My Pet Superstore 

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Rated 1 out of 5 stars

Mickey mouse organisation. Ordered item. Says UK, get confirmation. After many days email stating because I have not responded they are cancelling order and refunding. Yet to receive money, but is non... See more

Rated 2 out of 5 stars

This one went horribly wrong - delivery was delayed, then damaged, then incorrect then eventually sorted after ...12 days. Fair play to the Pet Superstore - it does seem to be the courier compa... See more

Rated 1 out of 5 stars

They sent the parcel and stopped delivery once they had debited my account! There is no phone accessible number and the website 'is down' - DO NOT order from these frauds. Disgusted.

Rated 1 out of 5 stars

I ordered my pet food on 6th May with an expected delivery date of 13th May. On 20th May it hasn't even begun its journey to me. Appalling.

Company details

  1. Pet Store

Information provided by various external sources

My Pet Superstore is an online pet shop selling quality toys and accessories for your favourite pet. We are a family run business, and our main aim is to offer a range of carefully selected products that will help you keep your pet happy and healthy. We strive to offer good value on every order, along with excellent customer service.


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Rated 4 out of 5 stars

easy and fast service just poor quality item

Could not fault the easy of the website buying experience with easy step by step sections showing you clearly what you have ordered and can expect. As for deliver it arrive two days later even with me purchasing the item on a Sunday evening. Unfortunatly my three year old lab found the quality of the stitching no match for less than ten min rolling around with which is not what I expected for what was advertised as a tuff dog toy. He is a chocolate labrador with the brain of a dish cloth not a demolition expert. Would definatly shop here again just go for a different product range...

February 9, 2012
Unprompted review
My Pet Superstore logo

Reply from My Pet Superstore

Hi Nick,

Thanks for the positive comments about your buying experience, however I'm sorry that you're not as impressed with the toy. I'll get in touch directly to discuss either a refund, or replacing the item.

Rated 5 out of 5 stars

Easy ordering, superfast service and great products, thanks!

I've been hunting for the Rainbow Catnip toys since I bought one a few years ago. It's the best thing in my cats' world but after so long looked disgusting so I wanted another. No other catnip toy comes near these. I googled catnip and My Pet Superstore came up. I was delighted with the other items I bought for my feline family and everyone is in raptures with the new catnip toys. Purrrrrrrrrrrrrrfect!

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

best yet

fast and easy to use website. Fast delivery and no probems with the products. Have recommended to friends.

January 18, 2012
Unprompted review
Rated 5 out of 5 stars

Awesome products & service

I have bought from MyPetSuperstore
2 Cat Bowls that were perfectly wrapped to ensure no breakages
A Dart laser toy, that both cats go mad for;
A Twitch, that my boy cat plays with for hours & whilst my girl cat trys to work out how it works...
8 Yeowww cat nip toys - these last for months, both with the smell of the cat nip and the quality of the material, and my cats are tough on toys!
Everything has arrived well wrapped and the next day.
I will be using them again, and again and again!

January 17, 2012
Unprompted review
Rated 5 out of 5 stars

"TUFF" TOY INDEED!!!

This tough dog toy has been hugely popular with my English Bull Terrier - every toy I have bought her in the past has not lasted very long with her powerful jaws, but so far so good with the Tux - I would highly recommend this versatile toy to any tough chewer and stuffing it with treats creates a whole new game!! I would say however, that I don't leave my chewer alone with her tux for long and I supervise her play with it at all times.

January 15, 2012
Unprompted review
Rated 5 out of 5 stars

very efficient

Was very impressed in how quick and efficient the delivery was of the item. My cat absolutely loves her present.
Thank you again will be recommending your website to all animal lovers

January 13, 2012
Unprompted review
Rated 5 out of 5 stars

When there was a fault with the item I purchased, My Pet Superstore gave excellent customer service.

I bought a well-reviewed product that had a faulty part. I sent an email to My Pet Superstore and swiftly received a helpful reply. I chose to have a replacement part rather than a full refund of the cost of the item and postage. The replacement part was sent immediately with no fuss. I didn’t have to return the faulty part, so there was no hassle.

January 13, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mydog Tuff Toy
I was very pleased with the prompt delivery of my order.
The product was larger than I thought it would be but that is for the better as this toy will be played with by 2 Gt Danes and 2 Newfoundlands.

I was impressed by its sturdiness and it is very well made.
So far it has survived a great deal of rough tugging games with all four dogs pulling at it at once and it does not show any signs of damage.

An excellent product for very large dogs and worth the price.

January 13, 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding service with quality products!

I have bought several items from this site; the products are of high quality, the delivery is incredibly efficient and the customer service team were very quick to reply to my questions. Full marks and I'll certainly be shopping here again! Thank you.

January 12, 2012
Unprompted review
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