat service and I would feel comfortable using it again
June 18, 2026
Unprompted review
Reply from Clarion Housing
Good morning Graham - We are so glad to hear that our online chat service was easy to use and that our advisor could assist you effectively. We appreciate your positive feedback - Kind regards, Kate.
The lady called Hollie was so nice kind…
The lady called Hollie was so nice kind and helpful
June 18, 2026
Unprompted review
Reply from Clarion Housing
Good morning Intisar - We're so happy to hear that you had such a positive experience. We appreciate you sharing your feedback - Kind regards, Kate.
Mary-Anne was easy to communicate with…
Mary-Anne was easy to communicate with and was knowledgeable and very helpful. Thank you Mary- Anne
June 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Mary - We're so glad to hear our team provided such a helpful and knowledgeable experience. Thank you for your kind words! Kind regards, Kate.
advisor was very understanding about…
advisor was very understanding about the problem and was very proffesional
June 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Par - We're glad our advisor was understanding and professional. We appreciate your positive feedback! Kind regards, Kate.
I was looked after by Ann Marie who as…
I was looked after by Ann Marie who as done a fantastic job thank you
June 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Joseph - We are so pleased to hear our team did a fantastic job. Thank you for sharing your positive experience with us - Kind regards, Kate.
Great customer service
Great customer service, not long to wait. Answered my question quickly and even offered more than help than i asked.
June 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jodie - We're delighted to hear you received great service, with quick answers and extra help. Thank you for your kind feedback! Kind regards, Kate.
They were very helpful and efficient in…
They were very helpful and efficient in helping me with my issue.
June 15, 2026
Unprompted review
Reply from Clarion Housing
Good morning Cassie - We're glad we could help you efficiently. We appreciate your positive feedback! Kind regards, Kate.
Julia was very helpful and explained…
Julia was very helpful and explained why she wasn’t able to help with my first request but did help with my overall issues so very satisfied with that
June 15, 2026
Unprompted review
Reply from Clarion Housing
Good morning Rebecca - We're happy to hear our colleague was very helpful and resolved your overall issues. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Saddened by Swift Destruction
We are very saddened to learn of the destruction of one of the largest swift nesting sites in Surrey, at Regent House in Dorking, by Clarion Housing Association and the Hill Group. We implore both of these companies to take steps to both make reparation (though nothing can ever replace this loss) and ensure that nothing like this ever happens again.
June 11, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We appreciate you sharing your concerns regarding the swift nesting site. We are truly sorry for the impact this has had and are reviewing the situation carefully with our contractor - Kind regards, Kate.
Didn’t even bother answering my query…
Didn’t even bother answering my query and told me to call their main phone number. Clarion are useless and wouldn’t recommend them to my worst enemy
June 5, 2026
Unprompted review
Reply from Clarion Housing
Good morning Mr Richardson - We are truly sorry to hear about your frustrating experience. We appreciate you sharing your feedback, and we are reviewing this internally to improve our services - Kind regards, Kate.
Once I was put through to a lady she…
Once I was put through to a lady she gave me advice and helped to get me in contact with the right people
June 5, 2026
Unprompted review
Reply from Clarion Housing
Good morning Linda - We're so glad our team could assist you effectively and connect you with the right support. Thank you for your kind words! Kind regards, Kate.
Quick service
We had a text call and it saved me waiting on the phone me as I was number 26. Olushola was very good as this system is new to me.
June 5, 2026
Unprompted review
Reply from Clarion Housing
Good morning Maggie - We're so glad our live chat system saved you time and that our team could assist you effectively. We appreciate your kind words! Kind regards, Kate.
Very prompt response
Very prompt response, easy to navigate and very friendly
June 5, 2026
Unprompted review
Reply from Clarion Housing
Good morning Claire - We're happy our team was prompt, easy to navigate, and friendly. Thank you for your positive feedback - Kind regards, Kate.
Very quick and understood the reasonfor…
Very quick and understood the reasonfor today's chat.
Very helpful and considerate
June 4, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jodie - We are so glad we could quickly understand your needs and provide helpful, considerate assistance. We appreciate your positive feedback! Kind regards, Kate.
Reply from Clarion Housing
Good morning Nadine - Thank you very much for your positive review - Kind regards, Kate.
John made sense of my predicament and…
John made sense of my predicament and made sure he helped in a timely manner
June 4, 2026
Unprompted review
Reply from Clarion Housing
Good morning Rachael - We're glad our team member clarified your situation and assisted you promptly. We appreciate your kind words - Kind regards, Kate.
ILLEGAL practices. only care about money not quality. AVOID
Incompetent and illegal action from this clarion housing by disrupting active nesting sites of red listed swifts. this company only cares about money, nothing else. do not expect quality from this company. AVOID at all costs.
June 4, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jessica - We appreciate you sharing your concerns. We take all feedback seriously and are actively reviewing the situation you described - Kind regards, Kate.
Very helpful and friendly got…
Very helpful and friendly got everything done very quick and easy
June 4, 2026
Unprompted review
Reply from Clarion Housing
Good morning Lauren - We're happy to hear our team was helpful, friendly, and efficient. Thank you for sharing your positive experience with us - Kind regards, Kate.
Complaint.
Complaint.
It was a very lengthy process trying to get to chat to an advisor, however once I was chatting to Taiwo they were extremely helpful and polite and raised my concern to the relevant department.
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Ian - We appreciate your feedback regarding the chat process. We are pleased Taiwo provided excellent assistance and escalated your concern to the correct department - Kind regards, Kate.
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