MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. I needed a replacement and their communication was excellent, quick, friendly and gave me confidence in the company as I hadn’t ordered anything before and it had popped up on facebook. I did read their reviews before I ordered and they haven’t disappointed.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality item

Packaging not great poor packaging not as not as nice as advertised cannot upload a photo it is the picture globe I purchased 2 for Xmas presents took 2 weeks to arrive strongly advise not to buy

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality item took bit longer than…

Good quality item took bit longer than i thought. Only downside was Yodel who delivered item for them left it behind bins on ground and never said it was delivered so if they still use Yodel i would not be ordering from them. Item was outside in rain for 2 days.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Music fridge magnet …

Bought a fridge magnet that played music , the picture i sent in was a professional taken on our wedding day . High grade picture . The box it came in was not the best but could live with it. However the magnet it self was terrible . The picture was 100 times brighter and you couldn't see me or my wife. Reported it to get told it was the best they could do and offered me £5 compensation

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

My kids look like monsters

My kids look like monsters! I am thoroughly disappointed...I sent you beautiful pictures for my son's wallet. The pictures look NOTHING like the ones I sent. I am SO beyond disappointed!!!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered this product for a friend for Christmas.

I ordered this product for a friend for Christmas. Her husband passed away 6 years ago & I saw this & thought how lovely it would be for her. I had a picture of them both placed on the front of the moon & always in my heart on the back. The item took just under 2weeks to arrive. I cried when I opened it- it’s perfect. I’d love one for myself. Thank You so much.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering,
Delivered within specified time.
Love the fact you can put your favourite person on the item.
Great that the item can be charged.
I also loved that the packaging was the same image of my granddaughters favourite performer.
The music sounds great too, does not sound tinney or screechy at all.
The packaging, cable and the stand cost extra, slightly more than I would want to pay but it is a Christmas present- overall it looks awesome and I would purchase again.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

ordered the customized guitar pics with spotify code. colors were dull and photo was blurry. the spotify code did not work. They did not want to offer a refund. Finally offered to replace. I paid for expedited shipping and it’s been a month and the replacement product has never arrived.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

I don’t know how they could mess up this bad

My first order with this company a year ago went well so I thought I could trust them. I made a new order a month before I had to leave to the airport. I sent a perfectly visible photo but somehow they make my face in the photo very dark and barely visible of any features. They sent a preview photo and sent a response of how bad it looked but apparently they didn’t listen because 8 days later I got it in the mail and my face was completely inked out, even worse then the preview photo. What’s the point of gifting this to someone of them and a black blob? Anyone working on it would be able to look down and say I should retry because it looks horrible. They only could give half my money back but I was forced to reorder and basically had to draw it out for them. I paid a ridiculous amount for the fastest shipping they had… 11 days later it’s still not here and this customer service lady I’ve been emailing is apparently a robot with no understanding of my situation because I can’t get any real help out of her and had to repeat myself multiple times. I showed my friends and family and they too are baffled at my situation. I tried contacting the delivery service but no one will respond. I hate to be that person and I’m not even exaggerating but I’m very upset with this company, I thought I could trust them to do their job.

November 26, 2023
Unprompted review

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