Emma Inc. Reviews 

Our organization had an absurd experience with Emma in which they actually deleted our account. Due to a transition in marketing we had a payment issue, so were past due. Fair enough, it was an oversight on our part. But instead of just suspending our account they deleted it, and now say they can't restore it. Instead, they say they can give us 24 hours to retrieve a minimal amount of data before shutting it down again. When I asked why I couldn't simply pay to restore the account, they said it was too late and we had to talk to sales if we wanted a new one!

Keep in mind we used Emma for 13 years, and this was the first and only payment issue. I've never experienced anything like this and 20 years, and I'm so glad we were starting to look at alternatives anyway.

I have been with emma for 3 years now and the are too expensive and their functionality was not great. Because of covid, we decided to terminate since we need to spend wisely, realised we have only 2 months left before the contract end, but they refused to let us terminate early and given the fact we have been with them and fulfiling all our payment. Strongly will not recommend them.

This film is beautifully photographed and acted. But like so many english films, it is difficult what the actors are saying much of the time; especially in this one where the characters are whispering to one another. Too bad the english are unable to solve the sound problem. I don't suppose they would stoop to including subtitles.........

I've never experienced such poor account management in my entire marketing career. As a paying customer (locked into a three year contract) I can't even say who my account manager is. I have been completely ignored in my numerous attempts to contact Emma and I'm left feeling incredibly frustrated. The system on the whole is ok but has many limitations and it is not fit for our purpose.

Extremely poor accounts management, had several calls during our contract that attempted to repair relationships as our account was left unsupported due to an accounts manager 'leaving' their position.

Promises were made during these calls that, months later, have not been followed up on. The only reason we are still utilising the service is simply because we've already paid for it.

From templates through analytics, I cannot tell you how easy Emma makes it to help communicate to my various audiences. Add their stellar and friendly customer support to that, and you have a winning combination. Emma makes me better at my job every day.

Best customer service. It is so nice to speak with US-based, knowledgeable folks!

Good, but could do with some work on tabulating and text and image boxes.

EMMA is very user-friendly and has great editing features. When needed, tech support to resolve issues has been phenomenal. Response time to questions has been outstanding.

I have found that the expert service from Emma is quickly available and always comprehensive and friendly. E mails are sent very quickly and the reports are useful and clear. I have no complaints! Only compliments.

With a helpful tutorial, EMMA is easy to use and set up a template. It maintains most of the design even in lower versions of Outlook, which our system must use for security. The response time for any issues very quick and things are resolved in a timely manner. The running question/answer board also provide good insight when facing an issue.

Overall I am very pleased. My only issue is that we haven't had enough opportunities to work through the system.

Emma is great! I'm so happy with the customer service provided and the product itself.

What makes it worthwhile is the customer support.

Great Customer Service and intuitive platform.

So far so good. The team has been very professional, accommodating, and have delivered what they needed to on time.

We have been working with My Emma for years and are very satisfied with the great service!

Excellent interface. Easy to use. Has the best customer service/support team I have ever interacted with.