Myer Reviews 

Ordered a present for someone online, 10 days later I get an email saying my order has been cancelled and then my money won't be refunded to me for another 3 days. Cheers Myer you have really let me down and left me in the lurch.

I have had lots of good experiences with Myer online store until my last order. I ordered some bras. One pair came enclosed in a plastic bag with it's tag unattached and loose in the bag. I returned that bra because it did not fit, in the bag with its tag, just as I received it. Myer online warehouse returned it to me and said they could not refund me because the tag wasn't attached!!!! They didn't even phone me to ask me why it wasn't attached! They simply returned it with a note to say it was unreturnable because the tag was unattached! I phoned them to say that I received the bras like that from them but they would not accept my explanation! I find this pretty upsetting as I have been a good customer of their's for a long time with no issues until now! So Myer themselves sent the bras to me in an unreturnable condition and I'm stuck with them! I'm left feeling vulnerable when it comes to online shopping now! That an online shop can send you something in a unreturnable condition and you are landed with it!!! What can we do about this??? I could have phoned them when I received the bras but would they have believed me? I have contacted ACCC and have been advised to write a letter of complaint.

Ordered a kitchen mixer with a ceramic bowl (I live 3 hours away from nearest store, so it had to be online) it obviously arrived damaged, was told I could drive 3 hours to a store to swap out, was trying to email to see what store had stock only to be told that I was given the wrong advise and I would have to post the item back. If it was posted back it could take a week or so to “investigate” the item before I could get a refund/exchange.
Each service team you speak to gives you a complete difference answer.

I am writing to compliment one of your staff at Myer Southland Chanel Counter. This young lady has shown excellent customer service well above all expectations.
I would like Myers to relay my comments on to this young lady and alsoher area manager.
Regards. Alice Houston

Zero star for myer online customer service. Disgusting service whether phone call with actual person or email..which is AI based so never actually get a hu.an response! Took 4 months to get a refund even though they admitted the supplier was at fault. I got an apology, but it was fake and kept being told to be patient! 4 months is extremely patient I think..don't rely on online shopping to be correct or timely. Shocking, I always thought of Myer as being a reputable company..now I'm thoroughly disappointed.

I had a miserable experience with Myer online. They sent the wrong item and then made the return process unnecessarily difficult by providing incorrect instructions. After wasting hours on hold and dealing with constant delays, the issue remains unresolved.
Now, we are heading overseas, and the replacement will likely arrive while we are away. The lack of efficiency and poor communication has been exhausting. I will never shop with Myer again

Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund.

I specifically purchased the items together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.

Placed a online order on Sunday but not long after I realised it was going to wrong address. Rang on Monday to see if staff could help. Rang 136937 placed on hold for around 20 mins eventually Rita picked up and was I told I can’t do anything until I receive the delivery email. VERY POOR SERVICE Waiting so long for someone to pick up and I can’t do anything until I receive the delivery email

I have had the exact same experience as a couple of other poor customers. My order defaulted to an old address, even though it had been changed for a long time. I immediately tried to call customer service, where I waited and waited to be hung up on 3 times. I finally got through to a human, where the overseas line was so bad, I could barely understand. Nothing could be done. I have been a loyal Myer customer for years, but that's it, no more. What has happened to our once beautiful country, it is NOT ok to treat customers like this! Grrrr

If you want to make an online order that disappears into thin air upon payment, then resurfaces a couple of weeks later, (eg when you are on holiday) this is your place. Try to track the parcel? Receive message on tracking link “something went wrong, try again.” I try again, same message for days. It’s like they took $120 from me just to annoy me. Eventually (7 days after ordering) I received an email from Auspost saying they received the parcel. Already outside the “expect delivery 3/7 days metro area” timeframe. And even that is now delayed. Don’t waste your time there are better alternatives. Australia should not accept such shoddy service. I still have not got my bed linen… as I am now on holiday hoping it’s sitting at my front door as there was no option to redirect delivery or deliver to a pick up location …

Just when I thought good old fashioned service was a thing of the past I was served by Victoria from Clinique today. She went above and beyond to get me my perfect foundation. I am so happy with my purchases and the exceptional service I received from Victoria at Myer Joondalup. Thank you!

Attempted to purchase a piece of lingerie today at Myer Bourke St store. Unsuccessful at 2 cashpoints. First attempt at one service desk staff were discussing their lunch break while 5 customers were waiting. I then proceeded to another cashpoint on the same floor and no one was serving. I left my item on the desk and won't be back. I noticed the store was quiet, no wonder.

I have attempted to ring 6 times over several days. On the final attempt I spoke to a human who couldn’t help me.
What has happened to this Australian company?
Very disappointing to see the decline of this Australian icon.

Myer's online customer experience is rigid, rote script-reading that is totally unrealistic and unhelpful. As a regular MyerOne online customer, I noticed my invoice was mislabelled with a non-existent address: the road was incorrect. I promptly followed up, hoping to rectify it. Then tried again and again. No one in the team has even a rudimentary understanding of the word 'service'. Far less were they able to rectify their mistake... And with no supervisor ever available, its 'customer experience' is a complete disgrace.

This was my first and last order. I bought 5 items, which came divided in 4 parcels! I hate when they do this. Plus, one of the items got cancelled after 9 days of waiting.I reordered, as the item was in stock, I even paid for extra shipping, as I did not want to buy more to get free shipping. They cancelled it again. Again, reordered and cancelled. I gave up after that and won't buy from ever again.

I cannot find Industrie as a brand in menswear to help find some T-shirts that I know they sell. Crap search engine!

My wife and I were in Myers carousel buying my son clothes for his birthday ,Zuki went out of her way to make the experience very helpful with great customer service much appreciated

I ordered two of European pillows, at the time they were both in stock. A few days later l received an email telling me that only one of the items was in stock. I receive one European pillowcase, which I'm not sure what I'm supposed to do with the one, since they are used as a pair. So I then requested a return, which I had to jump through multiple hurdles making the process extremely difficult. I call them multiple times before being told that I had to go through their chat AI bot however every time I requested the return form to fill out the AI bot would just send me their refund policy which had no link containing the form so we just went back-and-forth despite requesting multiple times to speak to a real person. Finally, I was able to get onto a real person. I was told if I wanted a refund I would have to pay the postage cost despite it being a mistake on behalf of Myer. I asked them to send me the second European pillow to which they denied. They said it was a 'change of mind request which is was not. I would not recommend purchasing bedding from them, it's a trap to offload their old stock.

Rotten Service - Online purchase $780..18/3 pl as ced order, myer online tracking order couldn’t fine order, rang operator who said she could see it had been dispatched but couldn’t see where to , o would raise an investigation for new number - would take 3-5 days. Next day I received SMS from Auspost to say delivery btw 1 -3.30 & tracking number. Order didn’t arrive, checked tracking and it had been delivered to the north of TAs, I live in Hobart - totally wrong delivery location. I found a number, staff were rude, disinterested and unhelpful. Transferred my call multiple times, did onnected call, I have no way of retrieving my order. What do I do

It is infuriating to receive an online order of clothing with the security tag still attached. The online automated “assistant” was useless, meaning I now have to find time to go in-store to have it removed. What an absolute JOKE!