MyTub Reviews 

1,118
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brenda, you are a star. Fantastic customer service. Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of he... See more

Rated 5 out of 5 stars

The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours... See more

Rated 5 out of 5 stars

Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals a... See more

Rated 5 out of 5 stars

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human... See more

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,118)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super !!

Super !!! From order to delivery. So very pleased. Try them, you will not regret. Five Toast !

December 2, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, received item that I ordered in earlier than expected delivery.
Item recieved as described on web page & brand new.
Great experience with very helpful staff too.
Many thanks.

kk

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Noted comments in my order about an urgent requirement and called to offer an express delivery service which was not offered online. Delivered on the date advised. Very pleased. Would use again.
Thank you.

November 17, 2018
Unprompted review
Rated 4 out of 5 stars

Mytaps_2018

Mytaps_2018
Delay with my order but was kept up to date with progress. Would use this company again.

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

i ordered compressor that we are not…

i ordered compressor that we are not able to purchase in USA
these were very helpful in getting the order processed and delivered
anytime i need something from overseas this will be my first stop
thank you for all your help

October 25, 2018
Unprompted review
Rated 5 out of 5 stars

Parts great service

Great service
They bend over backward for people
Shame not all companies are not like these
Definitely recommend
Plumber for over 30 years

October 18, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

1st time using this company.

Ordered a heating thermostat that i could not get anywhere else, not even my local plumbers merchants had heard of it.

MyTub listed it and delivered it promptly.

Communication was excellent and i will definitely use this company again. Many thanks!

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

First time we have used this company…

First time we have used this company great service my contact Samantha couldn't have been more helpful any questions i put to her were answered immediately, great customer service and overall a good experience to deal with this company , makes a change to deal with a customer focused company, Will certainly deal with them again.

September 27, 2018
Unprompted review
Rated 5 out of 5 stars

Delighted with the service.

Website east to navigate. Extremely helpful advisors on the telephone, (and REAL people to speak to!). Order delivered quickly and exactly at the time allocated. Excellent service.

September 10, 2018
Unprompted review
Rated 5 out of 5 stars

Prompt service all round

Item delivered within 4 days of order when it was installed by my plumber ; everything back to normal now after a cracked cistern flooded the bathroom. Thank you.

August 13, 2018
Unprompted review
Rated 5 out of 5 stars

Kingy

Excellent service,and so easy to contact if you have any problems.No question about it ,I would use this company again.Thank you MY-TUB.

July 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service - extremely helpful especially Steve who helped us from beginning to end of order
Will 100% reuse this company again and so happy I came across them

July 2, 2018
Unprompted review

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