Myrooms Reviews 647

A scam company DO NOT RENT WITH. I lived in a property of theirs in 2021 with about 9 other residents (a 12 bed property in London). They were fine up until the end where we had people coming in to the building claiming the company was going in to liquidation and we would all have to send our money to them as they were taking over the lease, myrooms sent an email disagreeing with this and calling it all 'ludicrous'. Shortly afterwards we all saw money being taken out of our accounts for myrooms as they attempted to empty our bank accounts as they had asked for our card details on the rental agreement which most of us had put down as we were all 18-21 and clearly did not know better. They took money out in 50, 20 and even 5£ increments until it was declined. We pushed to get this money back and almost all of us moved out afterwards. None of us ever got our deposit back even though the place had no damage done to it. My room was left perfectly tidy and the kitchen was the same state as when I moved in. Nowadays I would know the legal route to go down as this was unlawful behaviour taking advantage of unknowing teenagers and young professionals.

Shocking
I agreed details with an existing tenant. My rooms then got involved, requesting extra cost for admin fee and when I questioned them they went back on the agreement. This is bad enough but on the proposed date for moving is very poor.
I would never trust this company

I believe Myrooms operates a sham tenancy scheme that misleads renters and attempts to strip them of basic legal protections. They advertise stylish, modern flats and imply you're signing a proper tenancy (like an AST) all throughout the process with the agent as is standard practice with professional landlords, but then use time pressure tactics ("there are other offers, could you confirm today [at 8pm] and pay holding deposit") to make you sign something very different, a licence agreement.

Licence agreements are a recognised form of occupation, but only in specific, narrow circumstances:

* Lodger arrangements (landlord lives on the same premises)
* Holiday lets or serviced apartments of short duration
* Hostel or halls of residence for students
* Temporary local‐authority or supported housing under excluded licences

Outside those contexts, a corporate operator advertising long-term rooms or flats will almost always grant an AST with deposit protection, prescribed repair obligations, and security of tenure. This is not the case with Myrooms.

Quotes from the agreement they wanted me to sign:

“The Client shall occupy the Room as a licensee and that no relationship of landlord and tenant is created…”
“The Client shall not be entitled to any statutory protection under the Housing Act 1988…”

This means they try to make you believe you have no tenant rights, no safety from evictions, and no legal recourse if they decide to move you. In practice, under Street v Mountford, you likely still benefit from protections under the Housing Act 1988, due to the contract allowing you to Occupy the room they provide and the common areas.

And they try to use this to downgrade you after a couple weeks into a much worse apartment with only 7 days notice:

“Myrooms reserves the right to move you to a different room within the Property or to a property within the Myrooms portfolio if deemed necessary by providing at least (except in cases of emergency) one week's notice to you [...] for any other reason that Myrooms deems necessary.”

This is the biggest red flag. In reality, that “comparable property” is always going to be significantly worse: smaller, noisier, poorly maintained, and definitely not one of the nice apartments they advertise online. Other people here mentioned being moved into mouldy flats, tripling people's commutes, being forced to share spaces with drug addicts. Highly likely to be an illegal practice under the Consumer Rights Act 2015, but how many of their victims will secure an injunction in just 7 days?

Actually, it might get even worse, as your safety is compromised. You’re explicitly forbidden from installing your own lock (the individual room doors on the place I viewed had none) as the company retains the right to come and go anywhere in the property without notice, like a live in landlord would.

“You must not alter or change or install any locks to doors or windows in the Room or the Property..."
Yet if someone breaks in and robs you, Myrooms takes no responsibility:
“Myrooms is not liable for… damage to, or destruction of, any possessions of the Client…”

If you do put a lock on your door, oops breach of contract and they can terminate your agreement.

So you're left vulnerable and unprotected, both legally and physically. They retain full control, while you’re treated as a temporary guest with no rights, no security, and no easy recourse. A court would likely still rule in your favour against these at best grey area, worst highly illegal tactics, but I bet their profit margins aren't too fussed about the few who would bother with the whole legal process.

I believe this is not just poor service, but a deliberate business model built on misrepresentation and exploitation. If you value transparency, legal protection, and basic safety, stay far away from Myrooms.

Mihai, is a credit to the company and helped me stay by step to find a new home being in a difficult situation at the time he helped me step by step to navigate me through a very comfortable move I would recommend this company for sure. Thank you Mihai and team credit to you for your hard work and dedication.

Fantastic, professional work.

It was a fast and easy process, the Agent Mihai was very considerate and helpful. And the room was exactly as was represented online.

Better rooms than the ones I have seen on a lot of agencies… faster service and response from the team.
All the process of moving done in 2 days could be faster if I was doing things faster.
Overall my experience with my rooms is good.

Easy to arrange

The entire process was fast and convenient. Mihai, the agent was the most responsive agent I've had to deal with.

The flexibility and helpfulness made my experience great.
I would like to mention Mihai and Karim for the quick arrangements.
Thank you guys!

The whole process was smooth fast and efficient, Mihai was great, very reliable and responsive, even if you need to get intouch after 5pm (office working hours) he was always able to help.

Simeon

The check-in process went incredibly smoothly, Mihai quickly answered any question I had about the property or the process. Highly recommend!

My experience with MyRooms was very negative! Starting with a contract in which you give up all your rights as a tenant, as you only have a licence to use the flat. If you need anything from MyRooms you get no answer. During the six-month rental period, the heating including hot water was defective for several weeks. MyRooms couldn't care less as they put the responsibility on someone else.
However, the absolute worst thing was that there was mould in the flat. It made me very ill and sometimes I could no longer live in the flat! I had doctor and medication costs of several hundred pounds. I reported this to MyRooms and got no response! I would never rent anything from MyRooms again!

Really smooth process to move into my new flat. Thanks to Mihai for making it so easy.

Great service! I have been assisted by Mihai which has made the process very smooth and at the same time very professional. The team in general is very friendly and helpful.
Would highly recommend.
Thank you!

Moving from Italy to London was a daunting task, but Mihai made the experience enjoyable.
Their friendly and professional team provided excellent support and ensured a seamless transition.

I can recommend myrooms, i have rented my room from them the avenue Mihai managed everything professionally and made sure the whole process was incredibly fast and smooth and was always available.
They use video tours and my room looked exactly as the video.
Very satisfied.

A very reliable company. Best service before and after contact. Friendly staff especially Mr Mihai and Mr Karim.
I’m very happy with them and I will rent from them when ever I need to rent.
Thank you.

Efficient and welcoming. Good service.

I was helped by Mihai who was very nice and the whole online renting process went a lot smoother and quicker than I thought. Picking up the keys was easy and the Arthur app is straightforward.