The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Clarion Housing
Good morning Simon - Thank you for your feedback and letting us know that your live chat was helpful - Kind regards, Kate.
Both Samantha and oluisha was very…
Both Samantha and olushola was very helpful with my query and were both very helpful and a pleasure to chat with and my apologies to Samantha for losing her during the chat thanks gillian
May 28, 2026
Unprompted review
Reply from Clarion Housing
Good morning Gillian - We're so pleased to hear our team provided such helpful and pleasant assistance during your recent chat. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Reply from Clarion Housing
Good morning Barbara - We're happy to hear we made things easy for you during your live chat - Kind regards, Kate.
I didn't get an appointment straight…
I didn't get an appointment straight away
May 28, 2026
Unprompted review
Reply from Clarion Housing
Good morning Tra - We regret the delay in scheduling. We are always working on ways to improve availability - Kind regards, Kate.
Agent was good
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
May 28, 2026
Unprompted review
Reply from Clarion Housing
Good morning Andy - We appreciate your feedback. We're glad our agent was responsive and we're always working on ways to improve our processes - Kind regards, Kate.
Kadeen was very friendly & solved my…
Kadeen was very friendly & solved my problem Straight away, polite, proffessional & quick. The help was very
Much appreciated!
May 27, 2026
Unprompted review
Reply from Clarion Housing
Good morning Louise - We're so glad to hear our team provided such friendly, professional, and quick assistance. Your appreciation means a lot to us! Kind regards, Kate.
Quick, clear and concise
Quick, clear and concise. Thanks for your help Clint and Clarion.
May 27, 2026
Unprompted review
Reply from Clarion Housing
Good morning Daniel - We are so glad we could assist you effectively. Thank you for your kind words! Kind regards, Kate.
Awful company terrible customer service…
Awful company terrible customer service taken nearly 3 years with constant chasing on property issues to be left in the same condition. Staff are rude and departments do not communicate with each other.
May 27, 2026
Unprompted review
Reply from Clarion Housing
Good morning Bec - We sincerely regret your prolonged property issues and poor service. We're reviewing your feedback to improve our communication and support - Kind regards, Kate.
Hollie was very helpful and understood…
Hollie was very helpful and understood what my issue was and was able to inform the right department straight away
May 27, 2026
Unprompted review
Reply from Clarion Housing
Good morning Tyrone - We're happy to hear our team member was so helpful and understood your issue, informing the correct department promptly. We appreciate your feedback - Kind regards, Kate.
Very understanding and polite and…
Very understanding and polite and helpful
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Samantha - We appreciate your feedback. We are glad our team was understanding, polite, and helpful - Kind regards, Kate.
Great customer service from cilona…
Great customer service from cilona thank you so much
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Kyssia - We are so glad you had a great experience with us. Thank you for your kind words! Kind regards, Kate.
Request actioned was quick and polite
Request actioned was quick and polite
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Paul - We're glad we could help you quickly and politely. Thank you for your kind words! Kind regards, Kate.
Cliona was more than helpful
Cliona was more than helpful . Asked the relevant questions to get me the support I needed & fast.
Thankyou
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Sloane - We're so glad to hear we were able to provide you with the quick and helpful support you needed. Thank you for your kind words - Kind regards, Kate.
staff where able to book repair plus…
Staff where able to book repair plus also answer questions for future information. Booked appointment and gave me reference number for quoted repair -
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Deborah - We're so glad to hear our staff provided excellent service, assisted with your repair booking, and answered your questions thoroughly. Thank you for your positive feedback! Kind regards, Kate.
I contacted Clarion last week and today…
I contacted Clarion last week and today to change two appointments what were morning appointments I wanted to change them two afternoon appointments it was sent to planners to deal with didn't get back to me to change these appointments I was told today it had been changed multiple times which is lies and again said planners will contact me this won't happen I only wanted to change them to other days with afternoon appointments should not be that difficult then I was cut off on live chat by a Peter how rude is that Clarion is a very poor company don't won't to help tennants out in the slightest just won't afternoon appointment that isn't that difficult to focus
May 26, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jayne - We appreciate you sharing your experience regarding the appointment changes. We are concerned to hear about the difficulties you faced and the communication issues. We are reviewing this matter internally to improve our processes for the future - Kind regards, Kate.
Can’t trust the system
Had a leak in my house since 8am this morning (24/05/26). Iv called emergency call out maybe 5/6 times and Iv had two “contractors” refuse my job. A screw from a loo roll holder that clarion has installed has gone through the main water. So we have no water since 8am. It’s now 19:35 and we have no resolution. We have four small kids and no water. It’s just not good enough. How many more contractors have to refuse this job before we get out water back on. Four SMALL children and no water. Currently on hold for 15 minuets. With no looks of an answer. So now it’s through the night? A day of dishes? and no showers? and no toilets flushed? But you still expect me rent? I’m sure I’ll get contacted when they don’t get that.
May 24, 2026
Unprompted review
Reply from Clarion Housing
Good morning Charles - We sincerely regret the significant inconvenience and distress this water leak has caused, especially with young children in the home. We are actively working to resolve this urgent issue and ensure your water supply is restored as quickly as possible - Kind regards, Kate.
Kadeem was customer focused and dealt…
Kadeem was customer focused and dealt with my query professionally. Really pleased.
May 22, 2026
Unprompted review
Reply from Clarion Housing
Good morning Michael - We're happy to hear our team member was customer-focused and professional. We appreciate your positive feedback - Kind regards, Kate.
Chatted to Kadeen today
Chatted to Kadeen today. Very helpful/ friendly and gave suggestions on what to do to solve my situation. Thanks Kadeen
May 22, 2026
Unprompted review
Reply from Clarion Housing
Good morning Danny - We're so glad to hear our team provided such helpful and friendly service. We appreciate your kind words! Kind regards, Kate.
Hollie explained error their side
Hollie explained error their side - I am adamant in being truthful so to say it was an error is perfectly acceptable and I am grateful for that. Thank you for your assistance. :)
May 22, 2026
Unprompted review
Reply from Clarion Housing
Good morning Jennie - We are so glad we could assist you and appreciate your understanding. Thank you for your kind words; it means a lot to us - Kind regards, Kate.
Very helpful adviser committed to…
Very helpful adviser committed to helping me
May 21, 2026
Unprompted review
Reply from Clarion Housing
Good morning Nikki - We're so glad to hear that our adviser was helpful. We appreciate your positive feedback! Kind regards, Kate.
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