MyPersonalisedCase Reviews 

339
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the internet site is simple to navigate, making it exceptionally straightforward to design and successfully place orders for various personalised items. Many people appreciate the good print quality, vibrant colors, and sturdy materials of the custom cases they ultimately receive at home. Though some customers experienced very slow delivery times, constantly receiving delay notifications and emails instead of their packages on the expected schedule. Other customers reported receiving incorrect items, bad sizing around cameras, or poorly printed designs that unfortunately looked quite cheap and tacky.

What people talk about most

Product

People report ambiguous experiences with product, as reviewers express deeply split opinions regarding... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the sturdy build, vibrant designs, and... See more

Order

Clients share ambiguous opinions on order, with some reviewers finding the website easy to navigate. However,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as opinions are sharply divided.... See more

Website

Reviewers highlight ambiguous aspects of website, noting that the internet site was easy to use and made... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Like others have said, ordered a case and received delay email after delay email. Eventually gave up and went with an alternative, which was for the best as I found a higher quality case for o... See more

Company replied

Rated 2 out of 5 stars

Case not that great, not very thick or strong. Sides not covered. No inner rubber liner like many. Personlised image not very clear. Did not give choices like matt or gloss. I have ordered anothe... See more

Company replied

Rated 2 out of 5 stars

Case is nice. Very slow delivery. And case blocks magnetic connection on Pixel 10 Pro.

Company replied

Rated 2 out of 5 stars

I was very excited to order a personalised phone case for my new iPhone with my company logo - I chose one of their set templates which from the black and white image showed a round logo dead centre o... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Contact info

2.9

Average

TrustScore 3 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(339)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

love the case but it not the right size…

love the case but it not the right size round my cameras

November 28, 2025
Unprompted review
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Reply from MyPersonalisedCase

Bedankt voor je feedback en excuses dat het hoesje niet goed om de camera's past. We nemen per e-mail contact met je op om dit op te lossen en sturen uiteraard altijd gratis een vervangend product indien nodig. We hopen dit snel voor je in orde te maken.

Rated 5 out of 5 stars

Quality of the product is excellent.

Quality of the product is excellent at a competitive price.

November 20, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Ray! We're really glad to hear that you're happy with the phone case.

Rated 2 out of 5 stars

Case not that great

Case not that great, not very thick or strong. Sides not covered. No inner rubber liner like many. Personlised image not very clear. Did not give choices like matt or gloss.

I have ordered another case from another company.

Sorry. I would not have given poor review, but they asked for a review.

November 16, 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 1 out of 5 stars

I had high hopes for this

I had high hopes for this, judging from past experience with other companies. Alas the personalised case I received was a poorly fitting case with sides that were loose and an image not on the case but on a paper sticker stuck on the case. And it wasn't even glossy.
If I could give this zero points I would.
A BIG waste of money.

November 3, 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this Antonis. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 5 out of 5 stars

Absolutely awesome job with my…

Absolutely awesome job with my personalised phone case ,highly recommended and good competitive prices

October 24, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Gary! We're really glad to hear that you're happy with the phone case.

Rated 5 out of 5 stars

amazing as always

amazing as always - been ordering since 2022 ✨

October 20, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the case.

Rated 5 out of 5 stars

I know buying from this company I’m…

I know buying from this company I’m going to get a quality product value for money with a quick delivery

September 25, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review! We're really glad to hear that you're happy with the quality.

Rated 2 out of 5 stars

Poor quality - disappointed

I was very excited to order a personalised phone case for my new iPhone with my company logo - I chose one of their set templates which from the black and white image showed a round logo dead centre of the case - I uploaded my logo and couldn't wait to receive it but when it arrived I was really disappointed as the logo is not centred horizontally or vertically - it looks terrible and I can't use it as instead of looking professional it looks the opposite - very poor - I double checked on the site the the circle in the template cannot be moved so it's been designed badly. I sent feedback to the company to say all of this and have heard nothing back - I will not be using them again.

September 17, 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this Michelle. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 3 out of 5 stars

Good case

Good case, Like the custom print and was delivered quick but the cut out for camera doesn’t quite fit exactly, misses by 1mm, still using it, just not perfect

September 7, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you for your positive feedback! We're thrilled to hear you're happy with the delivery and the item. 😊

Rated 5 out of 5 stars

Love that I can design my own case

Love that I can design my own case, I've put my business card on mine and it's attracted a lot of attention. Super quality and fast delivery. Couldn't ask for more 😁

September 4, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Claire! We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 5 out of 5 stars

Brilliant case 👏 photos on it too are…

Brilliant case 👏 photos on it too are excellent. Thank you 😊

July 26, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Rob! We're really glad to hear that you're happy with the quality.

Rated 1 out of 5 stars

I ordered a personalised phone case…

I ordered a personalised phone case from MyPersonalisedCase on 7 August 2025 and paid extra for express delivery. According to their information, the package was supposed to be delivered by 9 August, but I didn’t receive it until 20 August – 11 days late.

Because of the delay, I can no longer use the product for its intended purpose.

It is also practically impossible to contact the company. You need to log in to reach customer service, but I cannot log in – and they are unable to send me a new password. This leaves me with no way to get assistance.

A very disappointing experience, and I cannot recommend purchasing from them.

August 7, 2025
Unprompted review
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Reply from MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 5 out of 5 stars

This is the 3rd case I have got due to…

This is the 3rd case I have got due to upgrading phones and the quality of the case is amazing I wouldn't order a personalised case anywhere else x

July 10, 2025
Unprompted review
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Reply from MyPersonalisedCase

Thank you so much for your wonderful review Louise! We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 1 out of 5 stars

The phone case for my phone was too big…

The phone case for my phone was too big and there were scratches all over the pictures

July 22, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

We are so sorry to hear this. That’s definitely not the experience we want for our customers. Please reach out via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms

Rated 3 out of 5 stars

Not to bad

Not to bad, pictures come a little blurry. Need to look close at the pictures

July 28, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Callum. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 1 out of 5 stars

I ordered a personalised phone case for…my son

I ordered a personalised phone case for my son's phone, which was due to be delivered by the 15th of July. Despite multiple attempts, I have been unable to get in touch with your team. I have already paid the full amount, but the phone case has still not arrived. I am extremely disappointed with this experience and would appreciate an urgent update regarding the status of my order.

July 15, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Parul. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 1 out of 5 stars

Terrible quality…..

Terrible quality…..

I did contact you and was told that is the quality so no redo/refund!!!

July 10, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Sorry to hear this, Suzanne. That’s definitely not the experience we want for our customers. Please reach out again via our contact form so we can review this and find a solution: https://www.MyPersonalisedCase.co.uk/help/contactforms.

Rated 5 out of 5 stars

A brilliant product

A brilliant product. Prompt despatch. A fair price.

June 7, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your wonderful review!
We're really glad to hear that you found the right case and that you're happy with the quality.

Rated 5 out of 5 stars

Excellent service- my husband loves his…

Excellent service- my husband loves his case .. very easy to do .. excellent printing .. very good delivery- will definitely use again ❤️

June 5, 2025
Unprompted review
MyPersonalisedCase logo

Reply from MyPersonalisedCase

Thank you so much for your lovely review, Julie! We're thrilled to hear your husband loves the case – we hope he enjoys using it every day! Spread the word!

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