Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Mark Valdez provided me exceptional service for my car loan. He was very prompt on his follow-up calls. He contacted the dealership prior to me going to see the car and spoke with the finance manager... See more
Company replied
If you enjoy earning rewards online, MyPoints is a fantastic choice. I've had a great experience with their engaging surveys and diverse activities. It's definitely one of the better sites in this cat... See more
Company replied
I have been a member of Mypoints for at least 15 years. I love everything about it. It is easy to earn points. The gift cards are great, I never had problems with the website, and customer service mem... See more
Company replied
4.3
Excellent
26K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is anyone else having a problem…
Is anyone else having a problem redeeming there points.I clicked redeem but it will not send a code to my phone to redeem my points.
September 12, 2025
Unprompted review
Reply from MyPoints.com
We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.
My experience was great because of the…
My experience was great because of the ease of getting my questions answered.
October 11, 2024
Reply from MyPoints.com
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
steal your money
Hard to earn money - they never credit for surveys, magic receipts - fight for every penny. And when you're ready to redeem they deactivate your account. They suspended my account without any explanation. I assume just to steal money. It's outrageous! At least they must explain the reason and try to resolve problems. No customer service at all. PS as you see they never read any comments. They just provide generic replies. SCAM!
August 23, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Reply from MyPoints.com
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
SCAMMERS!
If you want to waste your time - go for it. You may never get your earned money. MP simply deactivate your account without any explanation. Only scammers do business this way. No customer service at all. Even here they give generic reply, no real people out there.
August 25, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
Great company
Great company. I get gift cards for answering surveys, shopping, etc. I have had no problems with them.
December 21, 2024
Reply from MyPoints.com
We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Reply from MyPoints.com
Thanks for the review! We’re glad to hear you’re enjoying the experience, even if it takes a bit of work to earn those rewards. We really appreciate you being a part of the community!
Reply from MyPoints.com
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
Reply from MyPoints.com
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
No customer service can be found
I have been with my points for decades now. I recently bought Jimmy dean bacon and uploaded the receipt for points as it was one on the list. I just got a email stating I got 0 points for it and no explaining as to why. There is nowhere to go to ask. I cannot find a help or customer support email or anything. I would like an explaination as to why lb bacon x3 gave me no points?!!
July 28, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear things didn’t go the way they should have. That’s definitely not the experience we want for our members. We appreciate you bringing this to our attention and would love the chance to look into it further. Please feel free to reach out through your activity ledger on our site — we’re here to help and want to make this right.
Can't get my reward
I have been a member for over 10 years. I tried to use my 17,000 points for a reward and I keep getting an error message saying they can't send my verification code to my phone. I sent an email and was told the reward was on its way and would arrive in 3 to 10 business days. It has been 13 business days and I can't even get a response from them.
June 26, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
Account Suspended After Verified PayPal Redemption – No Resolution Yet
Ticket Reference: 16461306
I’ve been a legitimate MyPoints user, but my account was suddenly suspended on July 12, 2025, right after I redeemed $200 to PayPal — split across two redemptions in one day. I was asked to verify my identity with a code, which I entered successfully. Despite that, my account was locked with no clear explanation.
I contacted customer support and submitted a BBB complaint, but still haven’t received a proper response or access to the $200 I rightfully earned. I’ve followed the rules and terms of service, and this feels like an automated system wrongly flagged me.
Very disappointed with how this was handled. I hope Prodege or MyPoints support will step in and resolve this fairly, because users shouldn’t be penalized for simply redeeming their points.
July 12, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
Reply from MyPoints.com
Thank you so much for the kind words and positive feedback! We're thrilled to hear that you're enjoying your time on Swagbucks. Your support means a lot to us, and we're always working to make the experience even better for our members.
If you ever have any questions or suggestions, don't hesitate to reach out—we're here to help!
My review is mixed
My review is mixed. My points games have broken links and invalid QR codes. There customer service is horrible. They're FAQ's don't answer all questions and it's impossible to contact them to get answers.
As for everything thing else, this site is a great way to get rewards.
June 20, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
They have a deceptive point system (43…
They have a deceptive point system (43 points =25 cents etc) and consistently lie about the length of their surveys, I.e. they list a 20 minute 50 point survey at 10 minutes or less.
June 18, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
I have used MyPoints for over 4 years
I have used MyPoints for over 4 years, and have gotten several gift cards just for shopping with the app. This is one of the easiest and free ways to earn extra money!
June 14, 2025
Unprompted review
Reply from MyPoints.com
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Reply from MyPoints.com
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Reply from MyPoints.com
Thank you so much for the review!We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
ECard Delay Excuses
I redeemed
I redeemed a 25 dollar Visa ecard on MyPoints, expecting the usual 2-3 days delay. Fine. But then it just did not come and after reading reviews here about people not getting their reward after a week or longer, I got annoyed and worried. I submitted tickets and got ZERO response. All modern companies have people on hand to answer complaints and concerns ASAP, not some drawn out silly length of time. (i.e. Amazon support) I escalated my complaint to the link provided on the BBB to get faster support. I mentioned in the complaint that I was waiting on the card for food and reminded these incompetent fools that some people may need the card for serious reasons like gas,bills,food, and other such important circumstances. And suddenly, magically, just like that...the card arrives via my email. No explanation, no apologies, no message. So whatever happened to the 2 to 3 days process (that can sometimes take up to 10 days, according to them)? All of that is clearly BS. In the modern age, anything digital can be sent instantly if the company actually desired to. If it is possible to send the card instantly once you are called out, you clearly have the ability to send it immediately from the start.
June 5, 2025
Unprompted review
Reply from MyPoints.com
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right.
You can contact us at help@prodegesupport.zendesk.com — we’re here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.