MyPoints.com Reviews 25,983

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of earning points and redeeming gift cards, describing the process as simple and straightforward. Many people appreciate the engaging surveys and diverse activities offered, finding the overall experience enjoyable and fun. The website is often praised for being user-friendly and reliable. However, some customers also noted significant issues with customer service, reporting unresponsiveness, generic replies, and a lack of real assistance. There are consistent complaints about slow response times and accounts being suspended or points not being awarded without clear explanation, particularly after reaching higher reward amounts. Some people also experienced difficulties with surveys, frequently being disqualified after answering numerous questions.

What people talk about most

Customer service

Reviewers highlight negative aspects of customer service, with many reporting unhelpful interactions and a... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers report positive experiences,... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise it as a "very... See more

Response time

Customers had negative experiences with response time. Many reviewers report a lack of response to their... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report that their accounts were suspended just before... See more

Based on these reviews

Rated 4 out of 5 stars

Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it... See more

Company replied

Rated 5 out of 5 stars

Mark Valdez provided me exceptional service for my car loan. He was very prompt on his follow-up calls. He contacted the dealership prior to me going to see the car and spoke with the finance manager... See more

Company replied

Rated 5 out of 5 stars

If you enjoy earning rewards online, MyPoints is a fantastic choice. I've had a great experience with their engaging surveys and diverse activities. It's definitely one of the better sites in this cat... See more

Company replied

Rated 5 out of 5 stars

I have been a member of Mypoints for at least 15 years. I love everything about it. It is easy to earn points. The gift cards are great, I never had problems with the website, and customer service mem... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Scam

Scam. I have $95 in my account and can’t redeem it. They said I have a VoIP phone number but I do not. They just don’t want to pay me and customer service never responds

May 11, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed

I have used My Points for over 10 years. Suddenly when I try to do a survey I keep getting a My Points blank privacy page and can't do the surveys. Dissapointing

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T Waste your time

If I could rate this company lower, I would. Back in the early 2000's they were great, but my last 100 gift card earned was never sent, I was ignored... if I were you, I'd ignore them. They don't care if you're compensated.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

My points surveys are fun

The my Points surveys are interesting and the rewards are great too. Just taking a few minutes to give your opinion and get rewards.

April 1, 2025
Rated 1 out of 5 stars

Never awarded points on shopping trips

I have been using my points basically since their inception. They used to be a fantastic company, always awarded points quickly, and when there was an issue customer care was available and helped almost immediately.

Over the last two to three years I've either not received points when I have earned them, especially during shopping, or have had to contact customer care numerous times and provide proof of purchase numerous times to get the points are rightfully earned. My latest has been ongoing for 6 weeks with over a thousand points they never awarded me. I've given them through three times, and all they sent back is can you provide us proof of this purchase?. When I reply they've already received it, it's another two weeks that goes by before I get the exact same email.

Like other companies they seem to have shifted all of their customer care offshore, and couldn't care less about their customers. It was a great experience for a very long time but it's really not worth the constant flood of use this emails and use this customer service when trying to get points that I've rightfully earned. I cannot recommend this to anybody when there are so many other competitors out there that are so much better.

March 16, 2025
Unprompted review
Rated 1 out of 5 stars

I have been using this app for about a…

I have been using this app for about a month. This company is unprofessional. Why even bother having a feedback option feature for customers to give their opinion, and then get offended and boot them off? I wrote to them on an issue in regards to their app having an error that coincides with one of their games that I was playing and how it reflects the reward system on their activities screen. For a solid week when I was playing this specif game they kept on changing the rewards and making the payout smaller. I didn't even care if the payout was smaller, but the their system kept changing their rewards to smaller then back to greater and then back to smaller like they can't even make up their mind. I thought it was a glitch issue so I questioned them about it and they booted me out for inquiring. So unprofessional.

April 18, 2025
Unprompted review
Rated 4 out of 5 stars

great app

a slow way to make a little extra money. doesnt pay high as i dont do surveys. just use it for online shopping. a huge list of rewards to choose from which is great

April 8, 2025
Rated 5 out of 5 stars

I love using MyPoints.com

I have been using MyPoints.com for several years and they are extremely reliable when it comes to rewarding your time for surveys. I would fully recommend them to anyone.

April 8, 2025
Rated 5 out of 5 stars

Its worth it.

It offers a user-friendly interface and a wide variety of surveys. Mypoints has variety of earning opportunities and reliable payouts.

April 8, 2025
Rated 4 out of 5 stars

The different ways to earn points

My experience has been good. I like the variety of ways to earn points, as well as the sales and advertisements. The surveys are always welcomed but hard to get into at times but, overall, it's been good

April 8, 2025
Rated 1 out of 5 stars

If this is related to my…

If this is related to my purchase/redemption of points for an ebay e-gift card the process took so long the item I intended to reward myself with sold out. Cannot understand why it would take 3+ days for an electronic purchase of an electronic gift card. Very disappointing

April 10, 2025

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