MyCookBox Reviews 

Very good value for money! Much cheaper than other delivery box services and the food was delicious. Very simple to cook it as well, even for me who is not used to cooking different things like “Goan Chicken”. Will be using this service again - happy customer here

Received our first 3 meals on Saturday and have to say after trying the first meal the Spaghetti Bolognese we were very impressed, it tasted delicious. We decided on our next meal the Goan curry and so looked forward to enjoying it, however, when we came to prep it we found that the main ingredient the Goan xacuti curry powder was missing from the ingredients bag, we searched high and low through all the packaging even the box in the bin but could not find it. So Yesterday I looked at their online website for a telephone number so I could call them but there was none but there was an email link so I emailed the company, I also emailed the company via the emails I had received already from them. I asked if they could send me the missing Goan curry powder so we could enjoy the meal before the perishables we’re past their best by date. I received an email today apologising for the missing spice and to say they could not send individual things like the missing spice.....I have to ask why......but they would credit me for the missing spice..Fine if this ingredient was a basic one? but this was the main spice ingredient without which a Goan curry would be just a chicken thigh dish.
They also they said that they could not locate my order and that the first order with them was scheduled for the 16th June, so could I send them the email associated with the account I ordered with, !!!!!! It was the same one that they sent me the confirmation of my new account, order and delivery confirmation so not quite sure what happened there, I think they need to look into their computer ordering system as surely my name address etc should show any order. I replied to their emails at around 1pm today and have heard nothing further, so I checked my account tonight to see if they had credited me for the meal, but again nothing.....Today I have received at least a further 2 more sales and feedback emails etc from the company to the same email that they say they cannot connect to the problem order, without any response to my current issue, I therefore have to give them only 3stars for customer service, bit of a shame really as the meals that we could prepare were delicious.. I look forward to a response from My Cook Box and a resolution to this hiccup...

So I finally received a response from this company ref a refund for the spoilt meal as they could not send me the missing Goan Curry powder for the Goan curry meal,
Wait for it ..........a huge £3 credit agains another meal.....what a joke not even the cost of a replacement meal, and to cap it all, the email stated they had refunded the £3 to my HelloFresh account.....what ..hello you are
Supposed to be “My Cookbox” ......Obviously they are the same company or their Customer service team are not their own but they pay a company who also work for Hello Fresh. Either way after this I have now cancelled my account with them and lowered their score to 1*, I would give them 0* if I could.......Plus never trust a company that does not have a telephone number that you can contact them on...........sort of smacks that they do not have their own dedicated customer service doesn’t it......

Really delicious recipes, simple and easy to cook. Excellent service and great value for money. Have recommended to my friends!

Great value for money - perfect if other recipe box delivery companies are out of your budget.
The quality of ingredients is still high despite the lower price point, with varied recipes that get you cooking meals you wouldn't normally try - who knew lentils taste so good!
Being able to pause the service at no cost is a massive plus, meaning it's flexible around your lifestyle if you're not going to be in for a week.
Highly recommend!

Easy ordering, delivered on time, fresh ingredients, good recipes made tasty meals.