MyPhotoWalletUK Reviews 

145
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the delivered items looked extremely cheap, poorly manufactured, and completely different from the pictures shown in the online advertisements and product descriptions. Many people also struggled with severely damaged goods arriving in flimsy packaging, alongside unexpected international shipping delays that completely ruined important holiday gifts and special occasions. Some reviewers were happy with the prompt customer service support and quick responses when dealing with transit damages. A few consumers additionally mentioned receiving lovely items accompanied by fast delivery times and smooth overall communication from the team.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about quality and expectations.... See more

Order

Customers had ambiguous experiences with order processes and shipping. While many reviewers shared details... See more

Delivery service

Consumers experience great frustration with the delivery service due to late arrivals and lost packages. Many... See more

Quality

People report widespread disappointment and negative experiences regarding poor product quality. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more

Company replied

Rated 1 out of 5 stars

Don't purchase from this company. My item (personalised musical framed photo) arrived badly damaged, unfinished as it came without a back to it, no front glass or plastic covering frame & no... See more

Company replied

Rated 1 out of 5 stars

I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(145)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM 🚨 DO NOT BUY FROM THIS COMAPNY

SCAMMERS... DO NOT ORDER FROM THIS COMPANY..
I ordered my item beginning of February and a month and half later and still have not received it! I emailed them so many times either no replies or when they do, they lie into your face. 5 days ago they said my ordered will be shipped in 48 hours and I contacted them today, they said it’s not even been shipped. IN CONCLUSION 6 WEEKS GONE, MY ORDER STILL NOT PROCESSED! I’m glad I ordered from PayPal, otherwise I would never get my money back! SCAM SCAM SCAM SCAM SCAM ALART ALART DO NOT BUY FROM THIS COMPANY

March 15, 2021
Unprompted review
Rated 1 out of 5 stars

If I could grade 0 star I would!!

If I could grade 0 star I would!!! I wish I read this review page before I purchased this item!!! I’m so angry and disappointed! I ordered my item on the 4th of March and paid nearly £10 for delivery to be required within 4-6 days ( In time for Mother’s Day) it’s now the 11th March and I have received and email stating my order hasn’t even been processed yet! And when it is it will be delivered in 7-12 days!!! Absolute con of a company! Do not waste your money!!!

March 11, 2021
Unprompted review
Rated 1 out of 5 stars

Hello bunch of useless!

Hello bunch of useless!
First of all you take money from people promising them that their order will come in 3-5 days if they pay £15.99 extra which is a big lie ‘cause my order came after a month.
Second you are not even able to copy the correct address to attach to the delivery package.
Third ,you give wrong information about delivery company (wrong name )DHL,wrong ‘cause actually was FedEx the one who delivered my parcel.
Other think I paid for gift wallet bag £1,99, Guess what? Never get any.
And about the costumer services,they will bother to answer you after a week sending almost every day emails regarding with.
Very disappointed,rude,very unprofessional,very useless.
On the end not to mention that the wallet looks nothing like in the picture.DO NOT BUY FROM THEM .
Looks cheap , awful and you end up paying too much for that rubbish.For example I personally paid around £50.
AVOID BUYING ANY STUFF FROM THIS WEBSITE

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service, been waiting for 15 day for my item then write emails with question about my item and its wasn't even done, so extended my order over a month, what a "good company" dont use this company if don't wanna wait months and months for you item.
Pluss if you cancel your order you have ro pay 9£ that's absolutely disgusting from company who bricking them own terms and conditions..

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company!

Absolutely shocking company!! Please guys avoid at all costs. I ordered a custom music plaque and paid extra for express delivery (4-6 working days), the product finally turned up 16 days later and the company didn’t respond to my emails for a further 6 days. When I opened the package the Perspex had several noticeable scratches on it and was of poor quality. Complained to them and the offered me a measly 10% refund. After battling it out over email which took an eternity I finally had enough and made a complaint through PayPal. Can’t stress enough to avoid this poor excuse of a company at all costs!!!!

February 27, 2021
Unprompted review
Rated 1 out of 5 stars

Horrendous: Avoid

I ordered a product on the 8th of February, used the ‘VIP’ and DHL Express deliver option to ensure it arrived on time. I am still to receive the item and have emailed twice now about the product. I received a email saying it had been shipped yet I can’t track the parcel for peace of mind. It’s a truly awful service that has been offered. Yet the money was swiftly taken out of my account. I would avoid using this website, purely because of the customer service. I’m not even sure I’ll receive my items at this rate.

February 24, 2021
Unprompted review
Rated 1 out of 5 stars

Just purely shocking - delivery, goods, service

Paid extra for faster process and shipping as they offering vip service, which was total shambles. Wallet was only posted after I logged a complaint, which means instead already rather long 15 working days delivery time, it only arrived after 25 days- way too late for the birthday recipient. The business hasn't even acknowledged my email, they just despatched the goods, no apology or even acknowledgment of failure of their services. Picture is not high quality as shown on web, so truly shocking. Do not waste your money.

February 24, 2021
Unprompted review
Rated 1 out of 5 stars

Brought a gift for Valentine’s..

Brought a gift for Valentine’s no correspondence!! Such a shame because they advertise lovely gifts. Customer service... what is that? As they don’t get back in touch. Will never use again

February 20, 2021
Unprompted review
Rated 1 out of 5 stars

This is a shocking company

This is a shocking company. They put all over there website a gaurenteed date of delivery, and yet I'm still waiting 3 weeks after that date. They are the worst company I've ordered from. I will be telling my staff and everyone else I come across to not order from this absolute shocking so called company!!

February 19, 2021
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Dreadful service. I was told the item I ordered was out of stock and ‘delayed’ so I asked for a refund, as soon as I mentioned the word refund surprise it was back in stock. However, the item still hasn’t arrived (it’s been 3 weeks now) no reply from customer services and I feel like I’ve been robbed

February 19, 2021
Unprompted review
Rated 1 out of 5 stars

After seeing the company advertised and…

After seeing the company advertised and the spotify plaque looking so nice I thought I would order one for valentines day ..when it arrived was very disappointed .looks cheap ..and all the perspex was scratch .when I emailed to complained they replyed and answered a question I didnt even ask did not mention about the damage to the product so I emailed again heard nothing back .My advice do not order from this company..!!

February 16, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, avoid, avoid. The printed product is horrendous. Please, please don't go anywhere near them.
I wish I had checked into them fully before ordering.

January 12, 2021
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. Never received my merchandise. Email is the only communication. Vivian is the contact via email, probably a bs name. Going to the bank to get my money back. Never order from here..

January 8, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered product for Christmas gift

Ordered product for Christmas gift. Wallet never arrived and I constantly emailed asking for tracking information. Finally was given information showing product didnt ship. Asked for refund and all communications stopped. Dont waste time or money on this.

January 4, 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Delivery fee was more than half the cost of the product and took ages to arrive. Product nothing like described. Company not in the UK. I feel like I've been scammed.

January 1, 2021
Unprompted review
Rated 1 out of 5 stars

Company is a scam!

The products are expensive and delivery prices are outrageous! Item never arrived, trying to sort a refund through the company or get PayPal protection to refund it. NEVER AGAIN!

December 21, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible customer service, low quality but high priced.

Recently brought a lighter from them. It is already pricey, but then they stick a massive delivery charge on top. And when my item arrived I was told I have to pay customs on top of that. This site is literally called MyPhotoWalletUK and has a .co.uk website but it is all just to fool you, the lighter it’s self is very poor quality. £70 down the drain. DO NOT WAIST YOUR MONEY! Oh and I was also greeted by a passive aggressive customer service helper, who messaged me saying “So sorry to hear you had to pay tax” when all I asked was “why am I being charged customs when I’ve already paid for the item, the postage and the Tax” very rude and not helpful people at all. If 0 was possible.... it still wouldn’t be low enough.

December 16, 2020
Unprompted review

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