It's not clearly stated that orders are coming from abroad and incur import taxes that are higher than what you are buying. I refused the order and have been waiting for a refund for more than a... See more
Company replied
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See what reviewers are saying
One of the best customer services I have experienced, If not the best. Products are exactly what they promise. Would def recommend, 10/10.
Company replied
In my country, import taxes are forced only if the order was above 75$. I bought items worth a little less than 75 usd. When the shipping company told me I had to pay an import tax worth a third of t... See more
Company replied
It's easy to find the products I'm looking for and all relevant information is available on the same page as the relevant product. As a man, a health, nutrition and fitness enthusiast and as an athlet... See more
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Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.myprotein.no
3.5
Average
308 reviews
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Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Don't buy here, you will be scammed!!!
Don't buy here, you will pay double or triple of what you think because of taxes and fees, as they scam you into thinking its a norwegian store but actually ship from GB! And when I didnt accept delievery because that would have made it more expensive than buying again from a norwegian store they didnt give me any money back because they lost track of the package. Pure Scam!
January 18, 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
in the end u will pay double price
in the end u will pay double price, becouse of all taxes, I paid 880kr extra for toll. Never buy again.
October 24, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Bad customer service
In my country, import taxes are forced only if the order was above 75$. I bought items worth a little less than 75 usd. When the shipping company told me I had to pay an import tax worth a third of the original total they sent me the customs declaration which stated that I paid 4.74 ils (about 1.5 usd) for a *free* shaker that was added to my cart. This brought the total to 75.25$. I was told that if I didn't pay the tax, the package would be destroyed and I wouldn't get my money back.
When I contacted MyProtein customer service and presented all the facts and evidence I had they didn't do anything.
June 29, 2023
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Alt for dyrt post sending
Alt for dyrt post sending. Ingen alternativer. Kun et og veldig dyrt! Og kommer helt på slutten!
June 21, 2023
Reply from Myprotein
Hallo,
Takk for at du tok deg tid til å legge igjen din anmeldelse, vi setter pris på og setter pris på kommentarene dine.
Vi streber alltid etter å forbedre og bedre handleopplevelsen din, og vi ville ikke vært i stand til å gjøre dette uten din verdifulle tilbakemelding.
Ikke nøl med å kontakte oss hvis du har flere spørsmål eller spørsmål, da vi mer enn gjerne hjelper deg.
Vennlig hilsen,
Sam
The products are amazing but delivery…
The products are amazing but delivery costs 150 NOK is a little bit too much!! I bought my stuff anyway, but.....
May 21, 2023
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
My last order at Myprotein !
It was the last time when I'm ordering something from myprotein.
It was said that delivery takes 10 days,I ordered 04.02,now is 26.02 and I still have nothing.
February 3, 2023
Reply from Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Soo easy and cheap
I love protein and here i can finnaly affford it, with all the creator codes its sooo cheap and easy
December 13, 2022
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
So happy to be able to buy the BCAA’s I…
So happy to be able to buy the BCAA’s I use to use in Ireland and have them shipped to Norway. Easily, the best I have used for training. Quick and easy checkout, no fuss. Love it
October 12, 2022
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Extremely poor communication and…
Extremely poor communication and customer service.
First and the last order from this site.
September 18, 2022
Reply from Myprotein
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
The worst shop ever
The worst experience ever. They don’t tell you about the costumes fees you have to pay when ordering. I paid tax twice - one while ordering from the seller, another one when it arrived to post. I paid for goods 856NOK but I had to pay another 641NOK to get the package. No one told me that they have to ship it from UK, no one cared to remind or to warn me that it could happen like that and how much would I have to pay.
So for me the worst shop ever, I will never order again from MYPROTEIN.no!
September 1, 2022
Unprompted review
Reply from Myprotein
Hello Petra,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
Got nice help from Kolo
August 10, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Atm is a 5*
If the package is coming before or at the time it’s supposed to its a 5* if not its a 3*
August 8, 2022
Reply from Myprotein
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Missing items
Didnt recive the pre workout i payed for. And it took 3 days for the package to get here instead of 1-2
July 7, 2022
Reply from Myprotein
Hi Ludvig,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Not too bad at all
May 19, 2022
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Problem in the custom
the four received a mail from the Norwegian courier company, informing me that the package did not come with the documentation and that the package was withheld in custom. he provided the information for the time being as he wrote it down with the finalization of the solutions to this problem and it is his responsibility not to adjourn the documentation. as soon as the packet is retrieved it has been paid and if it has not been paid, the packet must be returned to its origin ... from responding to the emails I send ???
April 11, 2022
Reply from Myprotein
Hello Jose,
Thank you for sharing your experience. I am sorry to hear about this, due to GDPR rules we are not able to share information about your order, this is to protect your privacy.
We take all measures to avoid these situations from happening and we will be happy to help you further with your query if you contact us through your online account or our social platforms.
Kind regards,
MYP Customer Service Team.
i placed an order,then i realized the…
i placed an order,then i realized the adress was wrong,tried to chage minute after,their answer was that is not possible once the order was placed...terrible service...used to buy always here,this is the last time
March 19, 2022
Reply from Myprotein
I am sorry to hear of the frustration caused regarding this situation.
I want to assist and get this matter sorted. Please can you sign into your account to view the message I have just sent you.
I will be able to get this resolved.
Kind regards,
Matt
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