Mystic Moments Reviews 

669
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My products arrived swiftly and I am perfectly happy with them. The essential oil is nice, I shall probably get Organic next time now I know that MM sells it. The spritzer-bottle fittings... See more

Rated 5 out of 5 stars

Whilst placing my order I missed some items. I called up and customer services quickly amended this for me and added my extra items on to my order so that they would all be delivered at the same time... See more

Rated 1 out of 5 stars

Useless!!! 1st order lost by Fedex they just kept on saying they would delier next day but never did asked Mystic multiple times to refund or resend they just kept saying its out for delivery, we are... See more

Rated 5 out of 5 stars

I was sourcing my essential oils from my regular supplier. But when said items were out of stock for quite a while, I started looking elsewhere & when browsing on amazon came across a lady's comment a... See more

Company details

  1. Aromatherapy Supply Store

Information provided by various external sources

Mystic Moments UK is an online shop specialising in Essential Oils, Fragrant Oils, Natural Skincare Products, Carrier Oils and much more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

669 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(669)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and service

I have purchased the botanical skin care base from this company a few times now. It moisturises and absorbes well. I add essential oils which mix in easily. The products are consistently good quality and delivery timelines excellent.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Best Peppermint Essential Oil

I've shopped at Mystic Moments for a good while now every month I purchase 1kg of peppermint Essential oil. Their's is the best smell and quality so I've stuck to this brand only (previously used others which are no where as good quality). Their prices are excellent and items dispatched fast and very well packaged.

My family will tell you how much peppermint essential oil I use on a daily basis i add it to everything lol and also use it diluted to spray around by garden too many foxes and cats peeing everywhere.

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

I'm really disappointed in my products

I'm really disappointed in my products. I've bought in the past and they were great but I feel like I may have got a bad batch of oils. They all smelt the same like they were off. Waste of money.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Always excellent service

I have purchased from this company for a number of years- their products are consistently good quality and delivery timelines very excellent. I have not found many like them. well done Mystic moments UK

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Dont use this company

They keep taking money from me even after never signing up for anything. I have cancelled this so called membership that i never signed up for many times yet they never cancel it even after told it is. I dont like them and will not recomend them to anyone.

March 15, 2024
Unprompted review
Mystic Moments logo

Reply from Mystic Moments

Hi I am very sorry I have only just seen your comment before. I am a little confused by this as we do not have any membership schemes and certainly do not take any funds from anybody. Can you please let me have more information regarding what funds are leaving your account.
Thank you

Rated 5 out of 5 stars

Extremely happy at the…

I must say im extremely happy at the level of customer service here at Mystic Moments, I had placed a order of which, 2 products i already owned. It was Friday and after closing hours of their business. I sent a email straight after realising i had made a mistake in my order. Any other time that a similar situation (accidental order) has happened, there has never been a resolution as every other business/organisation would simply say "TO LATE, YOUR ORDER IS PLACED" however on this occasion to my surprise, i had a incredibly polite lady A*y email me first thing Monday morning stating she has placed my order on hold and to contact her back. Which i did. From there it was absolutely smooth sailing. The team are very polite, responsive, and most definitely accompanying to your needs. Even though it was my fault, A*y followed up with any emails i had sent, not to mention the sheer knowledge, mannerism with dealing with the whole situation. Kept me informed at all stages untill dispatched. Now the products i brought havent all been tested however anything ive ordered from here has been nothing but joy. Individual products will be reviewed upon testing but the previous orders have been great. Not only with great products and priceing to purchasing from here has been nothing but joy ! Considering it was my error.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

I'm loving the Mystic Moments essential…I'm Happy!

I'm loving the Mystic Moments essential oils. I use them mainly for stress relief and they are effective. The
smallest bottles are perfect for slipping into a purse to have available on-the-go. The on-line descriptions of each product are excellent; delivery is quick; product is
well-packaged. I'm happy.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

First impressions

So far, so good. I just made my order yesterday, and it was my first purchase with Mystic Moments. I found their management to be respected and professional, even though the communication was via email. It's really difficult to find all the raw materials for perfumes in one place, and I was searching hard for the best company that offers plenty of options. After lots of research, I noticed that Mystic Moments is the best choice for me. I feel positive about this decision and I'm already in love with the website. I can't wait to create and design my own fragrance. I will leave another review after I receive the raw materials.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Really great company…

Really great company I stumbled across that also turn out to be fairly local to me. Great products and 10/10 customer service, they went out of their way to help me out when I needed something really fast.
Thanks so much

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

No place did it warn that it contained…

No place did it warn that it contained menthyl anthranalate which stained anything. In our case a white picket fence

April 15, 2024
Unprompted review
Mystic Moments logo

Reply from Mystic Moments

I am really sorry that you have had a problem - can you let me know what product this refers to.

Rated 5 out of 5 stars

Always excellent!

I have been ordering from Mystic moments for YEARS and they never disappoint. From the quality of ingredients to shipping of orders MM’s have always exceeded my expectations. Thank you so much, I look forward to many more years of ordering from you.

April 5, 2024
Unprompted review

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