I cancelled my account (confirmed by email) in 2020. Have just noticed 6 transaction for £69.99 in the last 18 months. The dates are random. Bank has refunded. DO NOT sign up with them.
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See what reviewers are saying
I was asked to write this honest review in exchange for a voucher. Supercard helps us save money which is great although it would be amazing if there was an easier way as once you have the total cos... See more
Company replied
Mostly I check Supercard app before I do shopping. Very good experience so far using the discounts but recently noticed that discount % has been reduced. It would be good to see minimum 7 to 10% disco... See more
Company replied
Signed up via Arsenal and have access to loads of gift cards and discounts! Their customer service is excellent too as I purchased a gift card which didn't work online due to certain terms, and they w... See more
Company details
Written by the company
Supercard is a membership programme that gives customers superb savings and fabulous freebies at the places they already shop, eat and play! Every Supercard discount comes with simple to follow instructions so savings happen fast! There are varied memberships but the most popular tier includes amazing yearly membership bonus' including a Free Night in a Luxury Hotel, a Free European Return Flight, a Free Hair and Make-Up Pampering and Professional Photo Shoot and a Free Week in the Sun!
Contact info
P.O. Box 7450, W1U 6TJ, London, United Kingdom
- 03301241223
- hello@mysupercard.co.uk
- www.mysupercard.co.uk
2.8
Average
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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in may 2024 they somehow took 299.00…
in may 2024 they somehow took 299.00 from my daughters llyods account. and now again 78.00 today 5/12/24.
These people need to be arrested. a I found on 2 other occasions when money was taken unlawfully from my account by other scams, I got absolutely no where with llyods 'dispute team' which just gives you a temporary feeling of false assurance that will investigate but is practically a complete waste of time. so my daughter will reach out to llyods to complain, but its frustrating that they don't have any concrete help to offer besides cancelling the card. shame and disgrace.
December 5, 2024
Unprompted review
My Arsenal Supercard
Good offers and easy to navigate. Came free with my Arsenal Membership.
December 2, 2024
Unprompted review
Fraudsters
Do not use this company. They use unscrupulous external sales people to sign people up to this subscription service. My 88 year old mother was told that she has overpaid for a washing machine in 2021 and was due a refund of £150. The sales person has obviously obtained a copy of the invoice from somewhere and knew her name, address and part of her bank card number…..they asked her for the missing numbers 😡. Next thing she knows a puzzle magazine arrives through the post with a letter saying her subscription as £100. Checked her bank and a £2.99 has been taken then two weeks later £100. Cards have been stopped.
Unscrupulous fraudsters targeting the elderly.
November 1, 2024
Unprompted review
Reply from Supercard
Hello Patrick,
Thank you for bringing this issue to our attention. We are extremely sorry to hear that your Mother has experienced this.
Our external call sales centres are comprehensively trained in recognising age and vulnerability so this should not have happened.
We need to address this, and make sure that it doesn’t occur again in the future. Please contact our customer support team via hello@mysupercard.co.uk and provide your Mother’s postcode, membership ID (if available) and her email.
Many thanks,
Customer Support Team
You tried to take money from my account…
You tried to take money from my account fortunately l have changed the card and the transaction did not go through.You wanted to take almost 80 quid and l never signed up for or registed for the supercars. Delete my details from your transactions. Thank you
November 29, 2024
Unprompted review
Reply from Supercard
Hello Cecillia,
Thank you for contacting us and providing us with feedback we are keen to investigate this.
If you could kindly contact hello@mysupercard.co.uk and provide your postcode, membership ID (if available) and email, we process your request to delete your details.
Kind Regards,
Customer Support Team
Excellent way to save money
November 27, 2024
Unprompted review
Good overall experience with a variety…
Good overall experience with a variety of retail shops to buy vouchers for. The ones I have used, I have obtained the vouchers shortly after purchase, so far no issues. Highly recommend using them.
November 26, 2024
Unprompted review
SCAM
Dear morons my mother has never heard of you interacted with you yet somehow you get her account details and think you can charge her 69.99 because she's old? Yeah I don't think so reported blocked and I'll be raising a query with the FCA. Scum targeting the elderly go do one
November 26, 2024
Unprompted review
Reply from Supercard
Hello Paleeka,
Thank you for bringing this to our attention. We are so sorry to hear that your mother has had this experience.
Kind Regards,
Customer Support Team
Fantastic savings on every shopping and…
Fantastic savings on every shopping and more!
November 15, 2024
Unprompted review
Scammed my 85 year old mum with…
Scammed my 85 year old mum with dementia out of £495..never heard of them ...total scumbags
October 2, 2024
Unprompted review
Reply from Supercard
Hello Andy,
Thank you for flagging your concern and contacting us. We are so sorry to hear that your elderly parent has unknowingly been charged and we would be keen to investigate this situation.
Please could you email hello@mysupercard.co.uk provide your parent’s postcode, membership ID (if available) and email address and we will help you further with refunding your Mum.
Kind Regards,
Customer Support Team
unauthorised transactions
I cancelled a 2.99 trial in 2021 and have nothing to do with them since. Today I discovered I have had a £69.99 payment taken last week and on further investigation another in July. Both without my knowledge and authorisation. What makes it worse is the card details they had back in 2021 are not the same now so how the hell did my money get taken. I have reported as fraud and should this be disputed I will go down other avenues. Robbing people for money that they can't afford to lose. I'm not a member so don't have details before they answer with the usual reply
November 12, 2024
Unprompted review
Scam artists
My elderly parent has 2 charges taken by this company for 2 schemes they never signed up for - a "Golden Savings Club" and a "Super Motor Club" (parent doesn't drive). We don't know how they obtained any information about parent's details.
Authorities need to investigate how this company is getting bank details because it doesn't look like it's honestly.
I have sent their details to Action on Fraud as well
November 12, 2024
Unprompted review
Reply from Supercard
Hello Jay,
Thank you for flagging your concern and contacting us. We are so sorry to hear that your elderly parent has been charged. We are committed to getting this issue resolved and your parent to be refunded so if you could kindly contact hello@mysupercard.co.uk and provide your parent’s postcode, membership ID (if available) and email, we will ensure this gets sorted.
Kind Regards,
Customer Support Team
Reply from Supercard
Hello Ruth,
Thank you for leaving this great review. It’s great to hear how easy you find Supercard to use!
Many thanks,
Charlotte S
The same happened with my 85 year old…
The same happened with my 85 year old mum, they conned her out of £299.95 which was taken from her bank account on 05/06/2024. I have only just discovered this, I don't know when the phone call happened. Disgraceful, how would they like it if it happened to one of their elderly family members or maybe they don't have a conscience. I'll be sending an email asking for a refund.
June 5, 2024
Unprompted review
Reply from Supercard
Hello S Dugmore,
Thank you for contacting us and raising your concern. We are very sorry and disappointed that your Mum has been charged despite her age and vulnerability status. Our external sales partners are trained in assessing customer information and they should not have taken a payment from your Mum.
We are keen to resolve this issue of payment, so could you kindly contact hello@mysupercard.co.uk and provide your Mum’s postcode, membership ID (if this is available) and email.
Kind Regards,
Customer Support Team
My eldery mother seems to have been…
My eldery mother seems to have been scammed like the mother of Sue Bailey. It was on the same date too (21st Oct 2024) Please sort out your cold callers. Disgraceful.
October 21, 2024
Unprompted review
Reply from Supercard
Hello Wogan,
Thank you for bringing this issue to our attention and we are really sorry that your elderly Mother has experienced this. All our external call centres are trained in assessing age and vulnerability of customers and they should not have charged your Mother. We urgently want to sort this situation out so could you please contact hello@mysupercard.co.uk and provide your Mother’s postcode, membership ID (if this is available) and email.
Kind Regards,
Customer Support Team
Supercard makes it easy and efficient…
Supercard makes it easy and efficient finding discounts . The variety of participating retailers is commendable, and the cashback options add significant value. Highly recommended!
October 25, 2024
Unprompted review
Reply from Supercard
Hello Candice,
We really value our customer feedback so it’s great to hear that you recommend Supercard. Thank you for leaving this fantastic review!
Many thanks,
Sam T
would 100% recommend Supercard has been…
would 100% recommend Supercard has been amazing to use, it is simple and has a great team behind to help me with my savings!
October 23, 2024
Unprompted review
Reply from Supercard
Hi Isabel,
Thanks for leaving this incredible feedback recommending Supercard! Our team are so pleased so many of our customers are loving the savings that can be made.
Many thanks,
Charlotte S
Supercard has really improved my…
Supercard has really improved my shopping experience! The app is easy to use, and I love earning points on my purchases. With so many retailers to choose from, I can save on things I actually buy. Highly recommend it!
October 24, 2024
Unprompted review
Reply from Supercard
Hello Joslyn,
We’re so pleased to hear how Supercard has changed your shopping experience for the better. Thank you for leaving such positive feedback!
Many thanks,
Charlotte S
Brilliant brilliant brilliant!
Brilliant brilliant brilliant!! My supercard has saved me so much money. So many retailers and businesses, something for everyone
October 27, 2024
Unprompted review
Reply from Supercard
Hello Claire,
Our team are so glad to hear so many of our customers find Supercard such a valuable product for saving money. Thank you for this fantastic review!
Many thanks,
Sam T
Scammed my mum out of £287.00
Scammed my mum out of £287.00, she's 91, vulnerable, suffering from dementia and housebound - what the heck use is this card to her?
I phoned Supercard and explained the situation who promised a full refund in no more than 7 days. 7 days are up and surprise surprise there's no refund.
Company is an absolute disgrace
October 21, 2024
Unprompted review
Reply from Supercard
Hello Sue,
Thank you for alerting us to this problem. We are extremely sorry to hear that your Mum has experienced this. Our trained external sales centres should not have completed the sale due to her age and vulnerability status.
We urgently want to resolve this payment issue and further ensure that this does not happen again. Please contact our customer support team via hello@mysupercard.co.uk and provide your Mum’s postcode, membership ID (if available) and her email.
Many thanks,
Customer Support Team
Really good card
Really good card, brilliant discounts on offer, use it all the time!
October 29, 2024
Unprompted review
Reply from Supercard
Hi James,
Thanks for this brilliant review! It’s great to hear how much you love your Supercard.
Many thanks,
Charlotte S
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