Emma Inc. Reviews 

You guy's response rate to your chat line is extremely impressive and I am always grateful for how willing to help and solve problems your team has been. Working with other vendors, getting in contact with the right person can be extremely frustrating. It's so easy with Emma. I have never been disappointed by the assistance your team has provided.

Emma is an excellent e-newsletter platform , which is constantly providing upgrades, improvements and educational support. The success measurement is of each campaign is effective report in all my email marketing clients.

Sometimes the formatting changes from the draft mode to when the email is sent. In particular, the alignment of images and the spacing in the text displays incorrectly. Love the ease of use for this product though. The drag and drop is amazing and it is very easy to import contacts.

everyone is so friendly and knowledgeable. They never make me feel stupid for asking ridiculous questions : ) They always fix my issues PDQ. Love you all !!
Starla Daniels - Hospice of the Western Reserve

I have used several different types of programs like Emma and this is by far the best one I've used so far. The capability to create templates from scratch is great which makes branding your communications easy to do. Their customer service is fantastic and their technicians are knowledgeable and well-trained to support any issue that is presented to them. I recommend MyEmma to everyone!

Customer Service Department is one of the best I have ever dealt with. Knowledgeable, friendly, and patient.

Transitioning to Emma has been amazing for our communications. Only a star loss for not being quite as easy to jump in and figure out as I hoped, but the move has been stellar!

Generally speaking, I have found Emma to be pretty easy to use on my own, but I do appreciate being able to contact technical support when I have a question or encounter a problem. I am not real tech-savvy and prefer to actually talk to a person - rather than look for answers online. The Emma team has always been friendly and willing to help. I think the newsletter I publish through Emma is attractive, clean, and easy to read. And it is truly fun to put together.

I would highly recommend Emma to anyone in need of an intuitive email platform. The workshops, resource materials, support team, and blueprint strategy have been immensely helpful - "added value" is an understatement.

First and foremost, DO NOT spend the $399 on the "training", that is a complete scam.
Second, do not try the product for your business clients unless you are absolutely sure you will be using it for a long period of time. MYEmma will not let you out of the (all together) ridiculous term "contract" they have. There are plenty of other better options that provide the same features with no set contract, ie MailChimp.

Horrible experience, I used the product for one month, with NO real training and discontinued using the product and email marketing service for my business. Yet, MyEmma is still charging my credit card, costing my business money. If a company isn't using your product or you they are unsatisfied with your product, you should not continue to bill them. That is a prime example of a greedy business that doesn't care about Customer Satisfaction, only money.

Emma gets the job done, however there are some real drawbacks. Every single page loads frustratingly slowly, and this is particularly a major issue if you're trying to page through prior emails sent.

Speaking of - why on earth wouldn't you list emails by the date sent, rather than how many days weeks or months previous they were sent? There are all kinds of little unintuitive navigation issues, both within the system and in design? (Why are there so many different ways to change the spacing around a text box?)

That said, the sending procedure is great, and the help chat line is actually useful and informative, unlike many other companies. And it is worlds-away better than all the other free or low cost options on the market. Still, for the price one is paying, you would expect a little more speed and fewer issues.

Emma is very user-friendly and has many features. I can and do recommend it to others consistently. The platform is always growing with the times and adding new features, which is important for communicators.

Overall, I love Emma! I find it fairly intuitive and easy to work with compared to other email services I've used. There are a few things that are a little clunky, like that I can't change the size of photo captions and that my photo sizes are so limited (the difference between "medium" and "small" are often pretty desperate.)

Otherwise, I think Emma is a great tool!

I love My Emma. The platform is easy to use and there are lots of creative options to personalize my mailings.

Our firm is a new Emma user and although we are still learning the finer details of the system, are most pleased with results to date, especially the excellent personal service from Emma Inc.'s team. The drag and drop interface is very well designed and intuitively easy to use, with every feature you might want. The "code your own" window is a hit with us because, well, we love to sit down and just do some nice relaxing HTML coding once once in a while! Thanks Emma!

Great customer service. Awesome product. I especially love Emma Resources where excellent writers post content that educates users and helps them get the most out of Emma.

This is the third client I have signed up with MyEmma.com, which I was drawn to for its improved graphics. Since then, I have had to do cost/service comparisons between all the ESPs in order to sign up with my current client, and the service had to be vetted by the IT folks, as our department was the first to sign up, with Constant Contact as the customary provider. So it proved itself to be the best choice. The service provided by MyEmma for small problems, on-the-spot, can always be counted on with a quick phone call. I ran into big problems with the mailing lists at the new company and earned a fresh round of respect for the delivery team specialists who helped steer us through that. Big fan, here.

Great customer service, platform is pretty buggy though. Looks user friendly, but it's not as friendly as it appears. Help forums are no help whatsoever in my experience, but when I speak to someone on the phone or via email they're always very helpful and kind.

When I needed to talk to an actual person I got help immediately and my problem was solved quickly.