Myprotein Reviews 

Customer service is the worst. I've never been satisfied.

Best shop....

I wrote about how bad myprotein delivery is and how slow it is to process.
On Constitution Day in mid-July, many Koreans bought myprotoine products.I also placed an order with them around July 19th and I was expecting it to take two or three weeks.But after three weeks, when my order didn't come, I called the customer center and asked him to wait a few more days in response.
Then, it took about two to four weeks from the headquarters and waited for a month.

The answer, which comes back to wait for more than a month, was "under investigation by the logistics team of MyProntein headquarters (which seems to be a macro-answer), but no action was made, and no information was obtained.
So I checked with Korean ems because I felt stuffy, and I knew that there was no item in Korea yet.
Then, isn't the answer to the question of delayed delivery due to customs clearance in Korea yet?

After all, I waited patiently and finally got a reply today.
The return answer was similar to the macro answer earlier. say, "The logistics team at the head office has requested an investigation."I don't know what the hell this means.
In addition, if the delivery is not delivered by September 10th, we have received a call that will be resend or refunded.
You want me to wait two months? If the delivery is delayed again by resending, do you mean wait for 3 months?
It will be faster than this even if you ship it by horse in England.

I really used it for a year, but now I'm so disappointed.

If you answer this review, please answer by order number 169833302. And look at the tracking number 3STJPK0065024 and see how the abnormal conditions flow.

I'm really disappointed.

Please keep in mind that I have never purchased products of Myprotein in UK, so my review is solely based on my experience in Korea.

A lot of people including myself in Korea have purchased Myprotein product in the middle of August, Because, firstly, Myprotein Korea has offered special sale on independence day(Aug 15th), and secondly, they advertised about the newly opened Singapore warehouse and shortened delivery time, allegedly around 4 business days.

I have ordered my supplements on Aug 14th, and my item tracking record shows nothing but "item processing, SGSIND" (SGSIND was turned out to be a code for Singapore EMS), and hasn't been updated since Aug 16th. I inquired about this situation three times to service center of Myprotein Korea via website message of myprotein.co.kr. The reply was "the custom clearance in Korea is being delayed, Please let us know even if the item is not delivered by Aug 30th."

According to the EMS tracking record, the item hasn't been moved from Singapore. All I can do, according to the reply, is just waiting forever for the records to be updated, or for the item to be delivered, without any detailed explanation about the delay. I am not sure that the one who replied my inquiry even tried to check the tracking record and contacted relevant departments.

It is very disappointing to pay around $100 in advance, and wait for the product which may or may not delivered, or may be lost in the middle. Also, even if it is delivered someday, I am highly concerned about the quality of the supplement, which have been left in few warehouses for few weeks.

For the customers who trying to order Myprotein's product in Asia, I hope you guys don't make the same mistake as mine.

I wrote about how was bad with Myprotein and make this review
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slow delivery. unprofessional and irresponsible Customer Service.
I don't know this Myprotein's product is best or not, but they have terrible customer management skill.

recommend to: someone who can forget about order after 30days till you get stuff(can be more) or someone can understand this kind of reply 'wait 2days more' 'wait 3days more' 'we will check, so wait 10DAYS more. just wait' from company
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and they reported me cuz i lied to them now make that reviewed deleted.

today i saw they ask me to contact with them but when i chat with CS team they said it's not part of thier job. if they would say like that, why they ask me to do it? so I wrote here how they bad again. if they can't trust my review, check my order number 164357342 not try to hide their fault

PS: I checked again but order numder is right. if you can't find your website's order number. i don't know what should do more cuz i'm not your CS team. i upload TRAKPAK's Tracking Number lastly. if you can't find again, maybe you guys just closed CS team '3STJPK7320726'

Everything OK, fast delivery :)

high quality supplements for resonable price.

i disllike however price policy, different prices across national markets. In Slovakia, where i come from, they are basically steeper than in Germany.
recommende tho.

great portfolio of products, quick delivery

Very good products with slightly worse service
The delivery option in my country they use is horrible, they lack few products for months now, but overall the quality of their products is outstanding and the special offers they make are very impressive. Really love some of them and would not go for other trademark.

i reviewed how they were terrible for delivery and service of CS team. not only me, there is other person had review about it too. and they reported my review and other review who wrote 1star for them . so amazing.

My Protein has a great suff, lots of items, prerfect taste. But normal pricese withou any discount are little expensive. When is available some discount code it is pleasure to me order somethink.

Due to an unknown error during the order creation the order has not been completed at all(Shopping cart content still there).
So I've repeat the order procedure, with no errors second time.
I paid for the order, expecting the first one was annulled.. Unfortunately after a few days old(not-realized one) order has appeared in my Orders tab and money were taken for both.

So i received(and paid for) 2 parcels instead of one.

Products are good in general, so I will continue with MyProtein anyways.

May 30th I paid for the product. But it has not arrived yet. The delivery is really terrible. The shipping time is not constant. And the discount rate is different.
I will never buy MP’s products again

reasonable price, good products, various event.
r

"Chocolate bar as a gift" for any purchase over €60 is a marketing joke. Pathetic.

Quality, taste and price is nice, but shipping was a big let down. My package was half open once I received it and one of the proteins was cut so the whole delivery was covered in powder.
Myprotein staff were so nice, they reviewed my query asap and put things right. They care a lot about customer satisfaction.
Thanks a lot for making me happy :))