MyCookBox Reviews 

46
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They auto renew you before your first box has even arrived with no flexibility to cancel. I wanted to try it and didn't think the items were worth the money I paid - now I have to pay again for seco... See more

Rated 1 out of 5 stars

Fabulous idea, BUT there are not many recipes to chose from and the ingredients were very poor. Aubergines were dull, dented and soft, salmon tasted awful and nothing looked fresh. When we added up h... See more

Company replied

Rated 2 out of 5 stars

A cook box for a family of 4 really only has enough food to feed 2 people. The recipes are also quite bland in terms of seasoning, it's edible but nothing special when compared to recipes by HelloF... See more

Company replied

Rated 1 out of 5 stars

Terrible experience with this company. Waited all day (until 8pm) for the box to arrive and it never did. Company and delivery service both uncontactable all day. Food never delivered. It migh... See more

Company replied

Company details

  1. Restaurants & Bars

Information provided by various external sources

Simple recipes and fresh ingredients delivered to your door.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

46 reviews

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1.5

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(46)

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Rated 5 out of 5 stars

Life upgrade

Cookbox is not only good value and delicious but it’s definitely boosted my image! No more shameful beeping of my microwave meals, now guests check me out as I casually pat together a few fresh meatballs or add cremé fresh to a reduction of chicken stock. Just got to find someone to share the other half of the meal with now, I’m sure it won’t be too long!

October 17, 2018
Unprompted review
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Reply from MyCookBox

Hi Andrew, thank you for your review! It's so great to hear you are enjoying your boxes and meals, and the microwave is being used less! We hope you continue to love your boxes, if you ever have any feedback for us please do let us know as we love to hear from you :)

Rated 4 out of 5 stars

A good start but a few teething issues

A good start but a few teething issues. I have had mycookbox delivered for a few weeks now and I am very pleased with it overall. However, there have been a few issues along the way that I guess come from it being a new company. The recipe cards have had the wrong images printed on them on several occasions and I received the wrong meat one week and broken vegetables another week but in general, it is good value for money. They did compensate for missing ingredients but when you buy something like this for ease you do it because you don't have the time to go to the shop to buy the ingredients. It would also be good if they could create an app to make picking recipes easier but I am sure this is on the cards.

October 16, 2018
Unprompted review
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Reply from MyCookBox

Hi Kendal, thank you for your review and feedback. We are very sorry to hear you have experience some issues, but we will make sure to feed this back to the team so we can work on improving our service. If you ever have any other comments or feedback for us please do let us know as we love to hear from you and it helps us to fix any issues. We're really happy you are enjoying your boxes, thanks again for your review!

Rated 5 out of 5 stars

Tasty and also it is cheaper and easier…

Tasty and also it is cheaper and easier than some of the competitors. I have Hello Fresh and Simply Cook and this one is my favourite of the ones I’ve tried, I will keep on using mycookbox as you choose each your meals and they have a huge selection every week!

September 25, 2018
Unprompted review
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Reply from MyCookBox

Hi Neill, this is great to hear! We're so happy you are enjoying your boxes and recipes, and that you find us great value too! Thank you for your review and please do let us know if you ever have any feedback or comments for us :)

Rated 1 out of 5 stars

I've sent 5 emails to your email…

I've sent 5 emails to your email address to cancel my subscription and no-one is getting in contact wit with me.m and the money is still being taken. Not great service, my first email was 2 weeks ago. Can someone contact me back providing a phone number I can contact.

September 23, 2018
Unprompted review
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Reply from MyCookBox

Hi Fiona, I'm really sorry to hear this and I have looked into your issue but there are currently no emails from you in our inbox. Your account was also cancelled after your second box which you had in September. You cancelled on the 24th September and you have not received any boxes since then and we have not taken any further payment. We don't have a phone line, but if you could please resend your email - our email address is hello@mycookbox.co.uk - our customer care team will be able to help you with any further questions you have :)

Rated 5 out of 5 stars

I love Cook box!

I have tried various other 'boxes' which all have the same idea and Cook box was by far the best one. On arrival all ingredients looked great and very fresh and all the cold packs for the meat were still frozen. The three recipes I had were absolutely delicious and were amazing value for money. My favorite was the Thai pork burger, it was very easy to make and all the instructions are clear. Not only is Cook box great value for money but it is also a good way to cook new things and get new ideas. I thought the whole process was fast, easy and efficient with delicious food at the end of it.
I will defiantly be getting cook box on a regular basis.

September 21, 2018
Unprompted review
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Reply from MyCookBox

Hi Clodagh, thank you so much for your lovely review!

We are so happy to hear you have been enjoying your boxes and recipes, and that you find the service easy to use. We're always keen to hear your thoughts and feedback so if there is anything you'd like to see us doing then please do let us know - we love to hear from you!

Thanks again and enjoy your future boxes :)

Rated 5 out of 5 stars

Quality of ingredients and meals were…

Quality of ingredients and meals were fantastic. Well packaged so no squashed veg. 1 hour delivery slot given. Great new service, I'll be continuing the subscription. The bigger meal box companies better watch out - this is better value.

September 18, 2018
Unprompted review
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Reply from MyCookBox

Hi James, we are so happy to hear you are enjoying your boxes! Thank you for sharing your feedback with us, and for your lovely review, we really appreciate it :)

We hope you enjoy your future boxes, if you ever have any feedback or comments for us please do get in touch!

Rated 5 out of 5 stars

Would recommend

Really yummy recipes and enough meals to choose from each week. The instructions are clear and easy to do - even I can make the meals look like the pictures! I was missing some ingredients in my first few boxes but recently have had no problems at all. Delivery is always great too - I get regular updates from the courier so I know exactly when my box is arriving. I would recommend!

September 15, 2018
Unprompted review
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Reply from MyCookBox

Hi Carys, thank you so much for your review! We're so glad to hear you are enjoying your recipes and boxes. Please do let us know if you ever have any feedback for us - we love to hear from you :)

Rated 1 out of 5 stars

Fabulous idea, BUT

Fabulous idea, BUT there are not many recipes to chose from and the ingredients were very poor. Aubergines were dull, dented and soft, salmon tasted awful and nothing looked fresh. When we added up how much the same ingredients would have cost us if we had purchased them from Waitrose we found that we could have saved ourselves around twenty pounds! Also, the company do not have a phone number for customers to call them if there is a problem. You have to email the company and wait for a reply and if you have missing ingredients (as we did - fish was missing from our recipe!) You will not get a refund, instead you get money off your next order. Very poor service, would not reccommend.

September 4, 2018
Unprompted review
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Reply from MyCookBox

Hi Sue, we're sorry to hear you are disappointed with our service. We are a new company, so currently have 8 recipes to choose from each week, but we are working on improving the amount of choice we offer.

Regarding your ingredients, this is such a shame and not the service we wish to provide. We do really appreciate you letting us know about this because it means we can look into this and improve our service.

In terms of price, we pride ourselves on being the best value recipe box in the UK. When we calculate the costs for supermarket ingredient & delivery fees, we find that we are better value and therefore save you money, as well as food waste. But we are sorry to hear you don't feel this is the case.

If you are not happy with credit being offered, we can provide a refund for you this is not a problem, especially as you were missing an ingredient. If you pop our customer care team an email about this they will be happy to help you.

We do hope this solves your issues, and we really appreciate you sharing your feedback with us so we can improve and grow. Thank you :)

Rated 1 out of 5 stars

Poor quality ingredients on the turn

The smoked salmon was tough and a tasted a bit funny. Half the veg had gone a bit mushy by the third day. Very disappointed.

August 30, 2018
Unprompted review
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Reply from MyCookBox

Hi Sam, we're very sorry to hear about the issues you experienced with your box. If you contact out customer care team at hello@mycookbox.co.uk we will be able to investigate these issues and also provide credit as compensation. We want every single box to be perfect but we're so sorry this wasn't the case with yours! Thank you for letting us know your feedback so we can work on improving our service :)

Rated 5 out of 5 stars

Having wanted to try this for some time…

Having wanted to try this for some time I was a little sceptical. No more.. 3 meals in and reformed.

August 30, 2018
Unprompted review
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Reply from MyCookBox

Hi Gary, this is so great to hear! We're so happy you enjoyed your box. Thank you for your review!

Rated 5 out of 5 stars

if you like cooking good tasty food…

if you like cooking good tasty food from scratch, without the hassle of shopping for akward ingredeints this is the way to go, impressive very tasty food, and all delivered fresh to you door. xxx

August 16, 2018
Unprompted review
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Reply from MyCookBox

Hi Lorna, thank you for your review! It's so lovely to hear you are enjoying your boxes and recipes. If you've ever got any feedback for us please do pop us a message, we love to hear from you!

Thanks again and enjoy your box this weekend! :)

Rated 5 out of 5 stars

Good Quality Ingredients

All the ingredients have been of good quality, especially the meat and fish. It's a real treat to have everything you need to cook to hand and already measured out. The portions are generous and ample for two. I have tried new recipes that I haven't cooked before, so altogether an enjoyable experience.

July 14, 2018
Unprompted review
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Reply from MyCookBox

Hi Helen, thank you so much for your review. We're so happy to hear you have been enjoying your boxes and that you are trying new recipes.

We love to hear from you so if you ever have any feedback for us then please don't hesitate to get in touch!

Rated 5 out of 5 stars

Delicious food and a great price!

Have been using MyCookBox for about 5 weeks now and it is amazing. Such good value for money compared to other meal boxes I have tried and simple but tasty meals. Takes the stress out of deciding what to eat after a long day at work and doesn’t break the bank. Thank you MyCookBox!

June 24, 2018
Unprompted review
MyCookBox logo

Reply from MyCookBox

Hi Olivia, thank you for the lovely review! We are so happy to hear you are enjoying your boxes and it is taking the stress out of cooking for you. We'd love to see what you are cooking up so if you ever take a picture of your dishes please post them on our Facebook page or tag us on Instagram!

Thanks again :)

Rated 5 out of 5 stars

Great tasting food!

I used MyCookBox last week, and I must say I was more than impressed with the product. Considering that it is a cheaper alternative than its competitors I was worried it would not live up to expectations, however the food delivered was really good and very tasty! I have recommended all my friends to try MyCookBox! .

June 22, 2018
Unprompted review
MyCookBox logo

Reply from MyCookBox

Hi Cameron, thank you for the great review we are so happy to hear you enjoyed your first box! Let us know how you get on in the future, we love to hear your thoughts and feedback :)

Rated 5 out of 5 stars

The perfect recipe box!

I have been very impressed with my 3 boxes from Mycookbox! The recipes are really tasty and the instructions are so easy to follow, plus its so reasonably priced! I didn't used to cook that much at home but now I have an excuse to cook three times a week. I would definitely recommend!

June 22, 2018
Unprompted review
MyCookBox logo

Reply from MyCookBox

Hi Jessica, that's so great to hear! It's so nice to hear that you are cooking more now and enjoying the recipes. Thank you for sharing your thoughts with us and let us know how you get on with your future boxes.

Rated 5 out of 5 stars

My CookBox has changed my evenings…

I’m loving My cook box, it’s a great way to cook nutritious food for my family that tastes (and looks!) amazing and can be done in speedy time after work. I’ve never been that experimental with my food but my confidence is increasing thanks to these recipe cards! Thanks guys

June 21, 2018
Unprompted review
MyCookBox logo

Reply from MyCookBox

Hi Sophie, we are so happy to hear that you are increasing your confidence in cooking. Thank you for the lovely review, we hope you continue to enjoy your boxes and if you ever have any feedback for us then make sure to pop us an email as we love to hear from you!

Rated 5 out of 5 stars

Quick, easy and Delicious

Quick, easy and delicious! Exactly what's needed after a busy day - so simple to follow, with great results.

June 21, 2018
Unprompted review
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Reply from MyCookBox

Hi Helena, thank you for your lovely review! It's so great to hear that you are enjoying our recipes and you enjoy cooking after a busy day. We love hearing your feedback so do keep in touch and let us know how you get on :)

Rated 5 out of 5 stars

AMAZING!!

A delicious box. Would recommend to anyone and at great value!!!

June 21, 2018
Unprompted review
MyCookBox logo

Reply from MyCookBox

Hi Molly, thank you! We're really happy you are enjoying your boxes and would recommend us to your friends :)

Rated 5 out of 5 stars

MyCookBox - finally a recipe box that works for us

After trying out Gousto and HelloFresh I was super excited to get my hands on MyCookBox. I really love the recipe kit concept but could not afford the boxes every week - that was until MyCookBox first turned up on my doorstep. I thought the box was really great value for money and there was a variety of recipes which my partner loves! Couldn't recommend the box highly enough if you hate meal planning and walking around supermarkets every week.

June 21, 2018
Unprompted review
Rated 5 out of 5 stars

Love it

Such a great box! Scrumptious food and FINALLY something in my price range. Have not stopped going on about it to people so just wanted to say thanks!!

June 21, 2018
Unprompted review
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Reply from MyCookBox

Hi Debbie, it's so great to hear you are enjoying your MyCookBox recipes! Thank you for telling your friends about us we really appreciate it! We love to hear your feedback so make sure to get in touch if you have any comments or suggestions!

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