MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this useless company

Useless. Took 3 weeks for my items to arrive despite paying for an express delivery.
When the items finally arrived. They were broken! Don’t waste your money. If they don’t respond to me soon with a full refund. I will be taking matters further.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE !!!

Joke paid 30+ quid for a moon light the picture that is sent doesn't evan match what's came just looks like a white lump.on the thing asked for refund they said u can only have 2.95 back joke DO NOT ORDER FROM.HERE robbing basterds

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy from here!!

Don’t buy from here if you want to personalise. Shockingly shit personalisation looks nothing like the photo sent and takes ages to arrive even though it says 7-10 business days it took way longer. Do not recommend

December 30, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic gift

Ordered a personalised moon lamp was great quality and arrived well packaged very happy with the gift thankyou

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Defective product

They sent a stained wallet. Communication problem. No possibility to return the product. They did not want to refund the entire amount for the product . They offer some ridiculous amount of a few pounds as compensation. I do not recommend. The product is not the same as in the pictures on their website.

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a moon lamp at beginning of…

Ordered a moon lamp at beginning of December, was told 7-9 days delivery, paid £10 for postage to ensure it arrived before Christmas. 8 days later after receiving no confirmation email of my purchase, I am told in an automated response that my order is "in the production phase" and will be shipped in the next 48hrs" and then will arrive with me in the next 7-10 days after that. I have emailed twice with no response about a refund. TERRIBLE CUSTOMER SERVICE- DO NOT USE, there are plenty of better options out there!

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The wallet I received was great quality and the printed image was beautiful. Unfortunately the text on the wallet was misspelled, accidentally by myself. I contacted customer service straight away and Sara could not have been more helpful. She was responding back and forth with me via email and was happy to help in anyway she could. I will now be receiving another wallet for a small cost to replace the first one. Couldn’t be happier with the service I’ve received, especially at this time of year. I would definitely recommend.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Received Christmas photo bauble which I wanted to give as a gift. Nothing like expected or advertised. Too awful to give. Paid over £26 including postage…..
Complained including photos - offered £2.39 refund.
I do not recommend this company.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company ordered my…

Do not buy from this company ordered my item on the 7th paid extra for priority delivery not arriving till 3rd of January but it says delivery within 7 to 10 days and it does not say from what I can see that the items will come from China if I knew it would take this long and it wasn't even coming from uk even though it says my photo wallet uk I would have purchased elsewhere false advertising need reporting for misleading buyers which I will be doing

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered at beginning of Dec

Ordered at beginning of Dec, was told 7-9 days delivery.....! Sent numerous messages & today got an automated response telling me my order is "in the finishing proces & will be shipped in the next 48hrs" then will be 7-10 days after that. Was told I couldn't cancel as there isnt a fault. Not going to arrive for Christmas!!! Terrible company. Will not use again.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Not based in the UK

Business gives the impression of being based in the UK but manufactures and sends from China. Paid for priority sending (5-7 days) a week ago and item has only just left Hong Kong today. Unlikely to be here in time for Christmas and would not have used them had I known they were not a UK business. Misleading business and would not recommend.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product and great price

I purchased a photo moon lamp for friends who sadly lost their cherished pet dog last year, I had his picture added to the moon lamp and it looked fantastic, I'm sure there will be tears when they open it Christmas day, fantastic product and great price

December 18, 2024
Unprompted review
Rated 3 out of 5 stars

Site purports to be a uk site but is…

Site purports to be a uk site but is actually Chinese (items shipped from Hong Kong). Ordered on 5th Dec and according to tracking received as of 19 Dec items have not left china.
Even if the items are great there’s a very real chance that they will not be here for Christmas now.
Would not use again.

December 5, 2024
Unprompted review

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