My Top Tour Reviews 

Excellent, funny, informative, right pace, friendly, highly recommend.

I booked an entrance to the Louvre at this company by mystake instead at the official site. The two websites are very similar. As soon as I noticed the mistake, I asked for the cancellation. My card had not been credit yet. The company refused, credited my card and has not issued any tickets nor a receipt on my purchase. I have been exchanging emails arguing for the cancellation, as it was asked just after the purchase and the company has no tickets. The markup over official websites is around 50% for an app with audioguide and no guaranteed tickets! The company refuses so far for the cancellation and refund.

She was a great guide with lots of local knowledge and personal perspective. She moved the group well and made sure everyone had the best possible experience. She pointed us to the best photo sites and pointed out extra details and wildlife along the whole tour.

Nacho was just unbelievable! What a story to tell and make it feel alive!

We purchased the tickets for visiting Mezquita Cathedral in Cordova. Despite the price for ticket itself should cost 15 euros, the final price on this app has been 30. The double price is due to the Guided tour, but you have to Downloaded on your own phone an unuseful misleading totally not helpful and not very interesting online guide, using your own headphones. So it’s really not clear why the price is doubled just for using their service. The guide and the way it shows the info and how it tells the story of the monument should be improved and follow an understandable tour.

Thank you for Alhambra trip, Dante was the best guide.

Looks like an official site for Palace of Versailles but discovered it is not. Booked 4 tickets and have not received any confirmation email. Without confirmation number there is no way to contact them through customer service.

Amazing Alhambra Tour with Nachos
A must do when you are in Granada
A Perfect Tour Guide giving you one of these few Moments touching history with Expertise

I bought tickets for the Louvre on the website for the Louvre. It was supposed to have an audio guide- that did not work. I paid extra for an audio guide as I know that there are very limited descriptions of the artwork on display, so especially for my young daughter we wanted the guide. But we had NO guide. It would not download, would not play. Nothing. Really poor experience. I would expect a refund to be honest, but there’s not even a way to be in touch with the company.

Beautiful site. The guide was really amazing, we’ve been captured by history and information provided. Highly recommended!!!!

Natalia was absolutely wonderful- unmissable tour, stunning location, would come back and do it again.

Jana was a very kind and informative guide and kept our interest during the whole tour of the Alhambra. Moreover, her off script comments while telling the various stories of Alhambra were not only funny but also made us think.
P.s. nice earrings

It was a very nice Tour with Jana! Very well explained and contexctualized =) i recommend to everyone to do it

Great tour with ADRI , who was a lovely guy … very knowledgeable and engaging. He explained every detail with great energy and passion. Highly recommend ❤️

They pretend to be the official Louvre site

But they are not. All very carefully done to fool people. And yep, I fell for it. First ranking in Google, a website with .org extension, a website very close to the official Louvre website. Even a nice logo, and then all the way on the bottom in really small print, they mention they are a reseller.

Bought tickets, paid 55 euros per ticket...then received the official tickets from louvre, noticed it was 22 euros.

Reached out to them, complained. They the offered to refund their service fee, not the tickets. I thought very nicely handled. Then just to check I asked if my official tickets are still valid, since I did pay 22 euros for it which they did not refund.

Well no, that is not the case. So now I end up needing to buy new tickets anyway direct from the louvre, paying close the same amount.

So in the end, a bad experience and I feel the company is on purpose making a website to confuse people and charge the way too much for tickets.

Yes I should have paid more attention myself. I got scammed I feel and there entire goal with the website is to fool people thinking they bought directly at the louvre. On their site louvre museum tickets dot org...it does not show their logo, neither their company name (besides in the really fine print on the bottom).

Done on purpose, to scam nice people out of hard earned money.

I had already written a review in which I complained about the wrongful withholding of admission fees. In their response, they actually acknowledged this and offered to review the matter again. I have sent the evidence once more. The company simply isn't responding; they are trying to wait it out. It is so simple: paid twice, nothing delivered—give me my money back!
Jürgen

Extremely disappointing experience.
We paid almost €80 for two tickets believing we were purchasing access to the main Alhambra attractions. Only later did we discover that the tickets did not include access to the Nasrid Palaces, which are the highlight of the visit for most tourists.
The booking process was misleading and did not make this limitation sufficiently clear. What is even more frustrating is that a large portion of the price was apparently charged as agency, management, and processing fees rather than for the actual tickets.
For the amount paid, the value received was nowhere near what we expected. Had the information been presented more transparently, we would have chosen a different option or booked through official channels.
I would strongly advise future visitors to avoid this site at all costs.

Never got tickets. Requested a refund, never got it. Will open a fraud report with credit card

Do not use this company!

Purchased 2 tickets for a guided tour of the Prado Museum in Madrid on 1st May (not realising it was a public holiday in Spain). Turned up for our tour to discover the museum was closed! The company is refusing to refund the 90 euros paid for the 2 tickets. When I tried to claim the money back via our credit card company MyTopTours say that by sending me an eTicket they have met their obligations. 90 euros spent to receive an eTicket that was unusable. Unbelievable.

I paid 35 euros for an audioguide tour for the seville cathedral when the official tickets are around 12 euros. that should have been my first red flag. Then, I was given an email with instructions that did not apply to me (instructions for a guided tour, not a audioguide tour). The emails to download my ticket were blank and when I referred to the website about this, They told me to just wait a few hours before the time I booked it. Yet I never received my tickets because they were on the app and I never received my instructions to download the app. I attempted to go to the meeting spot, wasted my time. Then the Top Tour office was closed. Then I bit the bullet and bought much cheaper tickets from a different organisation. After trying for a refund and sending multiple photos and videos and screen recordings to customer service showing that my emails were blank with no instructions, the Top Tour team ghosted me and I never received a refund even though I never used their surface. Absolutely unprofessional and predatory for tourists. You can find cheaper elsewhere, and know that if something does go wrong, their team will be of no help whatsoever