Myer Reviews 

We had a package delivered that had the wrong contents installed. Wasn’t even a Myer product. After discussion in store that went no where we were told to speak to the delivery company… Myers response was that the weight of the package matched what it should be so the product was correctly
Installed… it wasn’t, and we were told to take it up with the delivery company. For context, my partner who shops spent over 6k in 3 months with Myer and this was the response we got over a $190 dollar order. Courier company was Couriers Please, and Myers are telling us that from their end they have nothing to do with it and it’s our responsibility to chase the courier company and figure it out… way to go Myers, nice way to lose a customer.

Meyer has got to be the worst in customer support that I have ever experienced. Their phone support staff are useless and do not seem to undergo any meaningful training. Their phone support absolutely sucks and it seems as though the whole business is in the toilet. I use to think it was a great place to shop but now it’s the worst and hope they fold soon because they occupy space that is waisted and provide abysmal service. I have deleted my Meyer one membership because they are truly a bunch of losers

Purchased a Breville soft top pure kettle bke700, its lasted 3 months is leaking water pouring from the bottom, the button wont switch it off consistently. If you look at Myer returns policy by the time I do its not worth it. I cant get back to a store which is why I bought online. Dont buy Breville kettles

Purchased a pair of Ai sunnies from Myer only to find out it is on order from China-> No mention on the website for the delay in getting the FKN thing from CHINA !

Do I have to give a whole star?Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself.

After DAYS of back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.

Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.

This entire experience has shown:

Extremely poor packaging standards
Terrible customer service
No accountability
No understanding of consumer rights or basic customer care

A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.

I will not be ordering homewares from Myer online again and I encourage anyone else not to.

Totally disappointed in a pair of Veralli shoes I bought from Myer. In fact I got two pairs in different colors. The strap in the brown is already coming off. The quality must be inferior for the shoes to break in 4-5 wears. I have emailed customer service as well. I need this resolved

I had a really positive experience with Alison and Peter in customer service at Myer Manchester. The staff were friendly, patient, and genuinely helpful from start to finish. They went out of their way to assist me and made the whole experience easy and enjoyable. It’s refreshing to receive such professional and welcoming service these days. Thank you

I had to give a one star to put a review

Zero-star experience with Myer online.

I am extremely disappointed with the service I have received regarding my missing order. Australia Post has already confirmed to me in writing that my parcel was left in an unsafe place, yet Myer still has not resolved this matter or helped me receive the product I paid for.

I spoke with a manager named Shivani, who advised that she would call me back, however I never received a return call. My case was also closed without properly discussing the matter with me. When I requested to speak with a higher manager, I was transferred to another manager at the same level, with no real assistance provided.

As a long-term customer, I find this treatment very upsetting. Customers should not have to chase both Australia Post and Myer themselves just to resolve a delivery issue. I purchased the item from Myer, and I expected Myer to take responsibility for helping resolve the issue.

I have email evidence from Australia Post confirming the parcel was left in an unsafe location, along with all my communication history regarding this matter.

This is only the beginning of my review process. I will continue updating my reviews weekly with further evidence and updates until this issue is properly resolved.

Very poor customer service experience. I would be very cautious ordering online from Myer based on my experience.

Myer has eaten itself. It’s lost the brand identity that once made it a fantastic shopping experience. David Jones has recognised this and offers a far better experience because of it.

As a gold member, I’ve shopped regularly with Myer. Over the last 6 months, I’ve repeatedly had to follow up on partner points earned from Dan Murphy and Petbarn. After 3-4 attempts to resolve the issue with a customer service team that can barely grasp any form of basic common sense, the hassle just isn’t worth it. It feels as if the whole scheme is a scam because it’s that hard to claim your points.

Yesterday, I went into their Joondalup store to buy some fragrance. All their fragrances were locked away. Within the space of a minute, I was swamped by three attendants asking what help I needed. Judging by the eye roll I received from one rep for wanting to browse, and I couldn’t sample any scents, I walked out. I felt smothered and not trusted to try any fragrances I might like.

Later, I went to buy a fragrance online. I found one but there was a difference between the product image, the title, and the description. After following up with their customer service team to clarify which product it was, they asked me to contact the supplier (??). I followed up again, and the next customer service rep suggested I read the product description.

If this is the level of service Myer thinks is acceptable, I see no point spending any more with them.

Looks like David Jones has acquired a new customer.

If I could give Myer ZERO I would. Mon 20-Apr-2026, I placed an on-line order with Myer for 2 pair of Jo Mercer shoes one white and one black. Thu 23-April the white shoes were delivered but not the black. I phoned Myer Customer Service Fri 24-April and told them I had not received the black shoes, they said they would e-mail an enquiry to the supplier. Wed 29-April, still no shoes or response from Myer or supplier. This time I e-mailed Customer Service, they told me they would e-mail the supplier and to give them 5 business days to investigate. Mon 04-April, I e-mailed Customer Service again, they asked me to give the supplier more time. Thu 07-April, still no shoes or response from Myer or supplier. I e-mailed Customer Service again and after waiting 10 business days, they again asked to give the supplier more time to investigate why I hadn’t received the WHITE SHOES. It was not surprising they were investigating the wrong shoes. I told Customer Service they had no idea what they were doing and demanded a refund which I received, at least they got that right. I will NEVER shop in store or on-line with Myer ever again. Myer has lost another customer.

I placed a Click & Collect order before 2pm on Friday for a specific Myer store, ensuring all items were in stock and requiring no gift wrapping or extras. Based on Myer’s stated turnaround times, it was reasonable to expect the order would be ready by Saturday morning, or at least within 24 hours. Instead, despite repeated attempts to contact customer service and the store throughout Saturday, I received no meaningful assistance and was repeatedly cut off.
Customer service provided only generic advice to wait for an SMS, despite requiring extensive personal and collection details first. I explained that we live rurally and my husband was only passing through the area, but no effort was made to help or escalate the situation. Even after being told I would be transferred to the store manager, I was placed on hold and disconnected.
More than 24 hours after ordering, my husband went to the store in person and was still refused collection of the paid items. He was told only one staff member handled Click & Collect, no one else could assist, and there was no option for him to collect the items himself while waiting. The order was finally marked ready for collection at 7pm — after the store had already closed.
This was not only an extremely poor customer experience, but a deeply upsetting one. The gifts were for Mother’s Day and my mother-in-law’s 80th birthday, and both are now left without gifts. The in-store staff were reportedly polite and doing their best, so the issue clearly lies with Myer’s management, resourcing, systems, and processes.
From the online shopping experience, to customer service, to the inability to collect paid items within a reasonable timeframe, the entire process was frustrating, stressful, and unacceptable. Myer has lost a customer.

Zero star - extremely poor customer service. Purchased a set of headphones worth $595. The website auto selected my old address despite me having updated my new address. The parcel was delivered to the old address in a different state. The parcel was left at the door with no signature or photographic proof of delivery. Meyer suggested going to the police which I did, but the police declined to investigate since there was no proof of delivery. I contacted the current resident of the old and they said they did not receive any parcel.
Myer acknowledged what happened but said that it is not their problem. Long story short, since I did not receive the product I paid for I lodged a formal complaint with Consumer Affairs Victoria and I also reported it to the ACCC. I encourage people to do the same so that big companies like Myer stop ripping off people.

How is it possible to be so bad? Orders are ridiculously slow to ship, and trying to get through to them on the phone is even worse.

I can see it seems to be a running theme that Myer has the worst customer service. Glad its not just me. So I happen to place 2 orders from Myer on the same day. One for bedding and a skirt. The bedding arrives with security tags still on it. The kind you cant remove yourself. How do they miss a large plastic security tag ? Now i have to go through all the hassle of returning it and waiting to have the tag removed. The skirt was supposed to be a small. I am a standard sz 8. Always wear a small. This fits like a medium i emailed them and asked to please have a shipping label to send back the issue case and could they please allow the skirt to go in the same package. They said the skirt was "change of mind" and that i would have to pay shipping for it. Both items going to the same place. The mistake they made with the security tag and the inconvenience that it has cost and they can't even offer a lousy shipping lable. They already messed up and would rather infuriate the customer even more when this is their chance to actually offer some service recovery and do the right thing. Disgraceful!!! Why would anyone shop here for clothes when there are so many wonderful competitors who actually provide good service. Learned my lesson.

Ordered online, selected Apple Pay and sale completed but the Myer system added in an address that was 3 years old - even though I have ordered online many items over the last two two years and the system delivered them correctly.

The big issue is calling them to get this changed. Firstly I get a message saying they dont open until 10am. While waiting I use their chat option - remember this is just a few minutes after the order was placed. The chat person tells me nothing can be changed and that I'll just have to wait until I get a email from the courier and try to get them to redirect the order to the correct address.

I then at 10am call them and the call is obviously picked up by a person working from home who offered the same useless advice.

It was their system that chose an old address, but now it is my problem to fix it. Very poor.

Update: Three weeks later and I still do not have the item ordered. I waited until the courier (Australia Post) was nominated and completed a redirection online form. The item has now been stuck at Regency Park for over a week. Connected to their chat line and the person on that told me its on its way and I will get it by last Tuesday - yes that's right, they said its on its way and will arrive a week ago. I promptly told him that that is in the past, to which he then said well maybe you will get it by 29 May. If Myer had allowed an address change within minutes from the order being place all would have be good. I can tell you it isnt worth buying online from them as if there is a problem there is no level of customer service.

have just spent 1hour and 10minutes going around in circles with a female customer service agent. I was trying to cancel an online order that had not been shipped, thus saving Myer the cost of the shipping too. I repeatedly asked to speak with a manager and the female agent read from a script and would not put me through, as she would not help me. I was advised I would need to take the goods when received to a physical store for a refund. I repeatedly explained this was a 2 hour round trip. Eventually she hung up on me. I received no customer service whatsoever. So Myer are now paying to ship the order, upon receipt I waste time, money and fuel returning the goods. Where is the logic and commonsense in this? What has happened to Myer’s customer service, as I received none. Very frustrating and extremely disappointing. Why offer a phone number if staff aren’t going to assist?

⭐ 1 Star

Order value: $800+

This has been an extremely frustrating and poorly handled experience from start to finish.

Within minutes of placing my order, I realised the shipping address needed correcting and contacted Myer immediately. Despite acting straight away, I was told no changes could be made and that I would need to deal with the couriers myself.

The situation has since escalated unnecessarily. My order has been split across multiple parcels and sent with different courier companies, requiring me to track and manage each one individually. I am now being redirected between couriers and Myer, with neither taking ownership of resolving the issue.

One courier has confirmed they only received shipment information but not the physical parcel—indicating that Myer still had control at that stage and could have intervened after being notified, but did not.

As a result, I am now facing a genuine risk of losing over $800 worth of goods due to a preventable issue that I attempted to resolve immediately.

This reflects a serious lack of operational coordination and customer support. Customers should not be left to manage multi-courier logistics issues themselves, particularly when raised promptly.

Very disappointing experience.

Today I placed an online order, but unfortunately it was sent to the wrong address. I only realized this when I received the order confirmation email from Mayer. I called customer service to ask for help fixing it. They told me they couldn’t change the delivery address and that I would need to contact the post office to request an address change. I was very disappointed because I expected them to be able to help their customers.

Myer uses Couriers Please to deliver online product customers purchase. Complaint after complaint about Couriers Please on various online platforms (one popular review site records Courier Please as having 90% negative reviews).

Myer is being mentioned within those complaints as still using this unprofessional and dishonest courier service to deliver goods customers purchase from their store. Reviewers are warning others not to buy from Myer and other stores (Kmart mentioned frequently as well).

As a disabled person who frequents online shopping and relies heavily upon this service, there are things I would like to buy from Myer - but yet I won’t, purely because of the courier company Myer uses. I cannot take the risk that I will never receive what I paid for (couriers are clearly stealing parcels if you read the reviews) or that I will somehow miraculously receive the parcel but it will be damaged (couriers throwing parcels).

Worst DELIVERY experience the frying pans were just chucked in a box at top of each other no padding nothing to protect them from scratching .
CUSTOMER service on the phone was like a robot so unintrested