MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay well clear

Was supposed to be an action figure all i got was a very faded keyring that looked nothing like the picture I sent £25 of total crap do not be fooled by the adds don't do it

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent present!

Beautiful cube for my husband’s birthday. He will keep it in his office which bring out the colour and fun on his desk. Great delivery and customer service. Thank you!

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered “3D Effect Action Figure Pack…

Ordered “3D Effect Action Figure Pack Packaging Toy Box Style Art Gift Personalized Acrylic Keychain Gift for Dad Father's Day Gift”. No preview shown when ordered. Arrived within delivery time but product is awful. Really cheap quality and dull colours. No definition to the picture. Total waste of money. This was meant to be a gift but unfortunately it will be going in the bin.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER! Horrible quality

After one month of ordering 2 personalised mugs and not receiving any notification of them being out of stock I decided to wait for them to restock and send them out (after I contacted them why it’s taken so long). They then said that they prioritised my order. When I eventually received it they sent the same mug twice instead of two different personalised mugs and even the quality was horrible!!! Looks nothing like the picture and is so blurry you can barely read the personalised names. Absolute waste of time and money!!!

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

I’d recommend this site

I liked that I could see the position of the photo I wanted imprinted actually on a lamp so I knew it would look right and the person I bought it for is delighted.
I ordered for someone else on a different sight that didn’t show the pic on a lamp and it was only when it arrived that I discovered the pic needed more cropping as the peoples heads are too high. The lamp will need to be tilted to see them face on.
I’d recommend this site.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

poor quality lasted 5 months

Ordered a photo key ring with 6 photos in a red leather case. Initially it was good but 5 months later the photos bubbled and fell to pieces. When I tried to give feedback and sending a screenshot of my order they said " we can't find it in our system" they instead gave me 10% off but why would I buy it again it ended up being rubbish.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Should of been delivered 7-10 days

Should of been delivered 7-10 days , nearly 10 weeks later arrived
Extremely disappointed when it came today, shocking quality
On website products look impressive
Don’t be fooled
Wish I had read the comments on here first

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

I was charged almost £40 Inc delivery…

I was charged almost £40 Inc delivery and what I recived was total rubbish that went straight into the bin.
Both heads chopped off, picture does not fit the heart frame.
The picture I sent looks like it's been photo copied and stuck on a piece of cheep plywood.
Packageing was wet and ripped.
Do not trust this company with any gift for a loved one.
Can't contact the company as the website doesn't allow you to contact them.
Stay away from this company if you value your money, as they obviously don't.
Complete crap

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

I didn't receive my order

My package was delivered to the wrong address. I purchased shipping insurance on the package but when I reached out to customer service I was told I needed to submit a claim with the shipping company. I was given no contact information for the shipping company and when I attempt to contact them using the tracking website, the phone number does not work. I have hit a dead-end and have received no additional support.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Product was received damaged

Product was received damaged. It was shipped with scratches on it and faded, not product control by this company clearly. It was packaged well, triple bubble wrapped and arrived in 2 weeks, need to do better at the production phase

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

A+++

Excellent communication, great after sales service , friendly helpful staff A+++

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Scam alert

Money taken, items didn't arrive, kept trying to delay shipping to surpass PayPal money back guarantee. Luckily, I raised a dispute in time. Seller's response was 'close the dispute and we'll send you the items'. Very dodgy, I'd avoid at all costs.

January 10, 2025
Unprompted review

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