Mickey mouse organisation. Ordered item. Says UK, get confirmation. After many days email stating because I have not responded they are cancelling order and refunding. Yet to receive money, but is non... See more
My Pet Superstore
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This one went horribly wrong - delivery was delayed, then damaged, then incorrect then eventually sorted after ...12 days. Fair play to the Pet Superstore - it does seem to be the courier compa... See more
They sent the parcel and stopped delivery once they had debited my account! There is no phone accessible number and the website 'is down' - DO NOT order from these frauds. Disgusted.
I ordered my pet food on 6th May with an expected delivery date of 13th May. On 20th May it hasn't even begun its journey to me. Appalling.
Company details
Information provided by various external sources
My Pet Superstore is an online pet shop selling quality toys and accessories for your favourite pet. We are a family run business, and our main aim is to offer a range of carefully selected products that will help you keep your pet happy and healthy. We strive to offer good value on every order, along with excellent customer service.
Contact info
People also looked at
Tough toys for a destructive dog
My Pet Superstore delivered what they promised when they promised. I will have no hesitation in using them again. My dog loves the toys and they will last!
Fantastic
Was smaller than I thought but I'm glad it is now, as it fits just where I want it to. I have got one spoilt kitten.
Tuff octopus
Would use this co. again for any tuff dog toys. Efficient and quick delivery, thanks.
Excellent
Excellent item , Cat has played with this ever since & has enjoyed them self
Good products fast delivery.
Bought Dublin waterproof collar to replace another I had bought recently from a different supplier which turned out to be a bad buy. So impressed I ordered another one for my other dog so now 2 happy dogs who love running in the sea.
.super proper service.
.its the way it should be.
ordered an item. it arrived quickly. and its damaged. oh well shit happens.
got in touch and got a replacement for free.
im happy. me cat is happy. even my wife was happy for a moment, until she found something else to be not happy about.
gonna buy from these guy again in the future.
nice to do business with them.
Great service.
Great service, with goods received quickly. Highly recommended.
Wow what a speedy service
I ordered a toy for my cats on the Thursday before Christmas but I only had second class delivery so I expected it to arrive after Christmas. I was so pleased and surprised when it arrived on the Saturday. I will definitely order again from this company. My cats love the toy it is the Bergan turbo scratcher interactive, loads of fun watching them play with it.
Friendly and helpful and fast
I was delighted to be informed by email that the item I was looking for was back in stock, I ordered same day and delivery was fast. Thanks
Arrived on time!
My purchase arrived on time in good condition. I was kept up to date on the status of my delivery. I can't comment on how well the company would deal with a complaint or a return - I have not had to test this out. All in all satisfied with my purchase.
excellent service from beginning
sales simple and user friendly, efficient, product excellent and delivery super fast cant beat it!
Brilliant and the service was excellent
I wanted tough toys for my staffie who likes nothing better than taking the stuffing out out his soft toys, but boy is he finding this hard work with the tuffy ball and gear ring.
Great customer service!
The company was really flexible about delivery. Request was dealt with quickly and efficiently by email. Everything went smoothly and with no fuss. Delivery on time. Everything well packed. It was great that I got free courier delivery (you need to spend the required amount) and would have had items delivered next working day if I hadn't changed this.
Would definitely use this company again.
Great Balls !
I purchased a pair of giggle balls for my staffie, My Pet Superstore suggested that these balls are tough! 10/10 to you for the description. The balls arrived very quickly and well wrapped. I will defo, be back to purchase more stuff as the price was very competitive. Lorna
Excellent service and speedy delivery.
Excellent product and service and very speedy delivery.
Excellent service!
The goods were exactly as described and arrived promptly.
Very good customer service
I had to email My Pet Superstore to find out where my order was, which was my mistake as I thought I had ordered it two days earlier than I actually had. Got a reply almost straight away and the goods turned up as promised.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

