My feedback is positive and don’t really have any complaints. Mihai and the myrooms team have been helpful always, when inquiries or maintenance matters were raised mihai and team were quick to resp... See more
Company replied
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See what reviewers are saying
Mihai is a nice person who is always ready to give help to his tenant. And he can always give a appropriate solution base on the situation case by case with much patience to explain everything clearly... See more
Company replied
A scam company DO NOT RENT WITH. I lived in a property of theirs in 2021 with about 9 other residents (a 12 bed property in London). They were fine up until the end where we had people coming in to th... See more
I want to express my gratitude to Mihai and the company he works for! Mihai and his company are impeccable, like Swiss Philippe watches, never missing a beat. They respond promptly, they are always... See more
Company replied
Company details
Written by the company
Myrooms is the fastest growing accommodation provider in London. Myrooms provides specialist services to both corporate clients and private individuals – students and professionals – and ensures each maximises their chance of achieving a suitable accommodation solution. The consultants at Myrooms are driven by passion, enthusiasm and strive to deliver satisfactory outcomes to all their clients.
Contact info
Third Floor, Front, 67, 68 Jermyn St, SW1Y 6NY, London, United Kingdom
- +44 (0)20 3340 2361
- admin@myrooms.com
- www.myrooms.co.uk
4.1
Great
645 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Would recommend
The pictures looked exactly like the flat, Mihai was also very helpful and responsive with the renting process :)
August 1, 2022
Unprompted review
Reply from Myrooms
Dear Eva,
Thank you for the great positive feedback and comments.
We hope you enjoy your stay and tenancy with Myrooms.
All the best,
Myrooms Team
Graduate moving in..
I was quite happy with the moving process two weeks ago, everything was quick and Mihai provided me with quick responses. Despite the lack of physical viewing, which results in the room not being 100% as new as the photo, it is still acceptable.
July 26, 2022
Unprompted review
Reply from Myrooms
Dear Kenny,
Thank you for the amazing feedback. We are glad our teams provided you with a quick solution for your accommodation needs and that you are satisfied with our services. We will continue to offer the best possible solutions to our customers at all times.
All the best,
Myrooms Team
Okay
It wasn’t bad, but my arrival wasn’t as expected. It was very messy and the kitchen and bathroom were completely dirty. And it is a bit to noisy, you can here cars and ambulances a lot. But location is ideal
July 21, 2022
Unprompted review
Reply from Myrooms
Dear Zarina,
Thanks for your feedback. As a standard procedure, your room was deep cleaned prior to your arrival and check in. Communal areas are cleaned fortnightly as this is a flatshare. Our records show that our property management team acted swiftly once you raised an issue about the state of the communal areas and sent the cleaning service provider immediately the next day. We are also grateful that you made an effort to maintain the communal areas clean and tidy.
Regarding the noise, this flat is located on a busy road in Chelsea and therefore its inevitable that one would hear cars and ambulances once in a while. The windows are double glazed and help reduce the noise.
Wish you all the best,
Myrooms Team
Reply from Myrooms
Hi Ibrahim
Thank you for the positive feedback about Mihai, we are glad you are satisfied with our services and support. We wish you a great stay with us.
All the best,
Myrooms Team
I had a bad experience with the lock.a…
I had a bad experience with the lock.a special mention for mihai who tell the problem was immediately operated to resolve the situation. kind and professional.
July 13, 2022
Unprompted review
Reply from Myrooms
Dear Christian
Myrooms again extends its apologies for the unfortunate internal lock failure. We are happy Mihai and the team managed to help you through the process and credit you for the cost incurred. We have changed the model of combination locks used to avoid any similar issues in the future.
Thanks
Myrooms Team
To find the room with Mihai was so…
To find the room with Mihai was so convenient and his help and advise to complete the formalities was great.
July 1, 2022
Unprompted review
Reply from Myrooms
Dear Ashish
Thank you for the feedback and we are glad you are satisfied with our services and procedures and the assistance provided by Mihai.
Best,
Myrooms Team
SIMPLY PERFECT.
June 14, 2022
Unprompted review
Reply from Myrooms
Dear Gino,
Thanks a lot for your honest feedback.
We wish you all the best,
Myrooms team
My Rooms - Anna
Anna in particular was extremely helpful, she was very quick to respond to me all the time, and gave me the reassurance I needed as I was moving from a different city.
Would definitely recommend her!☺️
June 8, 2022
Unprompted review
Reply from Myrooms
Dear Tiegan,
We are really happy you left this feedback about our agent Anna - it means a lot to know she was there to assist you.
Kind regards,
Myrooms team
Mihai is a nice person who is always…
Mihai is a nice person who is always ready to give help to his tenant. And he can always give a appropriate solution base on the situation case by case with much patience to explain everything clearly. we have a well communication to discuss everything and finally make the deal. The only inconvenience is that people cannot have a physical room tour, but the room is generally fine.
June 7, 2022
Unprompted review
Reply from Myrooms
Dear Yk T
Thank you for your feedback, we highly appreciate it.
We are also happy to hear that you are satisfied with our service and with Mihai's help.
All the best,
Myrooms team
Prompt service
Needed a room in Central London and Mihai was very quick to respond to all my queries and help to choose a flat. Would highly recommend.
May 30, 2022
Unprompted review
Reply from Myrooms
Dear Praharsh,
Thank you for this review.
We are happy to hear that you are satisfied with the service that Mihai provided.
All the best,
Myrooms team
Exactly as expected
Exactly as expected, Anna was great to work with and managed the process well. The room was just like the pictures and the housemates are friendly.
May 25, 2022
Unprompted review
Reply from Myrooms
Dear Luke,
We really appreciate your feedback and we are happy that Anna was able to help you.
Thank you.
All the best,
Myrooms Team
I was looking for a room urgently and…
I was looking for a room urgently and Mihai from myrooms was very helpful and responsive. Thanks to him, I found a room in a nice area in just two days!
May 16, 2022
Unprompted review
Reply from Myrooms
Dear Charles,
Thanks a lot for this amazing comment!
We are proud to have Mihai in our team and we are happy to know he managed to help you out.
All the best,
Myrooms team
Worst company ever
Worst company ever, treated like an object and given a disgusting house which didn't reflect the pictures previously shown. Avoid at all costs!
May 9, 2022
Unprompted review
Reply from Myrooms
Dear Andrea,
We acknowledge that your room had some maintenance issues that unfortunately were not possible to resolve in a short period of time. The issue is still being taken care of by the building owner as it relates to a structural problem coming from the adjacent neighbour's wall. Therefore, and despite the fact that our crews attended your room and carried out protective and reactive maintenance prior to your check in, however, we do acknowledge the problem persisted beyond our expectations and is now being handled by the building owner and the room is now off the market until the issue is resolved from its roots. Myrooms offered you an early termination without any fees and you were offered smooth and quick exit though your contract original expiry was in September 2022. While we do understand your frustration, however, it happens that the root cause of the problem is not within the subject property's limit and does not fall within our capacity to act. Therefore, and based on your request, you were offered an early termination free of charge in addition to our offer for a free relocation to one of our other properties. We also agreed to use your deposit towards your last month rent to ease your financials as you decided to terminate and look for other properties. We apologize for the unfortunate experience as it was an unforeseen condition. We hope that you trust we did everything in our capabilities to find a just and fair solution.
Do not rent with this agency
Strongly suggest not to rent with this company.
I initially had a good impression of MyRooms, bacuse of the good service given by the agent who found me the room in London. But after I moved in, the true colors of the agency slowly came out.
First of all, the room I rented was in bad conditions: very dirty, less furniture than what I had been told, and a terrible smell of cigarettes. When I asked them to come clean it for my move-in, and to do something for the smell of cigarettes, the only answer was: "It's impossible, our tenants are not allowed to smoke inside the apartment". Which not only meant that they wouldn't do anything about it, but also that apparently they thought I was lying about the cigarettes.
The whole apartment was in a very bad state, quite different from the pictures. Radiators, windows and fridge had several problems. No way to get it fixed though, as they never answered to any email about the apartment conditions.
According to the contract, cleaners were supposed to come to the apartment fortnightly. In 6 months of contract, they came twice. To my email requesting the cleaning money back, they literally answered: "You cannot prove they did not come, as you might have been outside of the apartment".
After I finally left the apartment, I was not returned 40£ from the deposit. I did not even try to get it back, as I know these people are used to get away with this kind of things, and I just want to forget about them.
Just stay away from these people.
May 5, 2022
Unprompted review
Reply from Myrooms
Dear Pietro,
In one of the exchanged emails between you and our property management team dated 12 November 2021, they confirmed to you the dates the cleaners were attending and you replied:
"I see, the cleaners came but we didn't notice them. My mistake. Are they coming the Wednesday every 2 weeks?".
Our property management team confirmed to you in writing in multiple occasions the frequency and the dates the cleaning service provider attended for communal cleaning. Also, please note that cleaning is a complementary service and is part of your licence agreement but you do not pay for cleaning.
We can also see that you raised maintenance issues pertaining the curtain in your room, the radiator and the communal door on 09 November 2021. You have replied via email on 12 November to our assistant property manager confirming the following:
"Thank you Nora, the radiators and the curtains are now fine. Nana showed me how to open the door."
Our maintenance team responded and took action within a period of 3 days.
The amount deducted from your protected deposit was £34.53 and not £40 which correspondence to 1 day worth or rent which was due as you checked out on the 11 April 2022 which was the expiry date of your licence agreement.
Thanks Mihai
Had a very good experience with their agent Mihai! He was very thourough in explaining me the rental process and also in helping during some issues with the facilities of the building. Defijitely recommended
May 5, 2022
Unprompted review
Reply from Myrooms
Dear Tommaso,
Thank you for your positive review.
We are happy to hear that you are satisfied with our service and that Mihai was able to help you.
All the best,
Myrooms team
Mihai is very efficient
Mihai is very responsive, even out of working hours. Always answers queries swiftly and efficiently. Quick process
May 4, 2022
Unprompted review
Reply from Myrooms
Dear Anna,
Thank you for your feedback and appreciation for Mihai.
We will make sure that Mihai hears about your feedback!
All the best,
Myrooms team
Excellent service by Mihai! I’d recommend Myrooms.
Mihai was amazing throughout the whole process! He responded to my property enquiries very quickly and made my moving process very simple. He answered all my questions and put my concerns at ease. After I received the keys to my property, he still remains readily available to contact and he is always extremely helpful and knowledgeable.
I’d recommend his services and Myrooms. Thank you!
April 20, 2022
Unprompted review
Reply from Myrooms
Dear Corrine,
Thank you for your nice words! Knowing you are satisfied with the process and with Mihai, makes us proud and happy, we will make sure that he is also aware of this.
All the best,
Myrooms team
Anna at MyRooms was lovely to deal…
Anna at MyRooms was lovely to deal with. Quick to respond, personable and chat and did what she says she’s going to do.
I had to sort my Flatshare online because of a short time-frame and I always worry about what the property really looks like instead of just a bunch of pictures and videos. The Flatshare was actually identical to the images and I’m happy.
So far, I would recommend MyRooms.
April 19, 2022
Unprompted review
Reply from Myrooms
Dear Graham,
Thank you for your feedback, much appreciated.
We are happy to hear your satisfaction with our service and our agent Anna.
All the best,
Myrooms team
Miha is nice guy who I spoke to and…
Miha is nice guy who I spoke to and sorted the flat with but the actual flat it’s self was awful really for the price
Only got to see pictures of the room nothing else and never was aloud to view as if I did I wouldn’t of paid this amount for for what you get. The locating is good and guess that’s why so expensive but the flat is self is dirty and not what expected
April 12, 2022
Unprompted review
Reply from Myrooms
Dear Ben,
Thank you for your feedback.
We are sorry to hear that you didn't enjoy the flat, however the reservation was made via an external partner which should have come with all the information given. At any stage during the contract is very important to inform the agency about any concern, which will immediately be addressed accordingly.
We value every feedback and will certainly take appropriate actions to reinstate the perfect condition of the flat.
All the best,
Myrooms team
The Overall quality of the room is…
The Overall quality of the room is Good.
My agent helped me through the whole process as I was new to renting in London.
April 8, 2022
Unprompted review
Reply from Myrooms
Dear Zakaria,
Thanks a million for this 5-stars review!
All the best,
Myrooms team
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