The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Complaint.
Complaint.
It was a very lengthy process trying to get to chat to an advisor, however once I was chatting to Taiwo they were extremely helpful and polite and raised my concern to the relevant department.
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Ian - We appreciate your feedback regarding the chat process. We are pleased Taiwo provided excellent assistance and escalated your concern to the correct department - Kind regards, Kate.
Very helpful and fast service
Very helpful and fast service. Dealt with my query very well thank you.
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning S Johnson - We're happy to hear our service was very helpful and fast. We appreciate your kind words! Kind regards, Kate.
Reply from Clarion Housing
Good morning Tom - We appreciate your kind words and hope that you choose live chat for any future contact - Kind regards, Kate.
Was easy to use
Was easy to use ! Agents i spoke to were helpful and was straightforward. My only wish was it was slightly quicker. I was 1st in the queue but still had a 15 min wait where I had to try keep my phone screen on as didnt want to get disconnected
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sara - We appreciate your feedback and are glad our agents were helpful. We understand your concern about the wait time and are actively working to improve our efficiency - Kind regards, Kate.
Taiwo listen to my concern and directed…
Taiwo listen to my concern and directed me to the right services for the support.
This service is better then waiting on the phone to be answered when there are 17 people in que
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sev - We are so glad to hear we could direct you to the right services efficiently. Thank you for your kind words - Kind regards, Kate.
great service!
June 3, 2026
Unprompted review
Reply from Clarion Housing
Good morning John - Thanks for taking the time to let us know that your live chat went so well - Kind regards, Kate.
100% useless
Clarion housing have not bothered to confirm the new rent amount with UC for over 7 weeks. A reminder 2 weeks ago has also been ignored. I phoned Clarion at 4.29pm, waited on hold, and waited. By 5.10pm no one has answered. Apparently if you are on hold at closing time, they just leave you on hold. What an absolute joke.
June 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning Lisa - We sincerely regret the difficulties you've faced with your rent amount and our phone service. We are actively reviewing our processes to prevent such delays and ensure timely responses for everyone - Kind regards, Kate.
Reply from Clarion Housing
Good morning Julie and thanks for the great review - Kind regards, Kate.
Customer agent was very helpful
Customer agent was very helpful. And passed relevant information on to the relevant department.
June 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning Angela - We're happy to hear our agent was helpful and passed on relevant information. Thank you for your positive feedback! Kind regards, Kate.
Thank you kadeen for being so patient…
Thank you kadeen for being so patient with me this morning. i am neurodivergent and this was taken into considertion. i was all over the place with my issue but it was addressed well and i was directed to the right place.
June 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We are so glad to hear that your experience was positive and that we could assist you effectively. We appreciate you sharing your kind words - Kind regards, Kate.
Very polite and professional
Very polite and professional. Quick to respond.
June 2, 2026
Unprompted review
Reply from Clarion Housing
Good morning Itrat - We are so glad our team was polite and professional. We appreciate your feedback - Kind regards, Kate.
Very understandable at a very sad time…
Very understandable at a very sad time over a loss over a family member so thank you for you help
June 1, 2026
Unprompted review
Reply from Clarion Housing
Good morning Louise - We are truly sorry for your loss. We are here to support you during this difficult time and are glad we could help - Kind regards, Kate.
Reply from Clarion Housing
Good morning Charley - We appreciate your kind words. We're glad our advisor, Jill, was helpful - Kind regards, Kate.
Still awaiting refund, NO CONTACT from anyone
My tenancy ended with Clarion over 2 weeks ago and my rent account was in credit. I am still awaiting a refund of the money back to me.
Update:24th May 2026
No contact from anyone regarding my refund...no surprise there.
They messed up my in
2024/2025 after the april rent increases, I actually had to call and correct their accounts manager. Who agreed i was right. Year 2025/2026 is wrong too! Still waiting on my refund!!!
May 30, 2026
Unprompted review
Reply from Clarion Housing
Good morning P Brown - We appreciate you sharing your experience. We are sorry to learn of the delay with your refund and the issues with your account. We are actively looking into this for you - Kind regards, Kate.
Entire swift colony destroyed
Entire swift colony destroyed. Total disregard for the laws protecting nesting birds.
May 29, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sue and thanks for your review. We are concerned about this and want to investigate this as soon as possible. Please contact us at your earliest convenience so that we can get further details - Kind regards, Kate.
Reply from Clarion Housing
Good morning Sophie - Thanks for letting us know that your live chat was polite, professional and quick - Kind regards, Kate.
Kind and honest customer service rep…
Kind and honest customer service rep Jill, understanding of my anxiety and answering as best she could
May 29, 2026
Unprompted review
Reply from Clarion Housing
Good morning Serena - We're so glad our representative was kind, honest, and understanding of your anxiety. We appreciate you sharing your positive experience - Kind regards, Kate.
Jill
I spoke with a lovely lady called Jill she handled my situation really well. Raised the issues quickly and with care.
May 29, 2026
Unprompted review
Reply from Clarion Housing
Good morning Pinkphoenix - We're so pleased our team member handled your situation with such care, addressing your issues quickly. We appreciate your kind feedback - Kind regards, Kate.
Very good service customer respond and…
Very good service customer respond and solve my problem straightaway
May 29, 2026
Unprompted review
Reply from Clarion Housing
Good morning Mostafa - We're happy to hear our service was very good and we solved your problem straight away. Thank you for your feedback - Kind regards, Kate.
Reply from Clarion Housing
Good morning Simon - Thank you for your feedback and letting us know that your live chat was helpful - Kind regards, Kate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.