Emma Inc. Reviews 

Simple clean interface and fast response from support... what more can we ask...

Robert

I have been using EMMA for our companies email advertising for several years now and I have to say that they are great! They have steadily been increasing their user-ability over the years and continue to do so. It feels like we have both grown, technically, during that time (myself even more so)! I also love their customer service because, let's face it...I am not the most technologically adept person yet every time I call them, they are incredibly patient and helpful with me.
EMMA also offers seminars, Q & A's, and more to help us to learn more about what they do, their experiences, and to learn more about how we can improve what we do, to better utilize their services.
I applaud EMMA and how they help us achieve our goals in reaching out to our customers! May they continue to do so.
Cheers, Jody

Excellent customer service, always ready to help

Unprofessional customer service from the delivery team. Unprofessionally slow response time that negatively impacted our bottom line. Only fixed an issue when I called into a different team.

I would love to see integration with Raisers Edge for fundraising / NPO.
Otherwise the customer service and tools that you have put out are AMAZING!

Support team is always friendly and very helpful...not to mention patient with those of us who are new to the platform!

I like Emma but sometimes feel it's a bit restrictive. Since I am a one person office for a nonprofit that works internationally, I have very LIMITED time to do all I need to do (bookkeeping, emails, wires, etc.) so anything that's user-friendly is my friend! I would like more direction or templates, whatever aimed at non-profit use. Emma has been great to use but I find myself spending too much time trying to retrofit our nonprofit story into a marketing world. Not all emails are about 'the ask' in nonprofit.

Overall my experience with Emma has been good. I've noticed the last couple of weeks that the website has been very very slow, regardless of the device or computer I'm using to access Emma. I hope this improves.

Overall, experience with Emma is very good, but here are two areas for improvement:
1. When I drag and drop an image into my e-mail, the image doesn't show in preview or test mode (shows as a little "x"). However, it does show up in the final production e-mail. This is an undesirable test of faith!

2. Why can't draft e-mails be deleted? I have accidentally created a number of draft e-mails (usually through multiple clicking on e-mail template) and I can't find a way to clean them out of my list. Looked at help forms, but nothing.

Thanks,

As always, we are very happy with the designers at Emma!

always working on new products and features.For a small company like mine, I don't have a full time marketing team and we do things in house. Emma's newer design templates have offered us an easy way to showcase our business offerings.

Been an Emma client for several years and use their service for several of our clients. Customer service has always been excellent, every time I've had a question or minor issue. Would recommend Emma highly.

For me, Emma has been wonderful since day 1. Responsive, helpful, innovative, inciteful. I could go on, but I don't need to because their work speaks for itself.

I do have problems with MyEmma feezing a lot. I have also lost saved work because of it.

As a one-woman communications department for a small, private foundation, I use MyEmma primarily to stay in contact with our grantee partners in 11 states around the South. While the software is pretty easy to use, my emails frequently end up in recipients' spam folders, even though we are in their contact lists. In fact, *my own* emails end up in *my own* spam folder, and I'm the one who sent them! I contacted Emma about this and they sent me the standard guidelines about subject wording, etc., but those tips have not helped. Included in the guidelines is this: "Update your organization's Sender Policy Framework (SPF) record and register e2ma.net as a sender on your behalf." I am not an IT person. We do not have an IT person on staff. I have no idea how to do this. When I asked if they could walk me through it, they said they couldn't "because every domain has a different DNS management system." I don't know what that means or where to turn for help. My emails to grantee partners are important, frequently alerting cash-strapped social justice organizations to new funding opportunities. It is *incredibly* frustrating to know my emails aren't reaching them.

Emma is relatively easy to use and their support team is very responsive. Only downside is pricing.

Their customer service and response to questions/requests for improvements has been great. They are good at providing how-to's and the format is intuitive.
My only gripe is that it is difficult to take an old email used as a newsletter and make it into a static pdf newsletter on my website.

I like Emma and it certainly works for us. But I would love Emma if there was a way to put notes on the emails. Like wait for blog to post, swap photos and put link in. putting the status would be nice if we are waiting for review from our compliance department and so others on staff could look and see what is missing or needs to be fixed.

The Emma team was excellent during the initial purchasing process, and they've continued to be very responsive. Their support team is easily accessible via Intercom, and our reps have always done an excellent job of keeping us in the loop about any updates to the system, as well as answer more in-depth questions.