My Parcel Delivery Reviews 11,551

Error on website stated incorrect drop off point (please amend info) but Mark, sorted for me and arranged pick up for Monday. Very helpful.

Very helpful with tracking a delivery and resolving an IT issue. Great service!

We had tiles delivered today and a young man called Alex was extremely helpful and polite and within the specified time. Thank you so much.

Simple, cost effective, choices explained and fantastic customer service if you ever need them.

Ryan was so helpful and my questions were fully answered straight away. Shall be booking for a pallet delivery with them very soon. Great service - thank you!

Positives: Good price and collected on time.
Negatives: Tracking didn't work and delivery was late. Poor customer service. Poor communication. Requests on chat and by email for investigation and explanation repeatedly met with standard Ts & Cs type response.

I have used twice now and great service. There was a slight glitch with the label, however issue was resolved quickly and with minimum hassle.

One star too much. Telephone number doesn't work. Support is unable to help. Your queries get shunted between department and remain unanswered.
The only thing they are competent at is taking the money ... after that, good luck getting any sense out of them. My parcel wasn't picked up. I was probably one of the lucky ones. There are reports of many going missing and the "insurance" just happens to exclude all household items ... which covers pretty much anything. Go elsewhere. Waste of time and money

Attempted to ship a guitar overseas and after 6 weeks the item didn't make it to the delivery addesss (it was eventually returned to sender) and I didn't get a refund either. Communication was slow and, well, non-existant. Though, in fairness, someone did help me get the parcel back to the sender's address and was helpful at that stage.

But that was a small plus in what was otherwise a stressful 6-week ordeal where I had no idea where the item was, what was happening to it, and why there were issues with the delivery.

There's not much to say apart from do not use My Parcel Delivery — go direct with a delivery company. I was in a hurry and MPD popped up when I searched for shipping a guitar, so I chose them, but I wish I hadn't.

Oh, and I forgot to say that the whole saga started with the pickup not happening on the agreed day. It truly was a sign of things to come.

For customers, go direct with DHL or UPS, or whoever (as they won't speak to you if you deliver via a 3rd-party). And MPD, I'm amazed you're still in business. If you have an inch of decency, you'll reach out and admit to these errors, and maybe even offer some kind of refund! But, let's be honest, it's just not going to happen.

I needed a parcel collected and delivered and having never done it before checked a few companies on trust pilot. These guys had the best reviews so I paid for a premium service, with additional insurance, cost me just under £100. They were due on Friday and simply never turned up! I have opened a ticket to ask what is going on, no reply, and have searched high and low for a telephone number for these guys, it doesnt seem like one exists.How can you be a reputable company with no contact number?!? I have also messaged them on Facebook, nothing.

Would happily use this company again. Competitive price and great service. Ryan on the chat was especially helpful when i wanted some more info.

Great price, great service and great follow up service, have no hesitation recommending them.

perfect delivery - collected when stated - driver polite and friendly, delivered a fragile package intact. great price and service. 10/10.

Disgraceful. A collection was rearranged each day for 3 days but the pallet collection company never received the order even though MPD said it was on their system. They string you along with all sorts of promises that they cannot keep, they mislead you and are strangers to the truth. No phone number so you're stuck with 2 (1?) imbeciles on the chat system who enjoy playing games. AVOID AT ALL COSTS

AVOID! The company works well and they collected my parcel on time, however, I had to cancel one collection and they haven't refunded my money after one month yet.

I have started a dispute with my bank as it looks the only way to get a refund. Make sure to pay using PayPal if you decide to go for it.

This is the worst company I have ever dealt with.
I needed a parcel to be sent from the UK to Australia. Paid £196 and it didn’t arrived in the scheduled time.
After months of emails, broken promises and waisted time, I did my own investigations and it turns out MPD owed money to the courier company that was actually delivering my parcel and was holding my parcel ‘hostage’ until MPD paid up.
After 4 months, I miraculously got my parcel back and used DHL which delivered to Australia within a week.

No sign of any refund from MPD and they have ignored my emails ever since - Disgusting service.

Trading Standards and Citizens Advice have been notified. Just reading other reviews and websites, MPD is very well known to them both.

Footnote: This is NOT the same directorship that founded the company. The original founder/directors left a year or so ago.

I booked a delivery on 26th October. It still hasn't arrived on 22nd November. They have refunded my delivery after having sent 7 emails and a letter but won't refund the amount insured as they're saying the item isn't lost. This was an ebay sale so I have obviously had to refund the seller. They rarely respond to emails and haven't responded to the letter.
I strongly suggest you don't use this company.