Brenda, you are a star. Fantastic customer service. Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of he... See more
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See what reviewers are saying
The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours... See more
Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals a... See more
We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human... See more
Company details
- Plumber
- Air Conditioning Store
- Bathroom Remodeler
- Boiler and Heating Service
- Electronic Spare Parts and Components Store
- Kitchen Supply Store
About MyTub
Information provided by various external sources
We are experienced in worldwide exporting of our goods.
Contact info
61 Victoria Terrace, NE26 2QN, Whitley Bay, United Kingdom
- 0844 556 1818
- info@mytub.co.uk
- www.mytub.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Super !!
Super !!! From order to delivery. So very pleased. Try them, you will not regret. Five Toast !
Excellent service
Excellent service, received item that I ordered in earlier than expected delivery.
Item recieved as described on web page & brand new.
Great experience with very helpful staff too.
Many thanks.
kk
Excellent service from order to…
Excellent service from order to delivery. Even apologised about the increase in a delivery charge due not to MyTub but the end supplier- the customer service man was more upset than I was!
Very quick delivery great service
excellent service
excellent service. delivery on time and well packaged. Would not hesitate to use this company again.
Brilliant service and very quick!
Great service
Great service. Noted comments in my order about an urgent requirement and called to offer an express delivery service which was not offered online. Delivered on the date advised. Very pleased. Would use again.
Thank you.
Mytaps_2018
Mytaps_2018
Delay with my order but was kept up to date with progress. Would use this company again.
Gas fire brass frame.
Just what I wanted couldn't get it from any where else & fast delivery thank you.
i ordered compressor that we are not…
i ordered compressor that we are not able to purchase in USA
these were very helpful in getting the order processed and delivered
anytime i need something from overseas this will be my first stop
thank you for all your help
Parts great service
Great service
They bend over backward for people
Shame not all companies are not like these
Definitely recommend
Plumber for over 30 years
Excellent Service!
1st time using this company.
Ordered a heating thermostat that i could not get anywhere else, not even my local plumbers merchants had heard of it.
MyTub listed it and delivered it promptly.
Communication was excellent and i will definitely use this company again. Many thanks!
First time we have used this company…
First time we have used this company great service my contact Samantha couldn't have been more helpful any questions i put to her were answered immediately, great customer service and overall a good experience to deal with this company , makes a change to deal with a customer focused company, Will certainly deal with them again.
Delighted with the service.
Website east to navigate. Extremely helpful advisors on the telephone, (and REAL people to speak to!). Order delivered quickly and exactly at the time allocated. Excellent service.
I ordered a component on Monday and was…
I ordered a component on Monday and was installing it on Thursday! ! How bad is that!
definitely impressed with the service provided by My Tub and will use again.
Stevens Electrics
Prompt service all round
Item delivered within 4 days of order when it was installed by my plumber ; everything back to normal now after a cracked cistern flooded the bathroom. Thank you.
excellent timely service
Kingy
Excellent service,and so easy to contact if you have any problems.No question about it ,I would use this company again.Thank you MY-TUB.
Great Service
Great Service - extremely helpful especially Steve who helped us from beginning to end of order
Will 100% reuse this company again and so happy I came across them
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