Fast delivery, the whole order was correct. If I could change one minor detail, would be for the brand to use more information on the description of their products. One of the supplements I used has b... See more
Company replied
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See what reviewers are saying
Bad delivery solution, the tracking does not work, no one is calling you or informing you per email, no pickpost or collection at the post office available, extra fee to pay if you were not at home fo... See more
Company replied
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't tru... See more
Company replied
I could not edit my order just after ordering because I forgot to add another product. Now I have to order it separately and pay extra post fee. --> changing my evaluation due great service and qual... See more
Company replied
3.8
Great
2K reviews
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Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Everything perfect you should just…
Everything perfect you should just translate the swiss website in french and italian (as they are national languages too) or at least in english. Also for some product they are multiple colours but they are NOT fore the same product when you click on them
June 5, 2023
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I will avoid now that I must pay expensive duty fees
prices used to be competitive until now. Expensive Custom fees are now being passed on making using a .CH website useless. You are conned in to thinking that you're buying from a Swiss subsidiary of the company but that's not the case. If duties and fees are to be paid by customers then there's many better websites, namely in the US that are much more cheaper and higher quality.
May 2, 2023
Unprompted review
Reply from Myprotein
Hi Joshua,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Review of my buy
You have a lot of flavors and single tasting powders are available which I liked.
A problem I had was that I could not change the language of the page and had to translate everything.
The check-out was so easy and fast.
May 23, 2023
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Discount code not working
I am very disappointed in this service since on My Protein website there was written that the discount code: ALLES42 was supposed to grant a 42% discount on all products but it was not considered for the payment.
May 21, 2023
Reply from Myprotein
Hi Tommaso,
Thank you for leaving your review.
I have attempted to call you today and have followed up to resolve this via your Myprotein account to help. I am more than happy to call you back at a convenient time if you can respond with this information directly via your account to arrange.
I look forward to getting this resolved.
Kind Regards,
Ben
Great products, great prices
Great products, been a regular user of the whey isolate, and great prices
May 22, 2023
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Top product,sehr lecker
May 21, 2023
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You can't offer an extra gift for the…
You can't offer an extra gift for the order when in fact we have to pay in the end for it.
May 4, 2023
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Sortiment & Design
Breites Sortiment an Produkten mit hochqualitativen Inhaltsstoffen, Gute UX auf Website und sauberes, professionelles, minimalistisches Packaging Design. Top!
April 18, 2023
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
French website?
April 15, 2023
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Reply from Myprotein
Hallo,
Vielen Dank für Ihre Bewertung!
Es ist immer eine Freude, dieses Feedback von unseren treuen Kunden zu erhalten.
Ihr Feedback hilft uns immer, unsere Dienstleistungen aufrechtzuerhalten und zu verbessern, und das Team wird sich sehr über Ihre freundlichen Kommentare freuen.
Sollten Sie Fragen oder Unklarheiten haben, zögern Sie bitte nicht, uns zu kontaktieren und wir helfen Ihnen gerne weiter.
Pass auf dich auf und hab einen schönen Tag.
Mit freundlichen Grüße,
Claire
I live in CH but there is no french…
I live in CH but there is no french language to order.
March 25, 2023
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Language only German
Good website, but only available in German, very annoying. At least add French or English.
March 19, 2023
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Deceiving consumers
Deceiving consumers by not mentioning in a .ch order that return only possible at your own expense to the UK (fitness clothing size issue). "Cherry on top" are the custom duties. If you order as a guest - not willing to register - your only options to contact customer service are Facebook Messenger or Twitter. Never again myprotein.
March 16, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Very good very nice
March 13, 2023
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was a good expirience on the majority
Was a good expirience on the majority, only one bad thing i was shopping in uk i wanted to buy the Vegan Protein Blend but becuse i have to order to switzerland, didnt had that product, only a sample.
so trying to kkep the same products on the diferent countryies its my only note
March 11, 2023
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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